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“Some minuses, but certainly up there due to Spa!” 4 of 5 stars
Review of Park Hyatt Sydney

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Park Hyatt Sydney
5.0 of 5 Hotel   |   7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Awaken at the Park
Ranked #4 of 182 hotels in Sydney
Canberra, Australia
Top Contributor
66 reviews 66 reviews
55 hotel reviews
Reviews in 27 cities Reviews in 27 cities
211 helpful votes 211 helpful votes
“Some minuses, but certainly up there due to Spa!”
4 of 5 stars Reviewed December 29, 2012

I stayed in Room 221 (City Harbour King) on 20 Dec 2012.

Unfortunately my stay had a woeful start - the driver of the Park Hyatt limo service I booked from the airport couldn't even be bothered to meet me inside the airport like every other chauffeured service I've used, and neither did he ring me to inform me where he was, leaving me to search high and lo across T2 to find him (he was loitering outside the terminal, at the opposite end from where I exited the security area - clearly because he couldn't be bothered to park the vehicle). After juggling my bags for 15 minutes trying to find him, I was not impressed - not helped by the fact that no apology was offered for the considerable lapse in service). At $110 each way, higher than a non-affiliated chauffeur service for airport transfer, you'd expect better.

Reception was friendly, but was disappointed that my poor experience with limo - that I passed on - received no further comment or apology.

Room itself was clean, and attractive, but perhaps a little spartan for this price level. Small LCD too. View was water was nice (and I liked balcony too) but not a lot to see as view obscured by big cruise ship. I was glad there was a electric sheer blind, as you are very much on display to public walking past otherwise.

Bathroom had rainfall shower (pressure fairly weak), mountable shower head (pressure good), and small bath (didn't use). Toiletries nice, and spare toothbrushes etc on hand.

Toto Japanese Washlet toilet in WC, bit of a novelty but a nice extra.

Good closet space, and decent shoeshine service too (In my experience the better the shoeshine service, the better the grade of hotel - just one of the quick rule of thumb tests I have found). Shame laundry options are a little dated (express service that takes 1/2 day, not exactly express).

Bed too firm (guessing catering for overseas Asian guests, where extra firm beds are the norm), but pillows nice and soft.

Had room service breakfast, quality was good and reasonably timely.

The stand-out, however, was the exceptional Lauren and Courtney of the Park Hyatt Day Spa. Lauren made me feel like a VIP, and Courtney's skill had all the tension, stress and disappointment of my limo experience just melt away. Ranks as one of the best spa treatments I've had.

Check-out was fine, and thankfully no problems with my limo ride back to the airport.

At this end of the market, it's all about service (especially since happy guests tend to spend freely on hotel services). Park Hyatt Sydney needs some service polish in some areas, but when it gets it right, it'll be one of Sydney's best hotels.

Because of the outstanding Lauren and Courtney at the Spa, I'll be back soon.

Room Tip: If you want a "wow" view, best not to choose a city side room.
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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Milano
Top Contributor
119 reviews 119 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

The location takes your breath away, as you wake up in The Harbor and overlooking Opera House. The facility, after renovation is what you can expect from a Park Hyatt, service is outstanding. A "must stay" place when I am in town.

Stayed December 2012, traveled with family
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 25, 2012

As Sydneysiders we have dined and had drinks at this stunningly located hotel before, but never stayed. Used Gold Passport points to stay for 2 nights over Christmas. Having had a facelift recently the hotel is incredibly stylish and has great attention to detail in the rooms. All the staff we dealt with were attentive, courteous and very professional. Clearly a great hotel of the world!
Our only disappointment is that our room (127) was directly above the harbourside entrance to the hotel and an area where people stood outside to smoke - the hotel management have put an ashtray on the wall so people are obviously allowed to stand there to smoke! When they did, their smoke wafted directly into our room whenever we had the door open or were sitting on the balcony. Very unpleasant! A great pity as it detracted from what is a great hotel!

