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“Breathtaking” 5 of 5 stars
Review of Pullman Quay Grand Sydney Harbour

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Pullman Quay Grand Sydney Harbour
5.0 of 5 Hotel   |   61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia   |  
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Ranked #6 of 184 Hotels in Sydney
Melbourne
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
“Breathtaking”
5 of 5 stars Reviewed December 17, 2012

Fabulous! We stayed in room 703 overlooking Circular Quay, the views were as depicted on the website and we were not disappointed.
Driving from Melbourne we found the hotel easy to find and valet parking whisked the car away quickly from the Macquarie Street parking bay. We received complimentry drinks in the bar while our bags were taken to our room and then escorted up by reception staff.
The room was beautiful and has everything you will need except food! Go by the other reviews and photos, you have a washing machine, dryer, full fridge, microwave and cooking facilities. Plenty of clothing space in the bedroom for extended stays, a desk and nice living area. Good use of window and outdoor blinds can give you shade or privacy as needed but why you would want to block the view is beyond me!
We did have the internet on the TV and managed WiFi to an ipad but I couldn't work out how to get WiFi to my phone.
The bed was large and comfortable, noise from circular quay was not a problem.
Room service was yummy and you can get a nice meal sized snack for under $20.
There is a 7/11 along the quay if you want to buy cheaper soft drinks, etc. The hotel restaurant and bar are great too.
1 minute walk to ferry terminals and train station. 3 minute walk to the Opera House. 5 minute walk to the Rocks district.
I would definately recommend this hotel and although it is pricey, I would love to stay a week next time I am in Sydney!
Oh and one more thing, we dealt with 7 different staff members during our stay from across different departments and all of them appeared eagar to please, happy and polite. That's pretty rare in my travels, so well done!

Room Tip: Definately pay extra and get the harbour view rooms, you will not regret it!
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, December 27, 2012
Dear Valued Guest,
Thank you for your wonderful review. We at Pullman Quay Grand Sydney Harbour pride ourselves in our service and I am very happy to review that in all 7 interactions had with our team during your stay each and every experience was exceptional. Please know i will be sharing your review with our team I know that they too will appreciate your comments as we continue to strive to provide 5 star service to our guests in every area.
We are very lucky to be located right in the hub of Circular Quay with all modes of transportation available to you with such ease of access along with our unbelievable views and I’m so very glad that you had the opportunity to experience it all.
Wishing you a happy, safe and prosperous New Year and I look forward to welcoming you back for your week long stay.
Sincerely,
Belinda
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813 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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English first
Albion Park, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 12, 2012

Recently stayed at the Pullman Quay Grand, and as usual the rooms, service, and staff were excellent. We have stayed there now about six times. You can't beat the location right on Circular Quay and the views are brilliant. We will come back again

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New South Wales
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2012

We were to meet friends at the ECQ bar for lunch and as we are a fair distance from the city, I looked up accommodation on the net and found that there was accommodation above the ECQ bar. When our friends heard we were staying here, they suggested they join us in our room for lunch and said we would not be disappointed with the views.
Wow were they right! We did not move from the apartment during our stay except to have one drink at the bar and a brief swim in the great facilities. It was a fabulous location to meet friends as they caught the train in and were able to enjoy the afternoon and wonderful views with us and take the short train trip home.
We had a wonderful stay in a one bedroom apartment overlooking Circular Quay - you could almost call out and have a conversation with the passengers on the ferries going by.
The accommodation was just superb! Location was brilliant! Staff were efficient, friendly and professional. I joined up as an ECQ member prior to our stay and this also gave us some extra little perks!
The last time we ordered breakfast to our room was 29 years ago on our Honeymoon. I was so pleasantly surprised and would go so far as to say one of the best breakfasts we have had in a hotel. The spa in the bathroom was just luxurious! Everything was just the best of the best! Value for money was outstanding! Definantly the best of the best and we have had stayed in many hotels! We will be back - perhaps for a very special occassion I am already starting to think about planning for 2013

