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“Lovely hotel but a couple of let downs” 4 of 5 stars
Review of Park Hyatt Sydney

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Park Hyatt Sydney
5.0 of 5 Hotel   |   7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Awaken at the Park
Ranked #4 of 182 hotels in Sydney
Melbourne
Top Contributor
105 reviews 105 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
“Lovely hotel but a couple of let downs”
4 of 5 stars Reviewed June 30, 2013

There is no denying that this a great hotel. Location is hard to beat, but the real impressive part is the staff - very friendly, and nothing is too much trouble. A special mention to Antoine at breakfast who went out of his way to make sure we had a lovely breakfast both mornings, and even remembered what coffee my husband has. The room set up is excellent and the black out blinds are really black out!
There were a couple of disappointments - the breakfast menu is sorely lacking in gluten free options, which given the quality of the hotel is surprising. I suggest that if you are gluten free that you let the hotel know beforehand. Also - our TV didn't work, and after being told that someone would be up immediately to fix it, I called again after an hour of waiting. This was rectified after calling the second time with a sincere apology, but do have to wonder if phone service if below par compared to face to face as after finishing room service and calling to ask them to take the plates away, I had to call again after an hour of waiting for someone to collect them.
Despite this, it was a lovely stay overall but as my husband and I travel to Sydney regularly for work and with this being our first stay at the Park Hyatt, we will continue to stay at other hotels.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Park Hyatt Sydney, responded to this review, July 3, 2013
DearGuest,
,
Thank you for taking the time to write about your recent stay with us at Park Hyatt Sydney.

We were disappointed to learn of the less than satisfactory experiences you encountered as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we strive, and we will certainly share your feedback with our team so we may continue to enhance our offerings and service delivery at the hotel.

On a positive note, we were very pleased to hear you really enjoyed our breakfast service and were impressed with the service provided by our team. I will also be sure to share your kind feedback with Antoine.

Thank you once again for your valuable feedback and we hope to welcome you back to Park Hyatt Sydney soon.

Kind regards,
Andrew Mensforth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Carmel, California
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 30, 2013 via mobile

From the moment we arrived, our experience in the Park Hyatt was perfection. We have stayed at the best hotels all over the world (earlier this year at the Park Hyatt in Paris) and cannot praise the Park Hyatt Sydney's atmosphere, service, staff, house-keeping (immaculate), room service (quick and professional while delicious), rooms (modern, sleek, and technologically impressive- heated toilet seats, rain showers, remote black out screens). We were greeted by name out of the cab from the airport and warmly received at check-in by an extraordinary friendly and knowledgable front desk and concierge staff that continued to impress throughout the trip. To refute the previous review, we also stayed here on points and are gold hyatt passport members celebrating a very significant wedding anniversary. We were given a complimentary upgrade with a stunning Opera House view and the manager, Andrew, sent a bottle of champagne up before our show at the Opera House (dinners at Aria and Selah-both extraordinary) that made our first night of 3 in Sydney sensational. Move over Four Seasons, our experience at the Park Hyatt has created loyal Park Hyatt customers for life- we are planning our next world travel based on which have a Park Hyatt! Andrew and team, you are perfection. Thank you for making the first leg of our inaugural trip to Australia magical. It was first-class perfection at its finest.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 30, 2013

This was our first visit since the recent renovations.We booked an Opera House view and were entitled to an up grade at check in if there was availability . We were immediately upgraded with no prompting on our behalf to a beautiful room with a stunning view. The deluxe room was large, with a very comfy bed and a fantastic view of the opera house and harbour. The bathroom was huge with all the amenities we could want. The staff were excellent, extremely helpful no matter what our request, prompt in service, and very friendly.
Admittedly it is expensive, but definitely the best in Sydney.

Room Tip: Harbour view is spectacular
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Park Hyatt Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience at Park Hyatt Sydney and that you enjoyed the Opera Deluxe room. We will be sure to share your kind feedback with our team.

We continuously strive to exceed our guest’s expectations and appreciate you taking the time to provide such valuable feedback.

Thank you once again and we look forward to welcoming you back to Park Hyatt Sydney in the near future.

