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“Great location, horrible beds.” 3 of 5 stars
Review of Metro Hotel on Pitt

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Metro Hotel on Pitt
4.0 of 5 Hotel   |   300 Pitt Street, Sydney, New South Wales 2000, Australia (Formerly Pentura on Pitt)   |  
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Ranked #105 of 184 Hotels in Sydney
Coffs Harbour, Australia
2 reviews
1 helpful vote 1 helpful vote
“Great location, horrible beds.”
3 of 5 stars Reviewed June 20, 2014

I spent a night at this hotel and found it average.

Positives: Great location that is an easy walk to Central Station and directly across the road from the theatre. My room was clean.

Negatives: Both beds in my room were horrible. I could feel the springs. They were very old and worn. Made for a very uncomfortable sleep. Also the bath was old and the grout chipping.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 23, 2014
I'm please you enjoyed the location, it is in a very central part of the CBD. I do however believe the property you stayed at was our sister property Metro Sydney Central which is also on Pitt Street near Capitol Theatre.

Kind Regards
Tom
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456 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2014 via mobile

Good position, easy to walk to shops and transport. We had a spa suite, room was clean. There was plenty of room, but very dark inside lighting not very good. Room needs to be up dated, there was plenty of bathroom amenities but shampoo, conditoner etc not good quality, turned hair to straw. Would not stay here again until rooms are improved as there is plenty more options in area. Staff were all pleasant.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 23, 2014
I am glad that there were positives with your stay and especially that staff were the positives. As far as the upgrade of the rooms we have recently began a process of getting the entire hotel upgraded. We have, after 3 months of work re-opened our refurbished Brasserie, which is step one. Next step will begin later this year, when we are refurbishing all hotel rooms and our 7 corridors. We have recently completed a couple of mock up rooms and they look fantastic.
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London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 16, 2014

The position of this hotel was fine for sightseeing in Sydney. Walking distance to Central station, also Town Hall Station. Our room was OK (towels changed daily) and fairly quiet as we had asked for a high floor and got the 7th, but I wouldn't have considered it 4* accomodation especially as there wasn't a restaurant. Room service was expensive, supplied by Macciato, a restaurant nearby. This restaurant also offered 10% discount for hotel residents which made us a bit happier. Coming from the UK for a long holiday we had 4 cases between us - not much room to store them.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 17, 2014
We are currently refurbishing our in house restaurant and will be reopening on the 23rd of June, which is very exciting for our hotel and guests.

It was not ideal to send our guests to another venue however unavoidable while we performed some required improvement to be able to offer the service and product we are proud of.

Thank you
Tom Marsic
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Adelaide
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 16, 2014 via mobile

Good location, literally on Pitt Street. Lots of places to eat nearby. Town hall station about 5 minutes away by foot. We stayed in a basic room, which was more than adequate. Staff were friendly. They usually have good deals so check their website.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 16, 2014
We appreciate you review, and I will certainly pass on the positive comment to our staff as they will appreciate It.

Our location is second to none and soon we will have an in-house restaurant once again after we open our Metro Brasserie following a refurbishment.

Kind Regards
Tom Marsic
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Katoomba
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 14, 2014

If your husband or wife, your parents, your children or anybody else book a room for you in this hotel, you'll never get to actually see the room: you HAVE TO PRESENT at reception - as your security - the SAME credit card that was used to book the room, even when the booking was made well in advance and the money has actually already come out of the account of the person who made the booking.

If you want the room, you'll have to pay - on the spot - with YOUR credit card or cash - in order to secure your accommodation; and if you decide you don't want to stay there because of the way you are being treated and decide to cancel the booking, you'll be charged the full amount as you haven't cancelled the booking more that 3 days before the intended stay.

and if you DO cancel, lo & behold! - WAIT FOR IT - the credit card originally used to book the room but which that could not secure that booking because you don't have it on you (because it's not yours) is suddenly GOOD ENOUGH to be used to pay the cancellation charge!

DO NOT STAY HERE - these people are c--ts!

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 16, 2014
It is unfortunate you didn't have a great experience. Hope you try us again and if you would like to discuss this matter further please don’t hesitate to contact me on tmarsic@metrohg.com

Kind Regards
Tom Marsic
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Adelaide, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 11, 2014

I would rate this as 4.5 stars. I booked the Spa Suite and this room did not disappoint. It had a king size bed, lounge and a deep spa. Everything was clean and plenty of dispensers for soap, shampoo, etc. Very central to everything in the city and a short walk from Town Hall Station. I had looked on their website for the prices and when I rang to book, it was cheaper to book online as they had an online deal with chocolates, wine and late check out included.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 16, 2014
Thank you kindly for your review

I don't think I could have said it better myself, in the next week we will also re-open our hotel restaurant after a refurbishment to offer another service to our guests. And best news of all we are in the process of finalising our plans tom refurbish our hotel rooms which is extremely exciting.

Kind regards
Tom Marsic
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Borehamwood, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 5, 2014

Stayed here for 3 nights in March 2014 after leaving our cruise ship Cunard Queen Victoria, sadly the hotel room we were provided left much to be desired, extremely small & dark , the window looked out onto the air conditioning units & enclosed yard. The bathroom was fine.No room to store luggage & very cramped. Unfortunately for us the hotel was full during our stay so we were unable to upgrade to a better room. We did not choose this hotel it was part of the holiday package, & I would certainly not choose to stay here again. Couple of upsides, the reception staff were friendly & the location of the hotel is good for central Sydney. Next time we visit Sydney I will look at hotels on The Rocks.

Room Tip: Upgrade to a suite if available
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom M, Manager at Metro Hotel on Pitt, responded to this review, June 11, 2014
Thank you for your review.

The rooms are the next project which is in its final stages of planning, we are forecasting to get the rooms refurbished within the next 12months, at this point we will have a brand new product to show off. All of the items within the rooms will be looked at including lighting.

Hope to see you again once the work is complete.

Kind Regards
Tom Marsic
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Additional Information about Metro Hotel on Pitt

Address: 300 Pitt Street, Sydney, New South Wales 2000, Australia (Formerly Pentura on Pitt)
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#77 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $
Hotel Class:4 star — Metro Hotel on Pitt 4*
Number of rooms: 115
Official Description (provided by the hotel):
Boutique accommodation superbly located for both the leisure and corporate traveller seeking affordable and convenient hotel accommodation in Sydney's CBD. Metro Hotel on Pitt is within easy walking distance to major tourism landmarks such as Centrepoint Tower, Sydney Opera House, Sydney Harbour Bridge, Darling Harbour, China town, Oxford Street and Hyde Park. Complimentary WIFI, security room card access, laundry and dry cleaning service are a few of the hotel services in this 115 guest room hotel. This is a smoke free hotel. ... more   less 
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Also Known As:
Metro Hotel Sydney
Metro Pitt
Metro Hotel Pitt

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