Room Tip: Book a Circular Quay view room - you will not be disappointed
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, December 5, 2012
Dear Valued Guest,
Thank you for choosing to stay with us at the Pullman Quay Grand Sydney Harbour. We sincerely want all of our guests to experience nothing short of an exceptional stay and I am delighted to read your feedback.
It has been said in past reviews that our location is fabulous and I couldn’t agree more with this but I’m glad that you took your friends advice and chose to book a harbour view suite allowing you the ability to sit back and just enjoy our bustling Sydney Harbour from your balcony and living room with room service to provide you with an intimate dining experiecne.
Thank you for the great comments on our service we look forward to welcoming you back in the future!
Happy Holidays,
Belinda
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Nottingham, United Kingdom
Top Contributor
95 reviews 95 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 25, 2012

Great location with everything on your door step - trains, ferries etc
The views are just breathtaking of the bridge
There is a constantly changing vista with cruise ships sitting along side the busy ferries and the tourist boats
Excellent facilities within the hotel and within easy reach of bars, shops and restaurants.
Minutes walk to The Rock and less than 10 the City Centre - all easy enough to negotiate
Ferry or walk to Darling Harbour where there is a plethora of restaurants and bars too.
Lovely staff throughout the hotel. They could not be more friendly and happy to assist
I would highly recommend this place
The apartments have everything you could need

Room Tip: Decadence go for the harbour views but for a little quieter go for the garden views. Either way you...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, December 5, 2012
Dear Tracy,
Thank you for choosing to stay with us; it’s always a pleasure to receive such a positive review. I’m pleased to read that you were able to experience our ever changing scenery from your suite. I agree it’s a joy to watch the bustle of the ferries in the morning and the busy harbour then change into the cruise liners coming in and in what is our busiest season yet, but also to watch Luna Park light up at night behind our famous Harbour Bridge is truly a unique experience and one I’m glad to have been able to deliver you with.
Your right our location is amazing and makes navigating around easy with an abundance of choice train, ferry, bus or taxi are all at your doorstep.
We hope to see you back at Pullman Quay Grand Sydney Harbour soon.
Belinda
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Dallas, Texas
Top Contributor
81 reviews 81 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 17, 2012

Great hotel right on Circular Quay over looking the harbor and the Sydney bridge! Great for site seeing and people watching! Great balconies overlooking the water! Service was excellent! Located right on the Quay there are a multitude of restaurants and shopping areas. Within walking distance of almost everything!

Room Tip: One bedroom harbor view is great! It is two separate rooms and there is a pull out couch, so could...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 13, 2012

My fiancee and I recently stayed 2 nights at Pullman Grand Sydney Harbour (previously Quay Grand Suites Sydney) in a one bedroom harbour view room. We had an absolutely fantastic experience.

First, the location is the best in the city, right on Circular Quay. The harbour view is also great.

Second, the suites are huge! Far more space than you need, but appreciated. The balcony is also a great spot to enjoy a meal (room service breakfast was excellent). There's also laundry ensuite, which is really convenient.

The service is also great.

Nothing to complain about here and totally worth the money.

Room Tip: get a circular quay view - see pictures attached for unbelievable view
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, December 5, 2012
Dear Valued Guest,
Congratulations on your engagement we are glad to hear you enjoyed your experience at Pullman Quay Grand Sydney Harbour.
Your right our suites are one of the largest in the CBD and our Culinary team are delighted you took the opportunity to have breakfast in your room and out on the balcony. You are one of a few that have had such a unique experience sitting on your own private balcony watching the Harbour and Circular Quay come alive.
Thanks for your comments on our service we strive to continuously exceed your expectations.
Don’t forget we also do weddings but will happily welcome you back for just a stay also.
Safe Travels,
Belinda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 7, 2012

I've lived in Sydney and now come back for 3 days on business every year and this has become by far my favourite hotel. It's in a perfect location on circular quay, along from the opera house and backing onto the botanical gardens. The views from the room/balcony are stunning: over the ferries and the bridge. It's a v understated hotel with delightful staff and everything that one could need. I used to stay in the Hyatt on the other side of circular quay but this is a much nicer hotel and much better value. Get a harbour view rooom. You can't go wrong with this hotel.

Room Tip: Any on the harbour side.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Quay Grand Sydney Harbour

Address: 61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sydney
#3 Family Hotel in Sydney
#5 Luxury Hotel in Sydney
#11 Business Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Pullman Quay Grand Sydney Harbour 5*
Number of rooms: 68
Official Description (provided by the hotel):
5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more   less 
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Also Known As:
Quay Grand Suites Sydney Hotel Sydney
Quay Grand Hotel Sydney

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