Kind regards,
Andrew Mensforth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 29, 2013

Just finished a great weekend at the Park Hyatt. Managed to get a fairly good rate for this weekend. Raining all weekend didn't allow much exploring around the hotel, but certainly the Park Hyatt can keep you entertained with the pool and gym. Breakfast in the Dining Room each morning was excellent, and the accommodation package included a bottle of veuve champagne each evening.

The highlight - the service by the staff. Lucy one of the executive butlers helped with a couple of matters, and Antonie in the Dining Room well looked after us each morning (remembered my type of coffee the second morning).

Rooms well presented and spaced, the bathroom set up with choice of shower heads (rain water or wall mounted) a very nice touch. Will definitely stay again.

Room Tip: The City room we had still allowed you access to see the opera house (if on the balcony) but otherwi...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Park Hyatt Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience at Park Hyatt Sydney despite the unfortunate weather. We will be sure to share your generous feedback with Lucy, Antoine and the rest of entire team.

As we continuously strive to exceed our guest’s expectations, we appreciate you taking the time to provide such valuable feedback.

Thank you once again and we look forward to welcoming you back to Park Hyatt Sydney in the near future.

Kind regards,
Andrew Mensforth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lidingö, Stockholms Län, Sweden
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 29, 2013

A remarkable property. Recently refurbished the rooms are gorgeous, dark woods, beautiful bathrooms and state of the art technology. Add to this the unbelievable location: watch the sun rise over the Opera House, just a short walk away as you eat a delicious breakfast. Gazer up at the Sydney Harbour Bridge right above you. It is perfectly placed for just about everything you need in Sydney and even though I was there on business, I came away feeling relaxed and cared for. It also has the best concierge I have come across anywhere in the world, a guy called Christian. Go there, enjoy. Couldn't recommend highly enough.

Room Tip: Harbour view room. We used a suite for to work in...just stupendous.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Park Hyatt Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience at Park Hyatt Sydney. We will be sure to share your generous feedback with Christian and the rest of entire team.

We continuously strive to exceed our guest’s expectations and appreciate you taking the time to provide such valuable feedback.

Thank you once again and we look forward to welcoming you back to Park Hyatt Sydney in the near future.

Kind regards,
Andrew Mensforth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 24, 2013

We stayed here on points, so needles to say we got allocated the worst room, view wise. However, it was still a great room.... and the location is the best you will find in Sydney. Great beds, great bathroom, great size and quality. It comes at a price, but hey, location location , hip, view and quality in one of the greatest cities in the world!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Park Hyatt Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience at Park Hyatt Sydney and that you enjoyed your guestroom. We will be sure to share your feedback with our entire team.

As we continuously strive to exceed our guest’s expectations, we appreciate you taking the time to provide such valuable feedback.

Thank you once again and we look forward to welcoming you back to Park Hyatt Sydney in the near future.

Kind regards,
Andrew Mensforth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 20, 2013 via mobile

I stayed in this hotel with my three young children (ages 8, 6, 3). The location is excellent and the service was impeccable. I used the concierge services quite a bit and they were very friendly and helpful in recommending restaurants and sights to see with my children.

We did eat in the Living Room once, which is their casual all day dining restaurant. The food was so-so.

This is one of the most expensive hotels in Sydney, according to my Lonely Planet guide book. It looked like most of their clientele were people on business. However, the hotel staff were very friendly and helpful and not at all snobbish toward me, a mom with 3 rather loud children. :) I appreciated that.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Park Hyatt Sydney, responded to this review, July 3, 2013
Dear Guest,

Thank you for taking the time to write about your recent stay with us.

We were pleased to hear of your positive experience at Park Hyatt Sydney with your children. We will be sure to share your feedback with our entire team.

As we continuously strive to exceed our guest’s expectations, we appreciate you taking the time to provide such valuable feedback.

Thank you once again and we look forward to welcoming you back to Park Hyatt Sydney in the near future.

Kind regards,
Andrew Mensforth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Sydney

Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sydney
#1 Spa Hotel in Sydney
#2 Business Hotel in Sydney
#3 Romantic Hotel in Sydney
#4 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Sydney 5*
Official Description (provided by the hotel):
Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more   less 
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Also Known As:
Park Hyatt Sydney Hotel Sydney
Hyatt Sydney
Sydney Hyatt

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