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“Great value for money” 4 of 5 stars
Review of Quay West Suites Sydney

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Quay West Suites Sydney
5.0 of 5 Hotel   |   98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Ranked #15 of 184 Hotels in Sydney
Brisbane, Australia
1 review
“Great value for money”
4 of 5 stars Reviewed May 8, 2013

Rooms are spacious and have a gorgeous view. Superb location, a short 10min stroll to CBD and only 5mins to Circular Quays. Excellent restaurants within walking distance.
Room service menu for after 10pm does not have a great range, only a few things to choose from. Room service was slow and half the order was forgotten and had to wait some more to get it.
Staff in the restaurant for breakfast service were quite rude.
Overall a lovely hotel, check in staff and concierge were lovely.
Would stay again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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763 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Antrim, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 8, 2013

fab views of Harbour, opera house,amazing few days But god hilly went round harbor on ferry really worth doing beautiful walk along the pier lovely little bistro's plenty of entertainment continental market hand made goods so much to see

Room Tip: the hotel seemed really quiet bring good walking shoes
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2013

Great harbour view rooms, great location and service. Clean well appointed spacious apartment style rooms which are self contained and still enjoying the benefits of a hotel. Food in the restaurant was delicious.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

This hotel is a great discovery in Sydney. Nice quiet location tucked down in the Rocks area but handy to everything.
Rooms were great with lots of living area making it very different from a normal hotel room.
The staff were really helpful and nothing seemed to be too much trouble..
Will definitely be staying there again...and asking for a higher floor as the views were beautiful.

Room Tip: Higher floors get a great view of Sydney
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed May 6, 2013

this is a lovely hotel to stay at, and with the savings i get, being a Le Club member, it made it more worth while.
the only issue was that i found an empty drink bottle under the coffeee table, two bus passes under the foot stool and a glasses case under the bench/drawer in the bedroom.
i think the cleaning needs to be a bit more thorough or at least inspected afterwards if they are new staff.
concierge was extremely helpful.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, May 8, 2013
Dear Stephen1511,

Thank you for taking the time to tell us about your experience at Quay West Suites Sydney. It is feedback such as yours that we value in our journey of continuous improvement. After reading your review we have re-trained the housekeeper that cleaned your room and used your review as a training example within our team, showing how we need to go about our daily tasks with intensity and passion to get the job done correctly.

I would also like to take this opportunity to thank you for the positive feedback on our concierge team and that you enjoyed staying with us, it is comments like these from our valued le club members that act as motivation for the team and drive them to do the best job they can for our guests!

Thank you again for your feedback and on behalf of all of us here at Quay West Suites Sydney, we look forward to welcoming you back to the hotel in the soon future.

Warm regards
Kylie Ashwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 5, 2013

I stayed a few night at the Quay West Suites and I have only positives. Great location, great room and great staff. The view from the higher levels of the hotel are stunning and there probably aren't many better to be seen from The Rocks.

Within walking distance of both the Harbour Bridge, Opera House and the rest of the Sydney CBD there is plenty to fill your time with.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMKylie, General Manager at Quay West Suites Sydney, responded to this review, May 7, 2013
Dear SolskenMaanesken,

Thank you for your lovely comments about our team and facilities as the location.

I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future,

Warm regards,
Kylie Ashwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 4, 2013

I went for a business trip in May 2013 and stayed for 3 nights. It was the first time I'd stayed here in over 10 years.

Friendly, unobtrusive, professional service the whole time.
I stayed in a 1 bedroom city view apartment on the 10th floor. The suite size is fantastic. I had a fairly standard queen size bedroom, good wardrobe space and plenty of drawers. TV in the bedroom. The noise from the street could be heard: I'm not sure the glass is thick enough on the windows. Maybe ask for a higher up room if you are a very light sleeper. I'm a moderately light sleeper and managed to sleep ok. Comfy beds but not as good as the Shangri-La if mattress quality is your thing.
Living area was excellent. Another TV, a good sized desk for work and a dining table to seat 6. Plus a couch and coffee table. All nicely furnished and comfortable.
Excellent proper kitchen with small fridge, cooker, dishwasher and microwave.
Excellent laundry with laundry sink, washer and dryer and drying rack. I was pleased I was able to do my laundry without having to hang it over the bath. Good size bathroom with decent shower and modest bath.
All very clean and well serviced.
Breakfast: you can buy breakfast tokens on check in. Breakfast buffet was good, not outstanding. Service was again friendly and not overbearing.
Swimming pool on 23rd floor was lovely (indoors and a very Roman baths feel to it).
Easy check out.
The big thing I liked was that it was quiet and not bustly like the hotels in the area. Great location not on the main thoroughfare, but not too far from it.
I liked the staff and I've booked to stay there again on my next trip in a few weeks.

Room Tip: Ask for a higher room with a harbour view. It will be quieter with more natural light.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, May 7, 2013
Dear Spikethecat17,

Thank you very much for taking the time to write a review of your recent stay with us. It is so lovely to hear your comments about our friendly and helpful staff. They take great pride in consistently offering high standard of personal customer service to our guests.

It was also a pleasure to read our comments about our suites and hotel facilities such as our 23rd floor pool and recreation deck with its beautiful views over Sydney Harbour, the Opera House and the Harbour Bridge.

Again, thank you for your feedback. We look forward to welcoming you back to Quay West in the coming weeks. Please also feel free to contact the hotel to arrange your request for a higher floor!

Kind regards,
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Sydney

Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#11 Romantic Hotel in Sydney
#13 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

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