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“High tea very average” 4 of 5 stars
Review of Park Hyatt Sydney

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Park Hyatt Sydney
5.0 of 5 Hotel   |   7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Awaken at the Park
Ranked #4 of 182 hotels in Sydney
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“High tea very average”
4 of 5 stars Reviewed August 11, 2013

Very disappointed in high tea here. Service was average, sandwiches tiny and very plain. Cakes average. Expected much more from a 6 star hotel!! I would rate it 5/10 as I have been to many places for high tea in Australia and abroad to compare.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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Mililani
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 7, 2013

We have been to many hyatt hotels and all different categories most of them category 4-6, each time I say couldnt get better than this. However this park hyatt sydney so far really is truly beautiful and classy. First the location location location, this hyatt is right at the pier, when you go on your balcony its as if your room is on the water quite literally. You can sleep with the total dark shade or the sheer shade where you can still see the harbor and light, but with the slight sheer covering.
I liked the sheer shade, one of the nights a large carnival cruiser came to port, imagine awakening to a magnificent cruise liner really right in front of your balcony. This property does not have any regency club, but they do have a nightly service asking if you need anything and a butler service.
The shower and bathroom are one of the best we have ever encountered. There is also a bidet with a warm toilet seat and warm water, however no dryer like the park hyatt seoul. The rain shower was fantastic. And although I did not use the bathtub my children enjoyed the large tub before their shower. Now if I remember correctly this hotel was the only one so far that not only offers plastic laundry bags, but cloth bags and cloth shoe bags with their insignia. I called and asked if we could keep the cloth bags and they said yes. The bags are very nice and you could use them for clean clothing as well as dirty laundry, or even as packing bags or cubes. I will give some away as souvenirs to my very special friends they will love it. I had a total of five rooms so I have several bags. The complimentary items also included tea, coffee and two bottle of waters daily in the room.
However in the evening service you can always get more water or whatever you needed from their cart. The beds were nice and just right for me, the pillows just the way I like them, it conformed to your head making the pillow your own, like a built in memory, dont know what kind of material, but very comfortable. Also what I like is that this property does not put those comforters on the bed.
You know the hotels that put those comforters usually printed ones, and you know those are not washed often. And also their is no bad odor coming from the pillows, you know that stale, not dryed well smell, you sometimes get from pillows. The beds are all crisp and white white sheets and, just looks so clean. I did not mind sitting on the couch(we usually dont like fabric upholstery however this one felt clean and no odor). Their is also a large dining table with four chairs. I dont know if all the rooms have the couch and table so inquire before arriving. Now lets talk about location, from my observation this hotel was the closest you could get to the pier at circular quay. So you could walk just around the corner to get to all the tours(this is very very convenient) the hotel also has wheelchair complimentary, and very easy to wheel around the docks. I had to use the wheelchair on certain days since I tore my knee. The hop on hop off bus is just outside of the hotel about a three minute walk, and the hop on hop off water shuttle about a five to ten minute walk. Again these are very big pluses if you dont have a car. There are many eateries and also some kind of tented area like a craft fair. You can also walk to the sidney opera house around ten or fifteen minutes, but it is a very easy walk. You can stroll and look at the art. museum, musicians on the pier playing music,
and many shops. We also caught the cab to westfield mall (highly recommend) or you could walk, my son walked back, to the hotel. Again this hotel is a prime location to everything. We had breakfast downstairs with a very scenic view of the sydney harbor. I like how all the fruits were in a refrigerated section instead of out in the open, including the other perishables. Very good selection of juices, breads pasteries. And the servers are very attentive, you dont just have one or two servers
you have the whole staff catering to your dining needs. Now I want to talk about the staff, because I dont care how beautiful or luxurious a property is, if you dont have the heart and soul of a hotel then its for nothing. The heart and soul of park hyatt sydney are the many wonderful people my family and I encountered. Lets start with my first encounter over the phone from hawaii I spoke to several different people all were very friendly and informative, but I just remember some names, Sophie who always answered my questions politely and Jodi Bell who followed up on our reservations, thank you to all the phone people I did not get to meet. From our arrival Evan the bellhop who seemed to do many different things also getting certain transport reservations to answering many questions and following up on our airport connect, thank you Evan. Michelle, beautiful friendly front desk, always smiling, youre inner beauty radiates to you your personality. As well as the other front desk help sorry dont know your names. Darcy our cute butler with the piercing blue eyes, I will never forget our funny encounter as we both learned how to use youre hotel bidet(hey Darcy there is always a first time for everything), thank you for the good laugh. To Anthony the lead supervisor thank you for all your help the wonderful breakfast and the thank you note(glad you liked the whittakers from New Zealand). To Misha the very young manager, I know one day you will really rise up the ranks, you are so passionate and loyal to your job, to personally escort the engineer to help out with the temperature control in our room. I dont know of any manager that personally comes to oversee the problem, in an establishment such as yours. Also to Matteo in the restaurant

