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“An old favourite” 5 of 5 stars
Review of Sheraton on the Park, Sydney

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Sheraton on the Park, Sydney
5.0 of 5 Hotel   |   161 Elizabeth Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #24 of 184 Hotels in Sydney
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“An old favourite”
5 of 5 stars Reviewed January 30, 2013

Having stayed here a number of times in the past few years, I can safely say that the service is consistently brilliant. Rooms are big & spacious as are the bathrooms. Food is delicious & better then most hotel food. Well situated on Hyde Park & definitely stylish.

Stayed May 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, February 3, 2013
Dear Michael B,
I appreciate your loyalty, patronage and review of our hotel and thank you for your kind words. We look forward to your return.
Warm regards,
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,969 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 37 cities Reviews in 37 cities
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed January 29, 2013

Generally, I was quite happy with this Sheraton. The location is good – fronting Hyde Park – and the staff very professional and attentive. Check-in, check-out are smooth and the rooms are well appointed.

My single complaint is with the hotel car service offered by the hotel concierge. I was heading to a restaurant in Glebe – only a few kilometres away – and as I did not want to take a taxi of the street or the hotel taxi rank, I asked the Concierge if he could call one of the “limousine” drivers that frequent the City and the hotels. Visitors need to understand that these cars are not unlicensed mini-cabs or private cars. They are all plated in New South Wales with “HC-xyz” number/registration plates. As is the case in Melbourne or other Australian cities, they charge somewhat more than a regular taxi.

Well, I told the Concierge I need to leave soon and had two guests with me. He called a driver and quoted… wait for it A$125 for the trip!! Now to put that into perspective, after telling the Concierge that the quote was unbelievable outrageous, I took a regular taxi and paid A$15.00. For the return journey, I called a limousine driver directly and he charged me A$40.00 (which is what I would have expected).

Pity the poor tourist or business visitor who might think that the $125 fee is standard in Sydney. Pity the city’s poor tourism industry when visitors think the city is outrageously expensive.

Of course the hotel may respond with something like…. “We only offer a premium service to our guests” Well, they are all HC-plated cars and they are generally all the same. No one is going to turn up in a Rolls Royce or a Maybach!

Room Tip: Face the Park
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, February 3, 2013
Dear afxdes,
Please accept my sincere apologies for the inconvenience and disappointment caused in regards to our Hire Care Service. Due to this service being offered by a third party we are unable to negotiate on the rate however always offer our guests several options for them to choose from. Our apologies this option was not suitable for you. We thank you for choosing to stay at the Sheraton on the Park and hope to be of service to you in the near future.
Warm regards,
Brad Mercer
Hotel Manager
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Stockholm, Sweden
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 28, 2013

Everything is 1. class at this hotel - which we also would expect considering the pricing. However, we find it annoying to charge the guest several dollars per half hour for WiFi in the room.
The room was large and very comfortable.
The view over the park and harbor was perfect.
The climate was perfect (it was +42 deg C outside).
The service was good.
The location is perfect - only 2 min walk from the metro with direct connection to the airport.

Room Tip: A room with view over the park (and the harbor) is preferable.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, February 3, 2013
Dear JQNI,
Thank you for your review and appreciate you choosing to stay at the Sheraton on the Park. We look forward to your return visit and hope to have the opportunity to welcome you back.
Warm regards,
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 27, 2013

My partner and I stayed here late November, 2012 after returning from the US. Great way to break the trip after a fifteen hour flight from Los Angeles. We booked a club room for a great rate - $360. We arrived at the hotel late morning, but were given access to the Sheraton Club, with keys being delivered about half an hour later. The Sheraton Club is well run, and the service was impeccable in the evening for drinks. The standard of food and both the variety and quantity is exceptional. My partner and I did not need dinner after the two hour 'happy hour'. The 'light continental' breakfast in the morning is much more than that, with hot food available. Our room was comfortable, quiet, great amenities, and we will certainly stay here again when in Sydney.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 29, 2013
Dear Deanten,
Thank you for choosing to stay at the Sheraton on the Park after your long flight from the USA. Indeed a good idea to stay overnight before heading back home and I appreciate your fantastic feedback. We hope to be of service to you during your next travels.
Warm regards,
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 27, 2013

We stayed here over the Australia Day weekend. The property was obviously under very high occupancy, however, the staff were extremely attentive and responsive.

