We had flown from Perth to pick up a cruise and booked 3 rooms for 1 night on 30th of November
I have to say I have stayed in many hotels and while the hotel lacked amenities like pool etc the rooms were quite good and we had no issue.
The location was also good
However, what we did have a problem with was the attitude of the staff at reception .
We had purchased these rooms and paid up front some months ago
We arrived around 3.30pm, there was 7 of us including 3 children. When checking in I was told that a deposit of $100 per room is required and I must admit I was a bit tired and objected to it.
The guy indicated it was policy and asked for a credit card.
I indicated I have no problem with that as long as the money is credited on the day we leave.
I was told no, It will be done in a few days which seems to be a standard business practice of late where people take your money as a bond then put it back when they feel like it.
I said no I was not prepared to do that so he told us we pay or go somewhere else.
In the end to diffuse what was becoming ugly, I indicated I could give cash and handed over $300
Then, when we got the receipts for each room and one had 0 on it.
My partner then bought that to his attention that $100 deposit does not equal 0 and he rolled his eyes at her and printed another receipt with the correct amount on it
What I find strange is we paid months before our stay over $700
The hotel had no bar, no restaurant so why the $100
When we checked out we rang for a taxi which did not turn up.
Thank you so much to the nice man in the black suit who arranged taxi's for us
- Official Description (provided by the hotel):
- Boutique accommodation superbly located for both the leisure and corporate traveller seeking affordable and convenient hotel accommodation in Sydney's CBD. Metro Hotel on Pitt is within easy walking distance to major tourism landmarks such as Centrepoint Tower, Sydney Opera House, Sydney Harbour Bridge, Darling Harbour, China town, Oxford Street and Hyde Park. Complimentary WIFI, security room card access, laundry and dry cleaning service are a few of the hotel services in this 115 guest room hotel. This is a smoke free hotel. ... more less
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- Also Known As:
- Metro Hotel Sydney
- Metro Pitt
- Metro Hotel Pitt