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“Second time around - even better” 5 of 5 stars
Review of Sheraton on the Park, Sydney

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Sheraton on the Park, Sydney
5.0 of 5 Hotel   |   161 Elizabeth Street, Sydney, New South Wales 2000, Australia   |  
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Summerscape from $229
Ranked #24 of 184 Hotels in Sydney
Singapore, Singapore
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
“Second time around - even better”
5 of 5 stars Reviewed March 19, 2013

Second visit in a couple of months and I enjoyed they stay more than the first. Arrived early rooms wasn't ready, but offered use of the health club to freshen up which was perfect. Assigned lovely corner rooms, well fitted out with allot of natural light. Stay always friendly & welcoming. Also treated to an the Club Floor lounge - great space - fantastic views of the city & harbour - adequate selection of food & beverages. Location is super central - harbour 15 mins away, foodie central Surry Hills - 20 mins walk, Art galleries, shopping & major office towers etc all within 5 - 10 mins walk.
Certainly one of Sydney's leading 4 star hotels, make it your home during your next visit

Room Tip: Corner Room - high Floor for fantastic Park & District Views
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 24, 2013
Dear KiwiExplorer,
I appreciate you returning to the Sheraton on the Park and am pleased you had the opportunity to experience all our 5 Star hotel has to offer our guests. We look forward to your third visit!
Warm regards
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,977 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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English first
Los Angeles, California
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 18, 2013

Beautiful hotel. Excellent gym. Free wifi in the lobby on hotel computers. Directly across the street from Hyde park. Walking distance to opera house and art museums. The train station for the airport is across the street.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 24, 2013
Dear rickhoyt,
Thank you for your 5 star rating on Tripadvisor, Im so pleased we met all your expectations and thank you for choosing to stay at the Sheraton on the Park.
Warm regards
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Very good experience.

Hotel is in handy location (walking distance both to Sydney Opera House and Darling Harbour as well.

Rooms were clean and nice.

I have arrived during morning and my room has not been ready yet (heavy load). Got a key to SPA were I can change, take shower and rest.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 19, 2013
Dear Artur Z,
Thank you for visiting Sheraton on the Park and appreciate you taking the time to post your review for all to view and enjoy. Im pleased to note you were able to freshen up in our Health Club whilst your guest room was being attended to and hope to welcome you back soon!
Warm regards,
Brad Mercer
Hotel Manager
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 17, 2013

In summary, a very good business hotel in Sydney's CBD, super helpful staff, and good facilities.

I stayed here on business, and stay straddled a weekend. The hotel is very much focused on the business traveler during the week, then the inevitable influx of tourists happens at the weekend, and ethos changes somewhat, but this is not a reflection on the quality of the hotel and it's staff. I had a great room facing the park; my room had a sofa, which is always nice for relaxing (rather than the stale, standard-issue, 'upright' chair you couldn't possible relax in). The staff at the hotel were very polite and helpful. I did use the gym (confusingly, you have to choose your life carefully to access the gym floor - it's a bit John Malkovich '7-and-half' floor); I was able to to get a good cardiovascular and weights workout (free weights up to 40Kg - plenty). I didn't have dinner at the hotel, but breakfast was good - standard buffet you'd expect of Sheraton. WiFi was available and charged in room. The speed isn't great - welcome to Australia (don't expect the same speed you get in Europe in Australia). Toiletries are standard Sheraton issue, good enough, but nothing special. Final note, the hotel put a voluntary 'charity contribution on your bill by default, whilst I don't begrudge giving money to worthy causes, you're corralled into it, or have to specifically ask for the item to be removed from the bill at check out.