Pro's
1. Across the road from Hyde Park and Pitt Street Vicinity (Shopping, shopping and shopping)
2. Great coffee at breakfast
3. Maid staff very attentive to requests
4. Pretty much everything you expect of a Sheraton

Con's
1. Parking is quite expensive (but that is Sydney)
2. No Powder room in Suite
3. Not sufficient complimentary bottle Water unlike Sheraton Asian counterpart hotels.

Room Tip: Corner room facing Hyde Park
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 29, 2013
Dear Tiaro,
I appreciate your feedback regarding your most recent stay at the Sheraton on the Park. Australia Day Long Weekend is indeed one of our most busiest weekends, and as an extensive traveller rest assured I have taken your feedback on board and hope to have the opportunity to welcome you back soon.
Warm regards,
Brad Mercer
Hotel Manager
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Kitchener, Canada
Top Contributor
79 reviews 79 reviews
50 hotel reviews
Reviews in 26 cities Reviews in 26 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed January 24, 2013

This Sheraton is very nice. It's probably the nicest Sheraton I've stayed in. We checked in on New Year's Eve, and there were plenty of people at the front desk to make sure everything was operating quickly and efficiently. The lobby is quite nice, and the location on the park is splendid (although I did prefer the Westin's location -- just a bit more central).

I had a number of rooms booked, and I must say that they are not all created equal. They all have terrific, beautiful bathrooms (North American Sheratons should take note), and some of the rooms have beautiful views over the park. The park view room was very spacious. The standard room, with a brick wall view, was much smaller. But even the smaller room had lovely decor, was very comfortable, and was actually much quieter.

The club lounge on the top floor, with outdoor seating, is lovely. This is the best part of the hotel. I think that anybody staying here will be happy with it.

I know a lot of SPG members waffle between which is better, the Westin or Sheraton. I'd give the edge to the Westin, which is probably the nicest Westin I've ever stayed in. Kudos to SPG in Sydney for having 3 terrific properties.

Room Tip: Get a park view room. They're much bigger as well.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 29, 2013
Dear musicmansimpson,
60 reviews in 22 cities! You are indeed an experienced traveller, we very much appreciate your feedback as it clearly shows that you have travelled the world and experienced many hotels. I’m pleased we met your expectations and look forward to your return to Sheraton on the Park and also our sister properties.
Warm regards,
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WOODEND
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

What more could a hotel offer, the location is perfect the Hotel is beautiful and the rooms are still current and not tired which you often find in allot of the hotels around Sydney, This is the second time we have stayed at the Sheraton now and we wont even bother trying another hotel.
Its locations is so handy to eveything the St James station is right across the road so you can catch the train straight from the airport a mere 15 mins and then walk across the road to your hotel.
From there Sydney is at your door step so to speak ...the staff are friendly and willing to do what ever is needed to make your stay comfortable and enjoyable the gardens across the road are a bonus to spend the afternoon if the weather permits.
There are no downsides. We chose a Hyde Park room and have not stayed at a city side room but may do so next time because you really dont look out the window all that much. The gym is very well equiped if that is what you want? and downstairs about 30 metres away is a pieface and starbucks that do great "cheaper coffee" the Sheratons coffee is a bit expensive for us and to be honest not as nice as we are soy drinkers and like ALOT of coffee.
other than that we LOVE the sheraton and cannot wait to get back there....

Room Tip: floor away from the lifts
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 29, 2013
Dear raspus,
Thank you for your review and for returning to the Sheraton on the Park. Im so pleased to read that you enjoy staying with us and look forward to your return to the warmth and hospitality of the Sheraton on the Park in the not too distant future.
Warm regards,
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sydney
#13 Romantic Hotel in Sydney
#14 Family Hotel in Sydney
#21 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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