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“Best place to stay in Sydney” 5 of 5 stars
Review of Pullman Quay Grand Sydney Harbour

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Pullman Quay Grand Sydney Harbour
5.0 of 5 Hotel   |   61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia   |  
Hotel amenities
Ranked #6 of 182 hotels in Sydney
UK
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
“Best place to stay in Sydney”
5 of 5 stars Reviewed November 7, 2012

I've lived in Sydney and now come back for 3 days on business every year and this has become by far my favourite hotel. It's in a perfect location on circular quay, along from the opera house and backing onto the botanical gardens. The views from the room/balcony are stunning: over the ferries and the bridge. It's a v understated hotel with delightful staff and everything that one could need. I used to stay in the Hyatt on the other side of circular quay but this is a much nicer hotel and much better value. Get a harbour view rooom. You can't go wrong with this hotel.

Room Tip: Any on the harbour side.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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English first
Sydney
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

We stayed at the Quay Grand for my husband's 30th birthday weekend last weekend. We absolutely loved every part of our stay. We were gifted a complimentary bottle of champagne on arrival when they found out it was my husbands birthday.
The valet parking was convenient and I thought pretty reasonably priced ($45 a day) and the room was unreal. I love the fact that it was an apartment that was fully equipped. It just made us feel so at home. We had some people come to visit us at the apartment and the hotel staff buzzed them up for us and the apartment was big enough for us to hang out there easily.
When I first booked I thought it was a bit expensive but now think it was absolute value for money - especially because you can prepare food in your apartment with the kitchen so you can actually save on unnecessarily eating out for every meal.
Also, the view was amazing.
I would definitely recommend staying here if you are looking for something luxurious and self contained.

Room Tip: We stayed in the Harbour View room and I think it is worth the extra money. It is a 'working'...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
88 reviews 88 reviews
50 hotel reviews
Reviews in 33 cities Reviews in 33 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 6, 2012

We've stayed at Quay Grand a few times now. While it's a bit on the pricey side compared to other hotels in Sydney, it is perfectly located on Sydney Harbour, overlooking the Harbour bridge, right on the doorstep of the Opera House, Botanical Gardens and a number of excellent restaurants. If it's your first time visiting Sydney - you won't be disappointed with the location. The hotel overlooks the Quay ferry terminal, where you can catch ferries to the Zoo and Manly Beach - and shuttle buses take you to the retail hub of the city.

All our previous visits have been in a Harbour view apartment - which provide great views of the city, harbour and harbour bridge - but as they also directly overlook the main ferry terminal, it can be quite noisy. Nevertheless, the busy harbour view can be very entertaining. This time we stayed in a 2 bed garden view apartment - which overlooks the botanical gardens - hoping for a more tranquil experience. The garden view was pleasant, but it wasn't much quieter than the other side. No big deal - you come to expect lots of noise in the city.

Staff were great on this occasion..in fact they were much improved, compared to our previous visits. So someone's doing a commendable job in this area. Bravo!

So why the 'but..." in the review title? You pay top dollar for this place - we were paying $509 per night for a 2 bed apartment. BUT where was the complimentary coffee???

The only complimentary coffee we could find was instant decaf. My consequent request for some instant 'normal' coffee was met by a 'sorry but we are unable to do that"!! You see, they have one of those espresso machines in the room, and they want you to pay $3 per pod for a cup of coffee. A variety of complimentary tea bags were provided...but no coffee - unless you like decaf of course. Well this is just plain rude nonsense!

The management need to take some lessons from their sister hotel up the road....Sofitel Wentworth, who provide complimentary nespresso machines plus free pods in their higher grade (but cheaper) rooms. I've stayed in plenty of other hotels - and have never encountered such miserable stinginess!

Unfortunately, it's often small things like this that leave a negative impression.

Our room was also tired and a bit grotty (e.g. marks on the lounge and children's sticky hand prints were visible on the uncleaned lounge windows). Our shower screen door was off it's hinge and difficult to open and close. The range hood over the stove didn't work - and this despite a sign next to it warning of a $750 fine in the event the fire alarm is triggered and a fire truck falsely called in. Rooms need to be inspected more carefully by staff before the next check in. We did advise reception of these problems prior to check out - so hopefully they will be fixed.

Our rating would be lower if this hotel was not so conveniently located. And we will probably be back for this reason...plus the great service provided by staff.

Provide some complimentary coffee and inspect your rooms more carefully to ensure they are ready for your next guests...and you get top marks!

Room Tip: Harbour view rooms are busy and noisy but very entertaining; pick a garden view if you want somethin...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 4, 2012

We only had a short time to see Sydney, selected Quay Grand as a good central location, our choice could not have been better. Great location, excellent accommodation, lovely clean & spacious rooms, friendly & very helpful staff, we dined inhouse some of the time and enjoyed excellent food and table service at the restaurant. We asked for a Harbour Bridge view room, the bridge views were stunning, loved watching the comings and goings of the ferry's and large passenger liners, the lights of the harbour bridge and surroundings were so pretty at night. We had a fantastic break, was able to see many of Sydney's attractions so easily because of the central location, the friendly & helpful staff were a pleasure. Thank you, we will be back again!!

Room Tip: Choose a Harbour Bridge View room, the bridge views are stunning day and night, fascinating watching...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appin, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 2, 2012

I would have to say my experience at Quay Grand Suites was the best I have ever encountered. This also including my trips around Japan and Malaysia and Singapore this was by far the most pleasant. Not to say the others didn't have the same star of hospitality, the staff here were very willing to go the extra mile to see to our needs.
They took the time to explain the premises, directions and opening and closing times of the restaurant.
The room was incredibly clean, luxurious and had all the amenities needed which I find rare in Sydney hotels. The view was amazing where the Opera House and Harbour Bridge were right outside the balcony.

Overall a fantastic stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2012

I stayed here in September for work commitments for one week. I was very happy with the facilities provided. Nice and spacious rooms. Excellent location. At first I felt this Hotel was a bit pricey for me but in the end was well worth it. The service provided by the workers were extremely professional and helpful. I would easily recommend it!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2012

We have a four yr old and a 9 mth baby, the one bedroom suite (harbour view) was perfect for us. Plenty of room, all the facilities you need for a family - laundry, kitchen, large lounge area, separate bedroom, (spa) bath, loaned a high chair. It was right outside the ferries perfect for going to the zoo, walking in the gardens and to the opera house, close to the city. We went with the harbour view, which is good for sleeping in with the kids (no morning sun).

We look forward to returning.

Room Tip: I think the end rooms might have slightly more space, probably get a better view down the Opera hous...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pullman Quay Grand Sydney Harbour

Address: 61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sydney
#3 Family Hotel in Sydney
#6 Luxury Hotel in Sydney
#11 Business Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Pullman Quay Grand Sydney Harbour 5*
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Also Known As:
Quay Grand Suites Sydney Hotel Sydney
Quay Grand Hotel Sydney

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