We checked in on 1st Dec for a 5 night award stay using Club Carlson points. I booked an Atrium room and at check-in we were given room 430 (Premier room) and told it was a suite. It is not. It's a corner room right at the end of the corridor. The room was fine but the wi-fi wasn't good most of the time. On the last night I spoke with the duty manager who offered a room change to 412. As we were checking out the next morning I declined.
I was happy with my stay, except for one incident at the bar. I arrived back to the hotel one afternoon and went straight to the bar to ask for a glass of ice as I was hot and thirsty. My intention was to take it immediately back to my room and pour myself a refreshing orange juice from my minibar. The barman asked if I was staying in the hotel and I replied that I was indeed. He then asked for my room number and told me it would be delivered. I told him I would prefer to take the ice with me. He replied that he couldn't allow me to due to ''health and säfety"'.
I went back to my room and waited for room service to deliver my glass of ice. 5 mins later and someone knocked on my door with a full bucket of ice. Not what I wanted. A waste of employee time and more ice than I needed for a glass of juice. I was annoyed that I had to wait for room service to deliver what I could have done myself. Actually, room service were excellent during my stay, I have no complaints about room service at all.
I must mention Kelly from Housekeeping. She serviced our room on our last two nights and did more than just clean the room. She placed our toiletries on facecloths in the bathroom neatly and wrote a personal message wishing us a great day on both occasions. Little things like that do get noticed and we appreciated Kelly very much. She does a great job! Well done Kelly!