Well we didn't have the smoothest stay ... but the good news is that the problem was fixed promptly and efficiently. This is a truly lovely hotel - top notch. I loved waking up in the morning and going for a swim in the roof top pool with views of the Sydney tower and Hyde Park. The buffet breakfast (included in price) was lovely and the omelette cooked to order the icing on the cake. The problem that we had was that after checking in late (11pm) after a long day on the road our shower didn't work. After a call to concierge and a porter being unable to fix it and we were moved to another room (with our bags carried for us). The rooms (we saw two) were beautiful and roomy. The bathrooms luxuriously appointed. Bathrobes for use while there. I would definitely stay there again.