for great service. And to Charles Granville, the bellhop who delivered our food order and was also our bellhop as we were leaving, In our haste to get all the luggage and settled into the shuttle bus I forgot to give Charles his gratuity, so I called him to see if I could mail it to him, but he said that it was his pleasure to do his job that he loves so much that it was not necessary. He was more than happy that he could do his job well. And that he could make people happy wow what an invaluable employee. Thank you Charles job well done. thank you also to Rumney, tall asian guy with glasses (comes around with the night cart, and the other two asian ladies with night service) to the housekeeping staff we never get to meet, for keeping the rooms clean and well serviced you are the unsung heroes of the travel industry. And again to all the others that I did not know your names. Thank you and Aloha from hawaii.

Room Tip: for two rooms ask for connecting rooms
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
73 reviews 73 reviews
55 hotel reviews
Reviews in 32 cities Reviews in 32 cities
258 helpful votes 258 helpful votes
5 of 5 stars Reviewed August 7, 2013 via mobile

If you are coming to Sydney as a tourist you will want to stay here.in my opinion the best hotel in Sydney. It's a rather small hotel but the rooms are fantastic. I was originally staying at the shangri-la but they were a major disappointment so I decide to pay a little extra and move to the park hyatt, a totally worthwhile decision. The views are to die for, the service is personable and attentive. The location of the hotel can't be beat. I realise I'm sounding like an advertisement and I rarely give positive feedback. But well done park hyatt

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 6, 2013

This is a very nice hotel. We stayed in the Opera Suite with views directly across the harbor to the Opera House; to the other side, the bridge. The room had multiple balconies to take advantage of the view. Truly a splendid use of the hotel's footprint. The hotel staff was incredibly friendly. In particular, the front desk and concierge staff were both very friendly, efficient and knowledgeable. The staff took particular interest in our family's plans for our 4 night stay. Individuals remembered where we were going on a particular day and asked about our day when we returned to the hotel. Many hotels have quality staff, but this hotel has quality individuals who make up a quality staff. Breakfast was very good (we ate out otherwise). This is THE place to stay in Sydney.

Room Tip: The Opera Suite has incomparable views.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2013

Was only hear for 2 nights during a convention but this place was out of this world. From views across the harbour to impeccable service if money was no object this is the definitive Sydney hotel. However, if was paying myself this would not be a regular destination

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 31, 2013

Prime location. Fantastic views of Sydney Opera House and Habour Bridge. Hub of activity with people and ocean cruise liners coming and going. Easy walk to Sydney surrounds. Rooftop pool magical and great place to relax and hangout.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakow, Poland
Top Contributor
193 reviews 193 reviews
193 hotel reviews
Reviews in 138 cities Reviews in 138 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed July 31, 2013

The location of this hotel was purely fabulous! It was amazing. The Park Hyatt is very nice and very modern, as all of them are. So glad I booked this one. Everything is very clean and modern. Staff are super helpful and friendly!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Sydney

Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sydney
#1 Spa Hotel in Sydney
#2 Business Hotel in Sydney
#3 Romantic Hotel in Sydney
#4 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Sydney 5*
Official Description (provided by the hotel):
Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more   less 
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Also Known As:
Park Hyatt Sydney Hotel Sydney
Hyatt Sydney
Sydney Hyatt

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