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“Great Hotel in Super Location” 5 of 5 stars
Review of Sheraton on the Park, Sydney

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Sheraton on the Park, Sydney
5.0 of 5 Hotel   |   161 Elizabeth Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #23 of 185 Hotels in Sydney
Certificate of Excellence 2014
Melbourne, Australia
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Great Hotel in Super Location”
5 of 5 stars Reviewed December 29, 2012

My wife and I booked here for 5 nights while catching up with Family over Christmas. The location is brilliant ..... across the road from Hyde Park, around the corner from the major Dept Stores and Shopping malls, bus out the front, 5 mins walk to the train etc. The rooms are large, clean and well equipped and the staff across the hotel facilities are friendly and knowledgable. Parking at the hotel, like most of Sydney, is expensive but the car park is roomy. Room service meals were good and the breakfast in the Club Lounge was simple and good.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear Roger R,
Thank you for choosing to stay at the Sheraton on the Park for your Christmas getaway. Our location on Elizabeth Street is truly a draw card, Im so pleased to read we met your expectations and we hope to welcome you both back in the near future.
Warm regards
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,257 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (592)
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English first
Tinley Park, Illinois, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2012 via mobile

Never thought coming from America I would bump into celebrities at a Sheraton, but web did. I always like to give good qualities first because there is always good in everything.

We stayed for 3 nights in a standard room with 2 children under 3... :)

Room was large enough to fit suitcases and have floor space to play. We even fit a crib. Shower, bed and desk area all great. Air in the room and view excellent. It's a perfect spot to take the kids across the street to Hyde Park and run around, people watch or view Anzac memorial.

Staff and executive club was great. Perfect spot for quick breakfast.

Fitness area was average but easy, clean and descent equipment.

Only complaint was the mediocrity of the coffee. It was probably the worst I've had in Australia but, it's a hotel not a coffee bar.

Thank you Sheraton for making our family stay beautiful and memorable over Boxing Day

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear Anthony T,
Thank you for choosing to stay at the Sheraton on the Park on your trip to Sydney. Our standard rooms are the largest you will find in Sydney and our Sheraton Club Lounge is indeed a nice place to relax and enjoy the views of Sydney and Hyde Park. Thank you once again for your review and we look forward to welcoming you back soon on your return trip to Australia!
Warm regards,
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 28, 2012

So glad we decided not to cook and splurge on Christmas Eve dinner 2012 at Feast. The seafood buffet was very good, service was equally good and the atmosphere was perfect - lots of families, but not noisy. It wouldn’t matter where you sat. We were right near the dessert section – which I thought would not be very nice being so close to the food, but they have cleverly designed a perimeter around the buffet and it keeps people away from where the tables are. The Christmas decorations, crackers on the tables and gingerbread houses were a really nice touch. After dinner you can walk across the park to see the light show projected onto the Cathedral, which is just beautiful. We will definitely be booking for 2013.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear Kelly159,
Thank you for your fantastic review, I’m so pleased you enjoyed your Christmas Eve dinner at the Sheraton on the Park. It is indeed a very popular choice for all types of guests and the best location for last minute shopping and activities in the City. We look forward to welcoming you back for 2013 Christmas !
Warm regards,
Brad Mercer
Hotel Manager
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Merewether
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 28, 2012

What else to wish for when the hotel is located in the heart of town, adjoins the fantastic David Jones department store and has the most comfy beds around?

Actually 1 thing - a bar with a bit more soul. I love a big hotel lobby bar, and this one is barely open and just not quite right. Sorry guys I see its had a recent Reno, however the designers got it wrong somehow.

Otherwise loved it and would recommend the hotel.

Room Tip: Don't waste money on park view, there are too many trees anyhow!
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear Davidb13Merewether,
Thank you for your review, we invest a great deal into the maintenance and refurbishment of our Hotel as this is an ongoing project however I appreciate your feedback and recommendation. Thank you!
Warm regards,
Brad Mercer
Hotel Manager
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Gold Coast
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 28, 2012

Have stayed at Sheraton on the Park many times and find it very convenient for a brief stop-over.
The staff are friendly and efficient without too much fuss.The Hotel, from rooms to the restaurants is maintained well with continuing refurbishment. I appreciate the small rewards of Sheraton Gold status such as late check-out. I find the Botanica Brasserie offers an extensive buffet for a casual meal and I am able to use The Starwood Privilege Card for up to 50% discount. The club lounge can get crowded but it is of acceptable standard.The Sheraton is located in the middle of the city and is very convenient for shopping.

Room Tip: Pay the extra for a park view room otherwise city views face building walls
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  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear Skidog33,
Thank you for your patronage to the Sheraton on the Park. I appreciate your feedback from such a frequent guest and loyal SPG Gold Member and look forward to being of continued service to you.
Warm regards,
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 27, 2012

We advance-booked a "steal away" package direct on website for 3 nights that included breakfast. The value of this package is unbeatable. The large comfortable room was conservatively but tastefully furnished.(Our only quibble was that the double sliding doors to the bathroom had warped so that they no longer met entirely.) All the staff were friendly and efficient, particularly the knowledgeable concierge. We loved the comprehensiveness of the breakfast buffet- can't imagine a taste not catered for. The free "link" centre on the same floor with both wi-fi for our iPad and desktop monitors and a printer for boarding passes was much appreciated. Location is perfect for city activities.

Room Tip: Ask for a Park view. Joining the Starwood preferred guest scheme may be a good idea,
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear tonyan598,
Im pleased to note you had the opportunity to book our package rate – they really are “unbeatable” and that you thoroughly enjoyed your stay. Thank you for your review and we look forward to welcoming you back soon.
Warm regards
Brad Mercer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 27, 2012

A large group of family (18 people including many children) went to Feast Restaurant on Christmas Eve. We were very lucky to have Linda serving us. She attended to our every need and made sure the kids and babies were happy bringing them food and little toys. The food was beautiful including the fresh seafood and array of desserts. Next time we go back we will be asking for Linda again as my daughter loved her!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 2, 2013
Dear Sweetpeajanny,
Thank you for your kind words regarding your recent dining experience at the Sheraton on the Park. I am very pleased that you found our service and facilities of an excellent standard. It is always a pleasure to receive positive feedback such as yours as it allows me to show our associates that their efforts are truly appreciated by our guests and myself alike. Rest assured I have personally taken the time to pass on your thanks to Linda, as we do receive numerous positive comments about her customer service and attention to guests. Thank you again for your feedback and we look forward to welcoming you back to the warmth and hospitability of the Sheraton on the Park in the not too distant future.
Warm regards,
Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sydney
#13 Romantic Hotel in Sydney
#14 Family Hotel in Sydney
#22 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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