We stayed two nights at this hotel in the middle of March in a two queen room. The hotel was fully booked, so we could not have the upgrade we had opted for. We got a room on 6th floor. The room we got could do with a makeover, but still in good working order. The beds were very comfortable. Air condition worked very well, water pressure in the shower was on the low side. There were big soft towels, but no bathrobes. Some noise from the street when we were out on the balcony. The room was very quiet whit the balcony door closed. The hotel is very centrally located, for Darling Harbour, city centre, railways etc. The hotel has check out at 10 AM which seems very early, there were however no problem to get a later check out time when we spoke to the receptionist. Bot check in and check out was very friendly and efficient. We never experienced any queues at the reception. All staff we met on our way was very friendly and helpful.