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“Fantastic service!” 4 of 5 stars
Review of Sir Stamford at Circular Quay Hotel Sydney

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Sir Stamford at Circular Quay Hotel Sydney
5.0 of 5 Hotel   |   93 Macquarie Street, Sydney, New South Wales 2000, Australia   |  
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Special Rate
Winter Warmer-Fr $239
Ranked #7 of 182 hotels in Sydney
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Fantastic service!”
4 of 5 stars Reviewed November 19, 2012

We stayed at the Sir Stamford for my mother in-laws 60th birthday in Sept 2009. The service was excellent right from the start. We booked directly with the hotel to ensure we got the rooms we wanted - overlooking the botanical gardens & middle harbour... wonderful! There were several phone calls back & forth making arrangements and answering our many questions, and the service was excellent every time. Our planned events started in the morning & understandably we couldn't check in, however they let us leave our bags at the hotel and use the hotel facilities. They also made sure that we had at least one room ready by mid-morning so we could all get changed for the opera matinee. The remaining rooms were ready by the time we got back. The rooms were large & beautifully decorated, matching the style of the hotel.
We booked our breakfast ahead of time & our group was ushered into a separate room adjoining the main dining area. Luckily we did, because other people just coming down for breakfast had to wait for a table to become available. Meals were slow coming out of the kitchen, but the buffet kept us busy until it arrived.
Minor criticisms - our planned dinner at Level 41 had to be cancelled due to one of the party members becoming ill, so at short notice we dined at the in-house restaurant. There was a wedding reception on the same night so meals in the dining room were very slow coming out & very little service. We served our own wine & bread rolls until our meals came.
Also there is no internal access from the car park into the hotel lobby (except for staff) so getting from the car to the lobby required umbrellas (on our rainy days).
The remainder of our stay more than made up for these & we would have no hesitation in staying there again if we need to be on that side of the city.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 26, 2012
Dear Birthday Guests

Thank you so much for the recommendations, we appreciate good feedback. Our internal lift from the car park is not open to the public - as the car park with over 100 spaces is used for many casual parkers - and for security reasons we don't let the lift have access to our hotel floors, but we do guide our guests and their luggage down from the lobby at any time.

However the tricky bit, is when guests arrive (not good in the rain) and have to walk around to access the front door - we encourage guests to stop outside our entrance in Macquarie Street and simply let us valet park your vehicle (it's only $10 extra) or if wanting to self park , drop everything and everyone off before heading for the car park in Albert Street.

We do hope this advice assists future travellers, and thank you for highlighting what could have been a 5 star experience. We hope to see all your family back again for the 70th - this time our Presidential Suite with is's own baby Steinway Grand would be perfect.

Kind regards
Heather Idoine
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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Tel Aviv, Israel
Top Contributor
125 reviews 125 reviews
77 hotel reviews
Reviews in 66 cities Reviews in 66 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed November 17, 2012

There are tons of charms to this beautiful hotel. Rooms are spacious and well maintained. Staff is cheerfully attentive. Got a lovely room, with gorgeous view of Sydney, at a very decent price ($250) through Hotwire and enjoyed the stay and the proximity to all Sydney attractions. I'll be back.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 18, 2012
Dear Well Travelled Guests

Thank you for posting your photo, and the positive review of the hotel charms.

Hotel rates vary with the day of the week and demand - Sundays and Mondays are generally the off peak nights in Sydney CBD with our highest demand on Saturday nights plus the mid week corporate nights. However the city despite having over 200 major hotels, can be totally full during busy months like November and February.

Booking ahead on our website using our advance purchase discounts is best for peak nights/months and leaving it till the last week is strategic when booking low demand nights.


Kind regards
Heather Idoine
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Cronulla, New South Wales, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 15, 2012

Love the old-world ambience of this very special hotel. We stayed over the weekend of our daughter's wedding. The hotel staff were welcoming ... the friendliest and most helpful we have encountered at any hotel ever. Room was spacious, quiet and extremely comfortable. And the location, close to the Harbour, Opera House and The Rocks, is perfect. Thanks folks ... we will definitely stay again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 17, 2012
Dear Valued First Time Reviewer

We really appreciate an excellent local review, especially as being the parents of the bride can be a very pressured ocassion. It's great to read your review and know that we provided the best we could to ensure your family had the support, style and service you required. Being a smaller boutique hotel (105 rooms) we can and do make the effort to provide personalised attention and we as a team do love a wedding as we do get to see the full 24 hours unfold, and are often amazed at transformation that occurs as the final moments arrive.

Thank you again and perhaps we will see you back again, perhaps another daughter?

Kind regards
Heather Idoine
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Canberra
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 15, 2012 via mobile

We travelled to Sydney for the weekend and decided to splash out a little. In this regard the sir Stamford was well worthwhile.

The sir Stamford is in very close proximity to the main points of attraction on the harbour, in fact we had partial views over circular quay and the harbour bridge. The opera house is literally a short stroll, and the botanical gardens are just across the road.

While the sir Stamford is located right in the city, if you don't like navigating the roads in the CBD there is easy access to and from the eastern distributor.

The hotel itself is old school glamour, with warmth and elegance and the rooms are well kept and comfortable.

My only real issue was the cost of parking under the hotel, which was pure extortion considering nearby carparks in the area will accommodate for a fraction of the price.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 17, 2012
Dear Valued Canberra Guest

Thank you for choosing our hotel for your special weekend - we love your description of old school glamour.

Your commendation about access is very pertinent as Macquarie Street is very easy to locate and as you highlight it's a simple pop out from the eastern distributor and or the Cahill Freeway to or from the Harbour Bridge.

