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“Fantastic Family Stay” 5 of 5 stars
Review of Quay West Suites Sydney

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Quay West Suites Sydney
5.0 of 5 Hotel   |   98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Ranked #15 of 184 Hotels in Sydney
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760 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Wollongong, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

A great location, nice and quiet location yet close to everything. Amazing views from hotel swimming pool. Kids absolutely loved the pool.!! We stayed there during the Blackmore's running festival and their were several vantage points from the pool area to watch the runners. Great. Will stay their again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear XOXOXO71,

Thank you very much for taking the time to write a review of your recent stay with us.

It is so lovely to hear your comments about our hotel suites and hotel facilities. I am so glad the Kids loved the pool!

Again, thank you for your feedback. We look forward to welcoming you back to Quay West in the future.

Kind regards
Kylie Ashwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Top Contributor
83 reviews 83 reviews
76 hotel reviews
Reviews in 50 cities Reviews in 50 cities
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed October 15, 2013 via mobile

Spacious apartment, great view from Harbour View rooms. Service very friendly -- were good about having our room ready early. Great location, just up from Circular Quay and not far from shopping and museums. Kitchen pretty well fully stocked with dishes, cooking utensils, etc. Dishwasher, laundry all in good working order. Decent bathroom with shower & tub. Compared to the Shangri-La and Four Seasons, you get the same views, and a more spacious room for the price, though you also get less glitz (no flashy restaurants / bars, etc.). It worked for what we needed.

There were a few drawbacks:
1. Cigarettes. Despite being a non-smoking room, our room reeked of stale cigarette smoke when we entered. There were cigarette butts thrown on the balcony, so maybe the person was smoking outside, though the smoke managed to permeate both rooms. It took two days of airing out and cooking sausage for breakfast before the room didn't smell of smoke.

2. The internet. When you're paying $350 a night for a room, being asked to pay another $50 for three days of wifi access (and limited amount of data) is crazy. I gather this is an Australian thing, but in North America the top-tier hotels have free wifi, and it's not unusual where I've stayed in Europe, as well, so those were my expectations. Then, on top of that, once you've connected 3 devices, you're done -- you can't even pay another $50 for another passcode, because once you enter your room number and name, it tells you that you already have a passcode. This is ignorant in the age of iPhones and iPads -- between us we had two iPhones, two iPads, a work BlackBerry and a laptop, and I suspect that's not terribly uncommon these days. At a hotel of this caliber, I expect to be able to access the internet from whatever device makes sense at that time. And THEN you discover that, having paid for wifi access, it crawls -- takes 3 minutes to download a page. (I gather, from hotel management's response to my customer service survey, they've upped it to 4 devices now.)

3. The trains. The trains run onto the Harbour Bridge just below the hotel, and apparently they have to honk before they enter the bridge. You will hear this all night. I suspect this is also an issue at the Four Seasons and the Shangri-La next door (though perhaps they have better soundproofing).

4. Overall facilities condition. One of the bolts was off the glass shade on the desk lamp, so that side of the shade sagged. The sofa appears to be broken; it was hard to pull out as one side seemed off balance or off a hinge, and once we had it pulled out, it was impossible to put back in. Upstairs at the pool, the views were fantastic, but the jacuzzi was maybe 20C and pumping cold water in from the bottom, and the pool was quite chilly.

So, don't expect true luxury. But if you're looking for a spacious suite with nice views, and don't mind cigarette smoke or slow, expensive, limited wifi, this is likely a good option for you.

Stayed May 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this review, March 30, 2014
Thank you 'OffTheBeatenPath' for your feedback and for taking the time to share your experience. Since your stay in October 2013, a number of areas throughout the property has been revitalised including complimentary internet in the lobby, complimentary internet for all Le Club members with a Silver status or higher, a much stricter no-smoking policy and also a number of soft-refurbishment touches. We would love to have the opportunity to welcome you back to Quay West Suites to restore your faith in our property.

Kind regards,

Joleen Hurst
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Melbourne
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 12, 2013 via mobile

We stayed here with several other members of the family and thought it was fine.

Rooms were pretty standard, but nice, if you get a harbour vote they're great, if you look into another wall, bit less exciting.

Great spot though if you're in Sydney and want to be able to do a bit of stuff catering. Great location in the Rocks but also the city and ferries.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this review, March 30, 2014
Thank you for your feedback, I am pleased to hear you and your family had an enjoyable stay in Sydney. We do hope to have the opportunity to welcome you back in the near future.

Kind regards,

Joleen Hurst
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, NJ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Quay West Suites is an excellent hotel with friendly and helpful workers! The room was huge with a good view and free internet, and was within walking distance to the harbour. I had no complaints at all.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear AdamF,

Thank you for your lovely comments about our team and facilities as the location.

I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
...
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Quay West Suites is directly adjacent to the harbour end of the central city, about three blocks from the Circular Quay wharf and within walking distance of the Rocks - which is a bit overrated - but also most central city parks, shops, museums etc. Views out over the Sydney Harbour Bridge, Sydney Opera House and harbour generally are outstanding. Rates were high, but not especially so by Sydney standards: certainly worth the pretty small margin over a lot of the local competition for bigger rooms, better location and so forth.

Our two bedroom apartment was spacious, with good fittings/facilities - if worn here and there - and good quality bedding; the pool - on the 24th floor, with a view and and external balcony - was very welcome; and staff were helpful and attentive, including a late checkout. Breakfast - included in our booking rate - was a good buffet with lots of alternatives although, surprisingly, in an area of the hotel restaurant with no view.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, December 19, 2013
Dear WittgensteinU,

Thank you for your lovely comments about our team and facilities as the location.

I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Sydney

Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#11 Romantic Hotel in Sydney
#13 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

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