Room Tip: Avoid rooms directly above the harbourside entrance due to noise and smoke!
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 19, 2012

We stayed a week at Park Hyatt and the trip was too short. It was everything that we read about and more.

Firstly, the hotel's waterfront location was unbeatable as it was located beside the harbor bridge and guests could enjoy a fab view of the Opera House. It was within walking distance to key attractions (go for the Harbour bridge climb or hop onto one of the ferries/water taxis nearby or stroll towards the opera house within 10-15 mins).

Easy access to eateries nearby: We were able to stroll to the Rocks for breakfast and explore the weekend market easily. Lots of eateries nearby (for example, the much talked about The Quay was 5 mins stroll away).

Next, I was impressed by the patience and efficiency of the concierge team during our entire stay there - special mention to Christian Eder and Charles. Prior to our trip, they not only sent over a detailed concierge guide (40 pages) but were very helpful/meticulous with restaurant recommendations and bookings as I had lots of questions (from the tourist attractions to the dining options).

Check-in and check out were very smooth sailing, with the professional service staff being very accommodating with our requests. We were jet lagged and quite exhausted, so we were very appreciative of the early check-in and late check-out.

Overall, there was a consistent and high service quality that we have encountered during our stay from the concierge, registration desk to the bell boys, room service and the bar staff.

Finally, the decor of the hotel and the room itself. Overall decor was modern and exuded a cosy air. The room was a decent size with a good view. Appreciated the clean and brightly lit bathroom, complete with a bath tub, separate stall for rain shower as well as his/her sink.

With the limited number of rooms in this hotel, (compared to the Shangri-la, Intercontinental), it felt almost like a secret hideaway with the best views in Sydney.

If we ever visit Sydney, would definitely go back there again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 15, 2012

This is a seriously impressive hotel in every possible way. The rooms are expensive, but the product is as good as it gets. There is arguably no better location in the world; the rooms are modern, stylish and sizeable. The service is impeccable. All in all, if you are going to pay $900 for a hotel, I can only justify it at the Park Hyatt Sydney. I agree re the need to include Wifi in the room rate.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 12, 2012

We stayed at the Park Hyatt Sydney twice on our our three week honeymoon throughout Australia, Fiji and New Zealand. It was the perfect hotel to bookend our trip.
The rooms are modern, large and comfortable. The private balcony overlooking the Sydney Harbor was the perfect spot to have drinks in the evening and tea in the morning. And although your close to the harbor, the rooms are extremely quiet (and dark at night with blackout shades). The beds are large and comfortable and the bathrooms have big tubs, spacious showers and nice products.
We had breakfast at the hotel each morning, and although it's not cheap, the buffet was expansive and the a la carte dishes were well made.
Service was top-notch, and our only issue was 1) the fire alarm going off twice on our first trip and 2) having to change rooms on our second stop due to air conditioning issues. But these are both problems any hotel could have, and they were handled swiftly and with grace so I don't fault the Park Hyatt a bit.
Would definitely love to stay here again on our next trip.

My only two complaints: 1) The hot tub was luke warm at best. 2) Do you really have to charge for wifi? It seems like such a nickel and dime thing to do in such a luxurious, expensive spot.

Room Tip: Spring for the Opera house view. So beautiful at night.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 11, 2012

Excellent staff, spacious & beautiful rooms. Dinner in the dining room with staff who have the best product knowledge of wine & food dishes, most impressed. And to top it off while enjoying fhis a huge cruise liner sailed out of Sydney Harbour right before our eyes at 8pm which was magic to watch.

Room Tip: I had side opera house view & cruise liner berth view
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Sydney

Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sydney
#1 Family Hotel in Sydney
#2 Business Hotel in Sydney
#3 Luxury Hotel in Sydney
#3 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Sydney 5*
Official Description (provided by the hotel):
Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more   less 
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Also Known As:
Park Hyatt Sydney Hotel Sydney
Hyatt Sydney
Sydney Hyatt

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