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“A wonderful experience” 5 of 5 stars
Review of Sheraton on the Park, Sydney

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Sheraton on the Park, Sydney
5.0 of 5 Hotel   |   161 Elizabeth Street, Sydney, New South Wales 2000, Australia   |  
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City Getaway from $199
Ranked #18 of 182 hotels in Sydney
Thiruvananthapuram (Trivandrum), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“A wonderful experience”
5 of 5 stars Reviewed October 20, 2013

Me and my wife stayed here in 2009 (sorry for the late feedback) and it was a memorable experience for us. The Hyde Park is just opposite and that adds to the value. We travelled with a big group of colleagues and we all loved the stay. The breakfast spread was amazing and very friendly staff too.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear Vinod_Venugopal,
Thank you for taking the time to post your review from a stay back in 2009! We hope to have the opportunity to welcome you back in the near future.
Warm regards
Bernhard Langer
Hotel Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
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Orange, Australia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 16, 2013

From the minute you pull up and hand your car over to valet parking, you will be treated like royalty. When you enter the foyer, it is hard not to gasp, as it is stunning, with a magnificent staircase and giant pillars. There is a pool and health spa on the top floor, with stunning views over the city. The hotel is opposite Hyde Park, so if you have a room on that side, you overlook this beautiful park. The beds were extremely comfortable, and the bathroom was luxurious, with a full size bath. There is room service and a restaurant and bar, though these are fairly pricey. The staff, in particular, were very professional, but friendly at the same time and they made our stay very enjoyable.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear Rellyandrollie,
Thank you for choosing to stay at the Sheraton on the Park and for your wonderful feedback. Im so delighted to note you had a memorable stay and look forward to welcoming you back in the not too distant future.
Warm regards
Bernhard Langer
Hotel Manager
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Canberra
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 15, 2013

I went with my husband and checked into a park view room. The room was very spacious. The bathroom huge and clean. Checking in was smooth and parking ok (Sydney is so overpriced and pokey car parks). We had a package with breakfast was included it was probably one of the best breakfasts I have ever had in a hotel.
Bed was comfy and the room was quiet. The spot is in a great location too. Would highly recommend this place to anyone!!! We will be back.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear megsychitto,
Im delighted to read your wonderful review and the great stay you had with us here at the Sheraton on the Park (I agree – breakfast is fantastic!)
Warm regards
Bernhard Langer
Hotel Manager
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 15, 2013 credit card Amex Card Member Review

I have stayed at this property many times, most recently last night, and it is definitely one of the best hotels in Sydney. The location overlooking Hyde Park is central to everything and walking distance to most parts of the city. The rooms are spacious and comfortable.Nice soft bed. Huge bathroom. The hotel has a good executive lounge with free flowing drinks and canapes. Breakfast in the executive lounge also very good. Room has a comprehensive minibar. Hotel restaurant is a seafood buffet. Very nice. Usual inflated hotel prices but economical with a Star Privilege Card discount. Would highly reccommend the hotel and will be staying again for sure.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear Damien H,

Thank you for taking the time to post your wonderful feedback for all to view and enjoy. We hope to welcome you back on a leisurely stay next time!
Warm regards
Bernhard Langer
Hotel Manager
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Melbourne
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 14, 2013

Check in - weird.
Him (Receptionist): How has your day been so far?
Me (Guest): Good thanks, just flew up here from Melbourne.
Him: You just threw up?
Me: No. Flew.
Him: Oh, your room rate is high. Does it inlcude any extras?
Me: No, I think I just booked the room. (Knowing it was expensive due to Fleet Review).
Him: I'll make a call. (Makes phone call in front of me, slightly awkward conversation as I can hear his half of it).
Him: You're right, it is just the room rate, no added extras. (As though I have asked him to add on extras...WTF, he was the one who said he would make a call).
Was the whole purpose of this charade to embarrass me?

The Room - hmmmm.
I booked a room described as "park view". Could only see a roof top and into other hotel rooms from the first room. If I put my nose up against the window I could see a tree branch in my peripheral vision. After two phone calls to guest services and a trip to reception 45 minutes later a proper park view room was found. Great view.
Standard sized room, with quite a large bathroom. I liked the day bed by the window and the walk in wardrobe. Room seemed well cleaned. Decor of the room (and the hotel in general) is daggy (think 1990s style timber, black marble, brass lamps, dark colours, so much brown). Terrible lighting in the bathroom. Toiletry amenities are nothing fancy. No blackout blinds, existing blinds too small for the windows so always cracks, room very light in morning. Bed very comfortable though.

Service - questionable
See above for check in experience. They need more people answering phones - tried calling room service on and off for ten minutes, but it was engaged! Two calls to guest services took about 15 rings to answer. I had the do not disturb sign out on my door and was taking an afternoon nap, when housekeeping decided to call to see if I wanted my room cleaned. Er, no thanks, as already indicated by the do not disturb sign, but thanks for interrupting my nap.

Overall - nice location opposite the park, but try the Hilton or Shangri-la instead. Quality of rooms and standard of service much better.

  • Stayed October 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear MelbourneSkiGirl
From the very outset, please accept our sincere apologies for the miscommunication encountered on arrival to the hotel. I would like to assure you that we do endeavour to meet the room requests of our guests at all times, due to the shape of the building not all rooms have the same view of Hyde Park however I am pleased we were able to relocate your guest room. Please note for future stays all the rooms on our City Side are fitted with blackout blinds and our rooms on the Park Side with curtains to make for a comfortable sleep.
Warm regards
Bernhard Langer
Hotel Manager
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Portsmouth, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed October 14, 2013

See how you feel, after you have written to the hotel in advance to ask for an early check in, to be told that you need to wait up to two hours for the cleaners to get your room ready. And oh yes, there is only one hour of free wifi at a time in reception and you have to pay to get wifi in your room.

Whaaaaat? In this day and age? And in the knowledge that flights into Sydney from London invariably arrive at about 5:30am? Couldn't you sort something out to have a few rooms ready earlly and quickly? There is no point telling me that normal check in is at 3pm when I turn up exhausted after a 24hr flight to get here. Will not be returning here. Have had much better service elsewhere.

Room Tip: Go somewhere else
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear keke20,
I appreciate the time you have taken to post your review on Tripadvisor and apologise for the disappointing feedback you have provided. As we welcome guests from all four corners of the world, we do indeed understand that arrival times do vary for our guests and we try our best to accommodate their requirements however, as a Senior Contributor to Tripadvisor and an extensive traveler, I’m sure you will be aware that standard check in times for 5 star hotels are close to 3.00pm thus we recommend pre registering your room for such an early arrival such as 5.30am. Complimentary internet is provided on an hourly basis however, guests may approach the Front Desk to receive additional use if required. We hope to have the opportunity to welcome you back to the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle, wa
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 35 cities Reviews in 35 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 14, 2013

I usually stay within a block of the harbor and wondered how it would be a little further in town, No problem. The St. James train station was right across the street from the hotel (super convenient if taking the train in from the airport) plus there were scores of buses at the St. James bus stop. Hotel itself was very busy and noisy on ground floor, but check in/out was fast. I spent very little time in the hotel but it met all expectations.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bernhard L, General Manager at Sheraton on the Park, Sydney, responded to this review, October 22, 2013
Dear goodnamesaretaken,
Im delighted to note we have met all your expectations and appreciate you choosing to stay at the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton on the Park, Sydney

Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton On The Park, Sydney Hotel
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sydney
#14 Family Hotel in Sydney
#15 Romantic Hotel in Sydney
#18 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. ... more   less 
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