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“Practical and pleasant” 4 of 5 stars
Review of Sheraton on the Park, Sydney

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Sheraton on the Park, Sydney
5.0 of 5 Hotel   |   161 Elizabeth Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #24 of 185 Hotels in Sydney
Certificate of Excellence 2014
Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Practical and pleasant”
4 of 5 stars Reviewed August 11, 2014

This was a quick overnight stay. Great position, close to all amenities we needed. Though they did not have the room we had paid for - park view- the front desk gave us access to the lounge upstairs. We enjoyed this relaxing and pleasant place. Room had good space and well appointed.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 19, 2014
Dear Greg F
I greatly appreciate the time you have taken to post your review and for your kind feedback.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (605)
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Sydney, Australia
Top Contributor
93 reviews 93 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 11, 2014

My wife and I stayed here for a weekend city retreat and had a lovely time. We upgraded to a park view room and are so glad that we did. The location is great near shops and walking in you feel the grandeur of a big hotel and walking out you feel like you are in New York - opposite the park and in the centre of the city.

The room was lovely. The bathroom huge and a walk in robe. Everything was great. We wish we had the chance to use the pool on the roof - the view from the balcony at the pool was amazing.

I don't really have anything negative to say... Great loation for business or pleasure - i would recommend...

Room Tip: Ask for a late checkout - you get an extra hour for free... Also definitely worth upgrading to a par...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 12, 2014
Dear EddyCS,
I'm delighted to note you had such a pleasant weekend away with us here at the Sheraton on the Park and that you enjoyed all our offerings. Hopefully on your return you can utilize our Rooftop Pool with the most amazing views of Sydney Harbour and Hyde Park.!
Warm regards
Bernhard Langer
Hotel Manager
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Auckland, New Zealand
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 10, 2014

We were initially put into a city side room which was a shoe box looking over a rusty roof and concrete walls at the very end of a corridor. I tried closing the shutters to block out the view only to discover they didn't close properly which is when I decided a change in rooms was necessary. I went to reception and spoke with the wonderful staff about an upgrade. I could tell by the look on their faces that this particular room was a known problem. For $30AUD per night we were moved to a park side room of substantial proportions. Double the size of the first room, full of light, beautiful views and drapes that blacked out the night lights. Four stars for the park side room and the fantastic staff. Make sure you book a park side room - it is more than worth it! The buffet breakfast is also outstanding.

Room Tip: Park side rooms are the way to go and make sure to ask not to be at the end of the corridor.
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 12, 2014
Dear Nixsta1,
My apologies for the inconvenience and disappointment encountered on arrival to the hotel however I am pleased we located an alternate room that you were more comfortable with.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton, United Kingdom
Top Contributor
93 reviews 93 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed August 8, 2014

We stayed here for 4 nights at the beginning of our holiday and one at the end. The first night was booked as a late arrival – i.e. so we could use the room immediately we arrived in Sydney at 6am, instead of having to wait until late in the day to have somewhere to rest.

On arrival, it took about 40 minutes to check in – because they had decided that despite the late check in notice we were no shows – and it seemed clear they had a problem finding a room to put us in. Finally we were assigned a room which had a view of a back alley, despite our having paid for a park view. After we had rested we complained and were moved [a bottle of wine was given as compensation].

The next day we checked our paperwork and asked at the front desk because we were supposed to have been given a package containing the information we would need for the self-drive part of opur trip. The front desk denied all knowledge, so as there were a couple more days we thought we would wait till the next day – but still no package, so we phoned the tour company who said they had delivered the package to the hotel for us to collect on arrival. They contacted the front desk and eventually, we received a phone call saying a rucksack full of papers was there for us – and it was duly delivered to our room.

As stated above, we actually stayed at the Sheraton twice – 4 nights at the beginning of our holiday and one at the end. The poor organisation struck again: Despite our room and breakfast being prepaid, they tried to charge us again for the room and food. Then when they were told everything was prepaid, thy removed the room charge and tried to charge for breakfast. Only after we complained again did they correct their error.

So, fairly shambolic organisation by the Sheraton, but apart from that, the beds were comfortable, breakfasts were good and the rooms were quiet. Internet was the most expensive of all of the places we stayed – and also the slowest. So, the wifi was a bit of a rip off.

Room Tip: Make sure they give you what you have booked and complain when you are given anroom of inferior qual...
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 13, 2014
Dear UMPath,
Please accept my sincere apologies for the several service shortfalls you had encountered on your stays at the Sheraton on the Park. This is certainly not the level of service we strive to achieve and rest assured I have shared your feedback with the relevant department heads to ensure this does not reoccur in the future.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

We stay at this hotel quite a bit , great location , very quite , staff are great , Westfield just behind hotel , so great for shopping , the room is big , big bath tub would recommend this hotel , right across from Hyde park

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 13, 2014
Dear Bastock,
Thank you for your recommendation and 5 Star Rating! I greatly appreciate your kind words and look forward to being of continued service to you in the near future.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

I had recently booked myself to stay here through the spg.com website. I had a prepaid rate and was all set to go. Then through a series of events I had to change my plans. I went online to cancel my booking and was offered a window of opportunity to make a cancellation without a penalty. When I claimed the refund, they initially declined. But when provided with the screen grab of the details. They refunded me my full money. It makes customers feel secure and good with the SPG brands. They have a great restaurant the "Feast" which offers a cozy private dining area which can accommodate a comfortable 20 guests, which we enjoyed.

Stayed August 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 13, 2014
Dear DunamisArt,
Thank you for choosing to stay at the Sheraton on the Park on your trip to Sydney and for your very kind feedback. Feast is certainly a very popular dining destination with great food and beverage offerings!
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 19 cities Reviews in 19 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed August 6, 2014

The Sheraton in Sydney ticks all or most of the boxes. Very professional staff members, exceptional decor, outstanding rooms. An ounce of luxury.
I had room 510 which was perfect, but nobody told me that the room was close to an outside fan which switch on at 7 am and gave me the feeling to be close to a 747 engine.
The location is perfect.
The restaurant is outstanding with a great service. The room service is excellent but pricy. I paid more that 30 AUD for a pizza.
Anyway, definitly one of my favourite hotel in Sydney.

Room Tip: not close to an outside fan!
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, August 13, 2014
Dear Alain55_13,
Thank you for taking the time to post your review on Tripadvisor and for naming us your "favourite hotel in Sydney!"
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sydney
#13 Romantic Hotel in Sydney
#14 Family Hotel in Sydney
#23 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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