Accommodating to the business traveler - absolutely
WiFi - charged in room, speed OK (for Australia)
Gym - good, available 24h, cardiovascular and weights workout
Toiletries - standard Sheraton issue, nothing special, but good enough.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 19, 2013
Dear Ethan R,
Thank you for taking the time to post your review of the Sheraton on the Park. Our location and views (especially from our Health Club) are truly a draw card for all types of guests, leisure and corporate and the size of our guest rooms are the largest you will find in Sydney! Makes for a comfortable stay, however my apologies for the disappointment caused in relation to the donation amount on your tax invoice. Starwood Hotels globally contribute to UNICEF, a worthy charity with strong commitment to cause-related support. I apologise if this was not communicated to you and thank you for your valued feedback. We look forward to welcoming you back to the warmth and hospitality of the Sheraton on the Park in the not too distant future.
Warm regards
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
80 reviews 80 reviews
50 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 16, 2013

I had to go twice to Sydney last month and stayed at the Sheraton. The hotel is really conveniently located 'on the park' while very central. The rooms are very pricey but on both stays I was upgraded to a suite (including the second time to the amazing royal suite). The club lounge is pleasant. It is a standard business hotel but its location gives it a pleasant twist.

Room Tip: The rooms are nice, especially if you get upgraded to a suite! :-)
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 19, 2013
Dear Sergio P,
Thank you for your valued feedback, especially as you are a Top Contributor to Tripadvisor and an extensive traveller! Im pleased to note you have been upgraded on both stays to our luxurious Suites and look forward to your return in the near future!
Warm regards
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 16, 2013 via mobile

We stayed here for two nights when we were in Sydney and had a great experience. It's walkable to Circular Quay, good shops and like the name says, right on the park. The gym (and views from the club level in general) is excellent. Staff and service were impressive as well.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 19, 2013
Dear Jeff F,
I appreciate you taking the time to post your review of your stay at the Sheraton on the Park and thank you for choosing to stay with us on your trip to Sydney!
Warm regards
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 16, 2013

When I found out I was staying at the Sheraton on the Park for a work trip, I immediately checked out both their website and here to see what it was like. With all the great reviews of the hotel, expectations were high.

Upon entering my hotel room, I was completely blown away by the room. First, there's the incredible bathroom, which is just beautiful, and has that touch of class that you would expect of a 5 star hotel like the Sheraton. There was even a telephone in the bathroom, right next to the toilet (not sure why you use a phone while on the toilet, but it's there for those that like to communicate that way).

Then walk around the corner, and there's the room. First half is the incredible king bed that is one of the best bed I have ever slept on. There's the usual desk area, which is very nice. Then there's the TV, which was already on with the main menu for their interactive TV/information system. When I came back into the room later that night the TV has a personal welcome for me!

The TV, desk and bed is the basic expectations for a basic cityview room for most hotels. The Sheraton, however, has that little bit extra - you have a small living room area as well, with a lounge suite and chair, with the city view of the neighbouring buildings. The TV swivels around so you can either enjoy it in the lounge area, or enjoy it in bed.

The servicing of the room was just outstanding. Not only is it the basic changing of sheets/towels etc, but they also tidied up my toiletries in the bathroom so that they were beautifully presented on top of one of the myriad of small towels in the bathroom.

The pool/spa area is just stunning. And being on the rooftop with the glass ceiling, it has a wonderful view of Sydney tower towering over the pool. The spa and steam room provide a great opportunity to relax before a busy day.

Checking out was very easy, and the luggage storage was easy to arrange. When we came to collect the luggage, the luggage storage staff personally delivered it to us outside while we were waiting for a taxi. We then had a wonderful porter not only hail a cab for us, but carried my bags to the taxi, loaded them into the taxi, and even opened the car door for us. While I didn't have much interaction with the Sheraton on the Park staff, the service levels provided to me when I did interact with them was purely outstanding, and the best service I have ever received at a hotel.

All up, Sheraton on the Park is an amazing hotel, and by far the best hotel I have ever stayed in.

Room Tip: Every room is a good view if the City views are their basic room.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, March 19, 2013
Dear Brucetiki,
Im delighted to note we met and (by the sound of it) exceeded your expectations and that you rate our hotel the best you have stayed in! Thank you for the time you have taken to review your stay as it is an absolute delight to read your feedback. I am honoured to be part of the Sheraton on the Park team and we all look forward to welcoming you back in the not too distant future.
Warm regards
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sydney
#13 Romantic Hotel in Sydney
#14 Family Hotel in Sydney
#21 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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