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“Even in adversity” 4 of 5 stars
Review of Sheraton on the Park, Sydney

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Sheraton on the Park, Sydney
5.0 of 5 Hotel   |   161 Elizabeth Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #24 of 184 Hotels in Sydney
Adelaide, Australia
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Even in adversity”
4 of 5 stars Reviewed January 16, 2012

Well we didn't have the smoothest stay ... but the good news is that the problem was fixed promptly and efficiently. This is a truly lovely hotel - top notch. I loved waking up in the morning and going for a swim in the roof top pool with views of the Sydney tower and Hyde Park. The buffet breakfast (included in price) was lovely and the omelette cooked to order the icing on the cake. The problem that we had was that after checking in late (11pm) after a long day on the road our shower didn't work. After a call to concierge and a porter being unable to fix it and we were moved to another room (with our bags carried for us). The rooms (we saw two) were beautiful and roomy. The bathrooms luxuriously appointed. Bathrobes for use while there. I would definitely stay there again.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 17, 2012
Dear CurlsOnTop,

Thank you for your review and your recommendation to stay at Sheraton on the Park. I can see that your stay didn’t start out the way it should have, but am very pleased my team was able to recover this and make you comfortable for the remainder of your visit. Rest assured I have ensured that this room is back in working order and again I am sorry that this had to occur on your arrival.

Thank you for choosing to stay at the Sheraton on the Park and we look forward to welcoming you back in the not too distant future.

Warm regards,
Brad Mercer
Hotel Manager
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1,972 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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Manly, Australia
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 15, 2012

I have stayed at many different types of accommodation in Sydney, from budget to apartments and many 5 star hotels. The sheraton on the park is my Favourite of them all.

The interior is stunning from the lobby to the rooms. It has a cosiness about it even though the rooms are massive and the bathrooms are extravagant. I loved the "frames" decor above the bedhead. There is a lounge, desk and lots of storage space- and this is in a normal room!! The black marble bathrooms are amazing, it gives that special touch I haven't felt at any other hotel which all feature the same modern white/cream bathrooms. Loved the separate bath and shower too.
Breakfast was great- had everything you'd expect and lovely view of Hyde park.
The location is good, quiet next to the park but close enough (2 blocks) to Pitt street mall where there is many shops at all price range, miu miu, Zara, sportsgirl etc. You can also walk 15 min to darling harbour where I'd recommend you eat at a restaurant overlooking the water. Also the hotel is opposite the st James train station for quick access to the airport or 1 stop to circular quay :)

Room Tip: View of Hyde park!
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  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 14, 2012 via mobile

We stayed at the Sheraton for two nights and thoroughly enjoyed our stay. We were upgraded to the Club Executive Floor and had a 'city view'. (There are two options a park view of Hyde Park or City). The city view was a nice way of saying we are looking into an office block.
The Exective Club Lounge was enjoyable.
The room was lovely with a King Size Bed, desk, lounge and a massive bathroom with separate bath/shower.
The service was efficient and excellent professional. The staff were all friendly.
The buffet breakfast had a large variety of choice, all fresh.
We have stayed at a number of Sydney's hotels now and we feel that this one is one of the city's best.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wollongong, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 14, 2012

We stayed here for one night in November and the staff were wonderful, the Sheraton upgraded us for free and we had a wonderful room. very spacious, very comfortable and a short walk to the show we were seeing.

We would definitely stay at the Sheraton again, it's 5 star value at an excellent price.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
175 reviews 175 reviews
123 hotel reviews
Reviews in 103 cities Reviews in 103 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed January 14, 2012

Managed to get an approx $200/night internet rate. 'City view' (corner) room on a lower floor.

Check in was efficient, although it was busy.

The room was very spacious and well appointed. The aircon was efficient, unobrusive and easy to use. Very little noise from the street below. The 'plantation' shutter blinds don't nearly block out all the light if you are after a dark room. But all in all a quality experience.

Not surprisingly, charges in the rest of the hotel are high - internet, bar drinks etc. Top flight hotels charging for internet is getting pretty tiresome these days.

The Botanica Brasserie is a bit of a zoo. Crowded and noisy for both dinner and breakfast and not well laid out, adding to the crowding. The buffet was fine, though.

All in all for $200/night this was excellent value and highly recommended if you can get the rate or close to it.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed January 12, 2012

As an SPG gold member we were given an upgrade and the room was large and comfortable. However the bathtub had pubic hair from the former guest which somehow spoiled the feeling for the room. I contacted the reception shortly after check in to have this cleaned but had to follow up twice before anything happened but the following day was contacted directly by the on duty manager who offered his sincere apologies and provided us with a bottle of sparkling wine and some chocolates. The gesture was appreciated but I would have preferred a clean room to begin with.

We paid around 600 AUD / night and at this rate the price of internet and breakfast should have been included and I felt that it was ridiculous that it was not. Charging extra for internet is nowadays akin to charing for water or electricity consumption...! It makes one feel that the hotel is trying to squeeze one dry.

Location of the hotel was ok: good for shopping but a bit of a walk to the wharf.

I would be willing to return but don't feel that I must rush back!

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, January 16, 2012
Dear JohnStockholm,

Thank you for taking the time to bring your concerns to my attention. I was most concerned to learn that we failed to meet your expectations during your recent stay with us, in particular with reference to the cleanliness of your guest room. This is far from what you would come to expect from a hotel such as ours and is certainly not acceptable. I can assure you that the cleanliness of our rooms is of paramount importance to us and this inadequate servicing of your room certainly does not meet our high standards of cleanliness. I can only apologise for the lack of care and attention; rest assured I have forwarded your review to our Executive Housekeeper to ensure this is not repeated and the appropriate training processes are reinforced.

There are also numerous complimentary wireless options available for your convenience including the Link @ Sheraton located on the Lobby level, and all public areas throughout the hotel. With the implementation of our new wireless internet our hotel now has the fastest connection in Sydney through all public areas and guest rooms however I have taken your feedback on board.

JohnStockholm, we certainly value your patronage to the Sheraton on the Park and would very much appreciate the opportunity to welcome you back and make up for this less than perfect experience.

Warm regards,
Brad Mercer
Hotel Manager
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London
Top Contributor
90 reviews 90 reviews
53 hotel reviews
Reviews in 56 cities Reviews in 56 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 12, 2012

We stayed in this hotel just before Christmas on a very good deal including breakfast. The hotel has an excellent service, friendly staff and all amenities necessary.

Rooms:
Big rooms with TV and DVD player, minibar and air conditioning. Bathrooms again very spacious with shower and bath tub.

Amenities:
free WiFi, free internet in the business centre (incl. free printer), free newspapers, spa and pool on top floor etc.

Breakfast:
Huge selection of delicious hot and cold food (pancakes, waffles, eggs, toast, muesli, fruit, ham and cheese, juices, coffee, tea etc.)

Location:
Good location next to the park and central transport. Approx. 10-15 min walk to the opera and harbour bridge. Shopping mall (Westfield) just behind the hotel.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton on the Park, Sydney

Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Sydney
#13 Romantic Hotel in Sydney
#14 Family Hotel in Sydney
#21 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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