Our valet parking is $45 per day, but your can park for just $35 it you park yourself under the hotel, however this requires you getting your swipe card validated at reception prior to your departure. There are several very handy "cheapest parking websites/apps for Sydney" and we do keep a close eye on our prices to ensure they are competitive. Having over 100 under cover secure car parking is one of our features. (Note the Car Park is accessible from Albert Street, we recommend you drop of your luggage before you self park).

Hope this helps future travllers - don't hesitate to call our concierge prior to travelling.

Kind regards,
Heather Idoine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed November 13, 2012

Last month we stayed at the Sir Stamford as members of a bridal party (the brides parents) for four nights. Our room was spacious and well appointed and we had no problems with street noise. The dining room offered restaurant quality fare. The location is very convenient for walking to some of Sydney's major attractions such as Circular Quay, Opera house, the botanic gardens and the Rocks.
However what sets this hotel apart from others is the exemplary standard of service offered by ALL the staff. They were only too willing to help and to go out of their way to satisfy our requests. Nothing appeared to be too much trouble. They were cheerful and friendly at all times!!!
I have no hesitation in recommending this charming hotel

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 14, 2012
Dear Wedding Guest

Thank you for detailing your wedding experience at Sir Stamford at Circular Quay. All the team loves a wedding, especially when we host the reception and sometimes the actual ceremony. Having just 105 rooms does mean we are all able to meet and know almost every guest.

I am very proud of the staff and their committment to our guests and thank you very much for acknowledging their collective qualities.

Kind regards
Heather Idoine
General Manager
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Geelong Victoria
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 13, 2012

Wanted to stay near the Opera House as we had a function to attend. Found the hotel very old fashioned and though our room was large enough we could not over come the noise of the traffic. We were told that the room had a harbour view and when we complained that we could not see the harbour were told that the view was of the Middle Harbour. Infact all we could see were trees and the express way. It was not until the Duty Manager went up to our room that a refund was arranged and we moved to another hotel.
My review of ths hotel was removed and I was asked if I had made an error in my star ratings.
I had not. This my genuine experience of the hotel and I am disappointed that Trip Advisor should remove my comments.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 14, 2012
Dear Disappointed Guest

While we do try to please all, there are times when a hotel just dosen't suit the guest for a variety of reasons and in these circumstances we do try to be as considerate as possible in waiving the terms and conditions of booking and cancellation fees that are applicable. You can appreciate that despite our vigilance there are descriptions that need modifying on the myriad of on line websites and booking engines that are not controlled by the hotel.

We are very pleased that you had alternative accommodation as the city is certainly very busy at present.

Kind regards
Heather Idoine
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Canberra
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 11, 2012

I am not sure where a previous reviewer stayed and complained about nosie but I am sure it was not here. We have stayed here many times, in different rooms, on different floors and never been disturbed by street noise. Maybe he he had the balcony windows open and did not close the heavy curtains.
We stayed two nights and as others have said the staff are truly amazing. Light banter on arrival with Alesiha (talk slowly, shes from New Zealand - joke) and we were in early. Our room choice had been upgraded and was just beautiful. Drinks in the bar with Brien and ask to see his tatoo. Try the spring rolls and weges for lunch.
The pool was lovely and warm and very welcome after some long walks. The weather was not brilliant but the hotel was cosy, friendly and just the place to be.
If you book through an external site such as quickrooms, wotiff etc make sure you double check with the hotel that you are getting the room and price you want - some descriptions can be confusing (such as double or twin etc).
We both really enjoy staying here and will be back in May - why would you go anywhere else?

Room Tip: Double check if booked by an external agent - always check the hotel web site.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SSCQManager, General Manager at Sir Stamford at Circular Quay Hotel Sydney, responded to this review, November 14, 2012
Dear Return Guests

Thank you for your in depth knowledge of our hotel, staff, menus and services. You are definitely an example of the "new traveller", savvy with your understanding of websites and booking intricacies.

All hotels located in major cities, have to mitigate noise both internal and external and you are correct there is some opportunity for noise to enter the room when our little balcony doors are open. Fortunately Macquarie Street is relatively serene, with magnificent tall leafy plane trees mitigating most of the noise generated by the Cahill Expressway, the main feeder to the Harbour Bridge which can be seen from some aspects of our 10 storey hotel.

In my hotel experience I have found it can be the internal noise that can cause most annoyance to guests and we work hard to ensure that our taps don't drip, and our fridges don't hum - all part of our preventive maintenance programme completed by our engineers.

We do look forward to your return visit in 2013 - thank you so much for taking the time to share your observations.

Kind regards
Heather Idoine
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Additional Information about Sir Stamford at Circular Quay Hotel Sydney

Address: 93 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Sydney
#6 Romantic Hotel in Sydney
#7 Luxury Hotel in Sydney
#23 Business Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sir Stamford at Circular Quay Hotel Sydney 5*
Official Description (provided by the hotel):
Sir Stamford at Circular Quay offers 105 generously sized, well appointed hotel guest rooms, including 15 hotel suites, the majority of deluxe rooms and suites feature French doors opening onto Juliet Balconies, which overlook the Sydney Harbour, Circular Quay, Sydney Conservatorium of Music or the Royal Botanic Gardens. Significant fine art collection featuring 18th Century Louis XV and Georgian antique furniture, Staffordshire ceramics, French marble urns, Persian rugs and hundreds of hand cut chandeliers. The hotel itself partly resides in a stunning 1897 historic Health Department Building. Open fireplaces in winter and the pleasure of a roof top swimming pool in the summer. A fully equipped gym complete with a sauna. Famous for High Teas, Sir Stamford at Circular Quay has excellent one bedroom suites and one of Sydney's largest Presidential suites complete with a Steinway baby grand piano. ... more   less 
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Also Known As:
Sir Stamford

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