“beautiful, but the staff is what makes this property the five stars it deserves”
We have been to many hyatt hotels and all different categories most of them category 4-6, each time I say couldnt get better than this. However this park hyatt sydney so far really is truly beautiful and classy. First the location location location, this hyatt is right at the pier, when you go on your balcony its as if your room is on the water quite literally. You can sleep with the total dark shade or the sheer shade where you can still see the harbor and light, but with the slight sheer covering.
I liked the sheer shade, one of the nights a large carnival cruiser came to port, imagine awakening to a magnificent cruise liner really right in front of your balcony. This property does not have any regency club, but they do have a nightly service asking if you need anything and a butler service.
The shower and bathroom are one of the best we have ever encountered. There is also a bidet with a warm toilet seat and warm water, however no dryer like the park hyatt seoul. The rain shower was fantastic. And although I did not use the bathtub my children enjoyed the large tub before their shower. Now if I remember correctly this hotel was the only one so far that not only offers plastic laundry bags, but cloth bags and cloth shoe bags with their insignia. I called and asked if we could keep the cloth bags and they said yes. The bags are very nice and you could use them for clean clothing as well as dirty laundry, or even as packing bags or cubes. I will give some away as souvenirs to my very special friends they will love it. I had a total of five rooms so I have several bags. The complimentary items also included tea, coffee and two bottle of waters daily in the room.
However in the evening service you can always get more water or whatever you needed from their cart. The beds were nice and just right for me, the pillows just the way I like them, it conformed to your head making the pillow your own, like a built in memory, dont know what kind of material, but very comfortable. Also what I like is that this property does not put those comforters on the bed.
You know the hotels that put those comforters usually printed ones, and you know those are not washed often. And also their is no bad odor coming from the pillows, you know that stale, not dryed well smell, you sometimes get from pillows. The beds are all crisp and white white sheets and, just looks so clean. I did not mind sitting on the couch(we usually dont like fabric upholstery however this one felt clean and no odor). Their is also a large dining table with four chairs. I dont know if all the rooms have the couch and table so inquire before arriving. Now lets talk about location, from my observation this hotel was the closest you could get to the pier at circular quay. So you could walk just around the corner to get to all the tours(this is very very convenient) the hotel also has wheelchair complimentary, and very easy to wheel around the docks. I had to use the wheelchair on certain days since I tore my knee. The hop on hop off bus is just outside of the hotel about a three minute walk, and the hop on hop off water shuttle about a five to ten minute walk. Again these are very big pluses if you dont have a car. There are many eateries and also some kind of tented area like a craft fair. You can also walk to the sidney opera house around ten or fifteen minutes, but it is a very easy walk. You can stroll and look at the art. museum, musicians on the pier playing music,
and many shops. We also caught the cab to westfield mall (highly recommend) or you could walk, my son walked back, to the hotel. Again this hotel is a prime location to everything. We had breakfast downstairs with a very scenic view of the sydney harbor. I like how all the fruits were in a refrigerated section instead of out in the open, including the other perishables. Very good selection of juices, breads pasteries. And the servers are very attentive, you dont just have one or two servers
you have the whole staff catering to your dining needs. Now I want to talk about the staff, because I dont care how beautiful or luxurious a property is, if you dont have the heart and soul of a hotel then its for nothing. The heart and soul of park hyatt sydney are the many wonderful people my family and I encountered. Lets start with my first encounter over the phone from hawaii I spoke to several different people all were very friendly and informative, but I just remember some names, Sophie who always answered my questions politely and Jodi Bell who followed up on our reservations, thank you to all the phone people I did not get to meet. From our arrival Evan the bellhop who seemed to do many different things also getting certain transport reservations to answering many questions and following up on our airport connect, thank you Evan. Michelle, beautiful friendly front desk, always smiling, youre inner beauty radiates to you your personality. As well as the other front desk help sorry dont know your names. Darcy our cute butler with the piercing blue eyes, I will never forget our funny encounter as we both learned how to use youre hotel bidet(hey Darcy there is always a first time for everything), thank you for the good laugh. To Anthony the lead supervisor thank you for all your help the wonderful breakfast and the thank you note(glad you liked the whittakers from New Zealand). To Misha the very young manager, I know one day you will really rise up the ranks, you are so passionate and loyal to your job, to personally escort the engineer to help out with the temperature control in our room. I dont know of any manager that personally comes to oversee the problem, in an establishment such as yours. Also to Matteo in the restaurant
for great service. And to Charles Granville, the bellhop who delivered our food order and was also our bellhop as we were leaving, In our haste to get all the luggage and settled into the shuttle bus I forgot to give Charles his gratuity, so I called him to see if I could mail it to him, but he said that it was his pleasure to do his job that he loves so much that it was not necessary. He was more than happy that he could do his job well. And that he could make people happy wow what an invaluable employee. Thank you Charles job well done. thank you also to Rumney, tall asian guy with glasses (comes around with the night cart, and the other two asian ladies with night service) to the housekeeping staff we never get to meet, for keeping the rooms clean and well serviced you are the unsung heroes of the travel industry. And again to all the others that I did not know your names. Thank you and Aloha from hawaii.
for two rooms ask for connecting rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.