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“The only place to stay” 5 of 5 stars
Review of Pullman Quay Grand Sydney Harbour

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Pullman Quay Grand Sydney Harbour
5.0 of 5 Hotel   |   61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia   |  
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Ranked #6 of 184 Hotels in Sydney
Essex
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“The only place to stay”
5 of 5 stars Reviewed August 30, 2012 via mobile

We stayed 4 nights in a 2 bedroom suite with harbour view; simply fantastic! The suites have everything you could possibly need, they are beautifully furnished, very spacious, well laid out and the location is superb, it's worth sleeping with your curtains open so you wake up to an unforgettable view of the harbour and the bridge.

Stayed August 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, September 2, 2012
Dear Valued Guest,
Thank you for your feedback regarding your stay at Quay Grand Suites Sydney we are pleased that you enjoyed the layout of our 2 bedroom suites and the additional amenities not found in a typical hotel room. You secured what is one of the best views in Sydney with amazing views and we are happy to hear you made the most of them by going to sleep under the Harbour lights and waking up to the beauty of the Harbour bridge and Sydney Harbour with all its history and bustling morning activity.
We look forward to welcoming you back in the future.
Sincerely,
Belinda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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815 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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Istanbul
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 28, 2012

We stayed in sydney for 5 days, in a harbour view one bedroom suite in grand quay suites. fantastic location, Spacious room, great view..
Amenities were the weakest in the experience, compensated generously great facilities of the hotel

Room Tip: Great value for families, fantastic location & view
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 stars Reviewed August 28, 2012

My husband and I recently had our wedding reception at Quay Grand and mini honeymoon there afterwards. The staff were friendly, exceptionally helpful and professional. The food at our reception lunch was delicious, as well as during our stay in the hotel. We chose a Harbour View room and had a wonderful time taking in the beautiful view and the harbour coming to life at night with lights. We would definitely recommend this hotel to others.

Room Tip: The Harbour View of the Sydney Harbour Bridge, foreshore and water was beautiful. The rooms higher u...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, September 2, 2012
Dear Valued Guest,
Congratulations on your wedding we are so happy you chose Quay Grand as your reception venue along with honeymoon. We are delighted you were able to enjoy our fantastic harbour views not only from your reception but also from your suite.
We wish you all the best in the future and hope to welcome you back for your first anniversary.
Sincerely,
Belinda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed August 28, 2012

4 nights at the Quay Grand, was like a week anywhere else. The view is wonderful and to look out at the sparkling water and friendly ferries well into the evening, made the scene vibrant and full of magic. The hotel is close to so many must-see places, from Government House to the local art galleries, the Opera House and the history in the Rocks area. So much to do! As a single traveler, I felt 'at home' immediately and the staff at reception managed to get my iPad working, which was a boon!
I have stayed in lovely places in other parts of the world, but to think that this level of accommodation is here, only 1 hour or so flying time from home, is luxury indeed.
Great people, a well designed and thought-out configuration of apartment rooms and the position, is all one needs for a memorable holiday. I can highly recommend it!

Room Tip: The choice of Botanic Garden, or Harbor view is a difficult one, but the water view is perfect from...
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADELAIDE
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 22, 2012

I wanted to surprise my husband and take him somewhere special as it was his 60th birthday, and no better place in Sydney than the Quay Grand Suites. From the moment I spoke to the informative and freindly operators when asking for advice the direction given was comforting and left me armed with the information I needed to make my decision.Reading real comments from the dedicated reviewers at Trip Advisor was the added amuniton required and thank you one and all for your assistance. We arrived an hour early and could not have been made more welcome, it was the best service experience of excellence ever and my husband was now in celebration mode. We requested a high floor apartment and the magic that oozes from this establishment made it possible and we are most grateful as our wish was granted. Rick our most friendly and animated Porter gave us the 'royal tour' and his excitemnt was contagious and when the door shut behind him we could not beleive the splendour. If you reach out it feels like you could touch the Sydney Harbor Bridge from your balcony, the inexplicable beauty right in your own front yard. Live TV from your balcony, so much to see, brave individuals climbing the bridge, the ferries and boats coming and going, jet boats offering the ride of your life, and the many amazing eateries right at your door step.
The Spa, kitchen, in room service, comfortable modern decor, and wonderful comfy king size bed is just a small part, selecting the right hotel in the right location is the 'Quay'!!!
A bottle off bubbly was delivered to our room with a birthday card personally signed 'the team'
such a lovely suprise!!
Leaving was difficult however we will be back, a great memory for both of us.

Thank you to the staff for being THE BEST!
Mary and David

Room Tip: Harbor View room 802
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, August 26, 2012
Dear Valued Quay Grand Guest,
Please wish your husband a belated happy 60th birthday we are delighted that you chose Quay Grand as your choice of Hotels to stay to celebrate this monumental occasion.
Its always a delight to receive such positive feedback i have shared your comments with our team and Rick specifically. I know that this feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
I am delighted that you were able to experience all of the magic that we have to offer with our unbeatable location and suite style accommodation.
We look forward to welcoming you back in we hope the near future.
Sincerely,
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Barcelona, Spain
Top Contributor
105 reviews 105 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed August 21, 2012

This hotel is great.
Good service, incredible views, great suite, unmatched location.
If you are going to Sydney Opera, the Harbour bridge or visiting Sydney, you cannot find a better location! I try but I cannot find any negative comment about this hotel.

Room Tip: Reserve a Harbour bridge spa room, to asure your view to to Harbour bridge and to enjoy your in suit...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 20, 2012

Stayed for a week in March and was very glad we picked this base. Location could not be better - incredible views of the harbor. Wonderful to sit on the balcony and watch the ferries come in, see the bridge light up etc. Walking distance to the opera house, the botanical gardens etc. Nice to have a fully equipped kitchen (not that we cooked but we did stock up on wine, water and gelato) and a good sized living room in addition to sleeping quarters. Pool was small but adequate. Gym was fine. Only downside was the room service - food quality was deplorable. We were disappointed every time we ordered. Would I stay here again? Absolutely. Would I order room service? No.

Room Tip: Ask for a room facing the harbor. Paying a little extra is worth it for the constantly changing and...
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda P, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, August 26, 2012
Dear Valued Guest,
Thank you for taking the time to share with us your experience staying at Quay Grand. I am happy to hear you enjoyed your stay and were able to make the most of our location and enjoy our unbeatable views. Please accept my apologies regarding your room service experience; I can assure you that this is not to our standard.
I am eager to advise that we have since your stay in March changed our entire room service menu and as you can see from other reviewers it has received great reviews.
I hope you will allow us the opportunity to show you that your experience was not indicative of the usually high standard of this Hotel.
If i may be of any assistance to you do not hesitate to contact me directly.
Sincerely,
Belinda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Quay Grand Sydney Harbour

Address: 61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Sydney
#3 Family Hotel in Sydney
#5 Luxury Hotel in Sydney
#11 Business Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Pullman Quay Grand Sydney Harbour 5*
Number of rooms: 68
Official Description (provided by the hotel):
5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more   less 
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Also Known As:
Quay Grand Suites Sydney Hotel Sydney
Quay Grand Hotel Sydney

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