Spent3 nights there and had numerous problems upon checkin. Even with these problems, it was how the staffs and managers (Leon and Michael) dealt with the situation which made us felt we could move on from the problem.
It's obvious the staffs have had extensive customer service training as it shows (except by a particular manager (T) and staffs working in Living room).
Overall, we were exceptionally impress with most of the service and the room given.
I would recommend you try their Dining room restaurant As we loved it so much we went twice!
TIP - ask for higher floor! However the insulation is so good even on a Fri/Sat night the noise can't be heard :) avoid ground floor as there's no privacy from the public.
If you encounter a manager (starts with T), don't expect anything to happen. You need to work on tracking him down as he's good at avoiding people). Ask for Michael or Leon and you'll see results :)
Concierge teams were ok. Christian was fantastic!! Nothing is too much for him.
House keeping was very good and professional. Our room was always cleaned and prep very well :)
Swimming pool was small but has amazing view.
- Official Description (provided by the hotel):
- Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more less
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- Also Known As:
- Park Hyatt Sydney Hotel Sydney
- Hyatt Sydney
- Sydney Hyatt