Myself, my husband and my 6 month old daughter stayed here on our first stop on a 3 week trip to Australia. The hotel was superb, the staff were welcoming and the rooms were comfortable.
We stayed for 6 nights and our only complaint was that the cot we requested for our daughter was metal and therefore squeaked (as she had jet lag, the squeaking every time she moved woke her up). We didn't complain as we had brought our own pop-up cot - although i believe the staff would have done everything possible to attend to our needs had we done so.
The hotel is in such a central location. Yes, it is in the Business District and is not very touristy, but we walked everywhere with a buggy and it is not far from most attractions/stations/ferries.
I would definitely return to this hotel if i had the choice.