I booked 5 nights at Quay West Suites using an internet booking agency. The reservation was for 5 nights beginning April 14, 2015 (way in advance). I hit confirm, understanding that there was no refund. It turns out I booked the right hotel, but in the wrong city. I ended up in the Melbourne Hotel by the same name. I tried dealing with the booking agency, explaining the problem, that I did not want a refund but only the right hotel. I got nowhere. I then contacted the hotel directly and they put together a team in Melbourne and Sydney to help me. The service from the internet booking sight was dreadful, inept, and very disorganized. With the help of the two hotels, I was able to get a full refund which was used to book the right hotel in Sydney. Even though the cost is a little more than I budgeted, I was determined to stay there so I can personally thank all involved.
I can't wait to get there now.
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- Also Known As:
- Quay West Suites Sydney Hotel Sydney
- Quay West Hotel Sydney
- Quay West Sydney