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“Service makes the entire experience!” 5 of 5 stars
Review of Park Hyatt Sydney

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Park Hyatt Sydney
5.0 of 5 Hotel   |   7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Awaken at the Park
Ranked #4 of 182 hotels in Sydney
New York City, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Service makes the entire experience!”
5 of 5 stars Reviewed May 7, 2013

I stayed at the Park Hyatt Sydney right after it reopened following renovations. Aside from a few hiccups, which are completely understandable due to the necessity to open the property after several date push backs, I had a wonderful stay and really, Christian was the sole reason I give this property 5 stars instead of 4.

Yes the rooms are beautiful as you can see from the photos that others have taken. Clean, modern, and bright, they've thought of everything, even a heated toilet seat! The rooms are tastefully appointed and most everything is electronic including the blackout shades. The view from my room's balcony couldn't be beat by anything else as it included a full view of the Sydney Opera House. The room is simply heavenly and the location can't be beat.

Where it stands out is definitely the service. Christian at the concierge desk was the ultimate rockstar. Christian is the most service-oriented, engaging, and helpful host one could ever ask for [and very attractive too, I might add ;-)]! He will never forget your name and will address you every time he sees you in the hotel. We had a slight mechanical problem with our rental car, and Christian insisted that he personally handle it with the rental agency over the phone, freeing our time to explore the city. This is where it gets better -- not only did he do that, he also personally drove the car to the rental car agency to exchange it! Now, I have stayed at many 5-star properties on 6 continents and NEVER would I have even thought to experience service that outrageously good. BIG thank you to Christian and the concierge team!

Also, do ask Christian for HIS favorite Thai restaurant (not the one the hotel thinks it should recommend, given the hotel clientele) off the beaten path. It was our favorite restaurant during our visit to Sydney and we wish we had found out about it sooner!

We look forward to returning to the hotel soon!

Room Tip: Get a balcony room facing the Opera House.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Mumbai
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 7, 2013

The Park Hyatt is superbly located with one side (the entrance) in the Rocks - the historical and arty part of Sydney and the other facing Sydney Harbour. Great rooms, laid out so you have a lovely view from the balconies of the Harbour and even the Opera House. A round table serves as desk and dining table, a king size bed etc. Huge bathrooms with a separate toilet, separate shower and tub area etc. The concierge is pretty good and I would definitely recommend you leverage his expertise for food reccos. He also got me onto the Bridge Climb at very short notice which was my best Sydney experience. I was disappointed with a room service snafu wrt breakfast which was delayed 90 minutes while they messed up my order twice but the rest of the time it was good. The duty manager did apologise in writing but yes that was disappointing.

Room Tip: Ask for a Harbour view preferably of the Opera House.
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 6, 2013

I have stayed at so many Hyatt properties these days for business and private travel they sometimes blend in..This one is a stand out property as expected, post full refurb overall it's a good job..down side are someone never thought to 'seal' the marble tables in the rooms or restaurants and so they look knocked about already...and the light switches can be a bit of a challenge at times...
The high points have to be the front desk team and concierge (Christian) nothing was ever a problem, reservation at Quay-done! Opera-tickets done! Water taxi - done!, could not have asked for better service, pool side was the same, breakfast staff, the whole lot where fine...so much we have booked for a second week on our next trip to Sydney and stayed in a bridge view suite...
Size of the bedrooms were suitable and toileteries suitable, all in keeping with the cost of the stay. Gym was well maintained and adequate, though free weights went to 10kg then jumped to 25kg???
Down side for the rooftop suite was it had only one toilet which was rather small by comparison to everything else and was off when hosting meetings/guests in my suite...design flaw...
Cost of the stay was inline with expectation for this well located property...

** do keep in mind when catching a taxi you have to travel through CBD traffic most of the time which can delay things...

Room Tip: Bridge View gives you a different slant on things, Harbour view is the best though...some without su...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
72 reviews 72 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed one night for our 20th Wedding Anniversary in May 2013. As it was a very special occasion we decided to treat ourselves and stay here. Let me say straight away this is an expensive hotel. I have stayed in many 'benchmark' hotels around the world incl. The Waldorf Astoria New York and the Ritz Carlton San Francisco, and they are 'value' in comparison. First the disappointment. We got a very good rate via a corporate connection, still $450.00, but when we were given our Harbour view room (see picture) I was very disappointed, firstly because you could only see the harbour from the very end of our balcony (a lot more tree than water) and not anywhere in the room, and secondly because as the hotel was almost empty (mid week, we didn't see a sole in the hallway) they choose to give us the worst room, that could still be considered 'harbour view'. It was right down the end and honestly a full 5 min walk from the lifts. This type of 'penny pinching' does not warm me to stay again, or recommend them. Now the good, and there is a lot of it. The room is modern and I suspect recently renovated. The decor is 'clean lined' and a nice mixture of dark wood, white and natural tones. The bathroom was excellent, although the 'wet room' shower and bath does not lend itself to having a bath and shower at the same time. A separate 'multi-function' toilet was interesting to say the least (heated seat, bidet etc) and basin was nice private space. The room had ample wardrobe space and upscale coffee and mini bar options, bath robes and a generous king size bed. The TV was fine, but oddly located quite low for viewing in bed. Overall a 5 star room. good service ...but disappointing 'punishment' for getting a cheaper rate.

Room Tip: If you want a harbour view you will have to pay full price ... no generosity here.
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2013

We stayed here on our honeymoon, and the staff bent over backwards to make our experience special, celebratory and romantic, from the welcome champagne tea to the postcard-worthy view of the opera house from our room. Despite being a relatively large city property, the staff was as friendly, attentive, and gracious as though we had been the only guests. Definitely the place to stay in Sydney!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

The new refurbishment is so beautiful. Rooms looking on to the Opera House with wonderful glass balconies, and Japan style bathrooms. The bar was lovely to sit with a glass of wine and watch this beautiful city. Our romantic getaway was more than I could have anticipated.

Room Tip: Breakfast was the only thing not up to scratch. The food was cold and dishes piled up.Waiter staff w...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 4, 2013

It's a great location and the rooms are spacious, well appointed and very comfortable. The service is what sets this hotel apart. The staff are quite simply superb. They bend over backwards to ensure your stay is perfect. They really are the benchmark against which all my future hotel stays will be compared. Magnificent.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Park Hyatt Sydney

Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sydney
#1 Family Hotel in Sydney
#2 Business Hotel in Sydney
#3 Romantic Hotel in Sydney
#4 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Sydney 5*
Official Description (provided by the hotel):
Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more   less 
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Also Known As:
Park Hyatt Sydney Hotel Sydney
Hyatt Sydney
Sydney Hyatt

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