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Park Hyatt Sydney: Traveler Reviews

5.0 of 5
7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Hotel amenities
Park Hyatt Sydney
Ranked #3 of 189 hotels in Sydney
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558 reviews from our community

Traveler rating
    417
    88
    26
    16
    11
See reviews for
Families
67
 
Couples
287
 
Solo
30
 
Business
70
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Melbourne
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“All Class”
5 of 5 stars Reviewed November 12, 2012

Stayed for two nights in September, before heading overseas, so sorry for late review. This hotel deserves star-status as even with the recent renovations which are classy, it's staff and location are just brilliant. A great stay, highlighted by excellent service, especially by the Concierge Team of Patrick, Christian and Rebecca (?), who organised so many things for us especially the helicopter ride at short notice. The staff all had such a natural courtesy, which is a rare quality nowadays. On arriving, we were upgraded ( without asking ) to a large Opera House view room with two balconies....view was magic. Our breakfast each morning was brilliant and other in-house services of Spa and massages were a perfect way to relax. Thanks for a great stay and looking forward to returning on my next visit to Sydney.

Room Tip: Go for Opera House Views !
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peter S about Park Hyatt Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aussie in London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Overpriced and underwhelming...”
3 of 5 stars Reviewed November 11, 2012

We stayed at the hotel in November 2012 for one night, to celebrate our anniversary. Whilst we had an enjoyable stay, we were left very underwhelmed by the experience, in light of the expensive rates charged to stay there. This is undoubtedly the most expensive hotel in Sydney, effectively charging 6-star rates, and for this price the experience should be faultless. Our main gripes were:
- We chose an Opera King room because we wanted a view of the Opera House. Unfortunately you could only see the Opera House when standing out on the balcony, not from the general room itself which we felt was a bit misleading. (The image of this room on the website also gives you the impression that you will see this view from the bedroom).
- I don't believe you should have to pay extra (about $30) for wifi access when you are paying such expensive room rates
- The hotel generally felt understaffed; attention to detail lacked on several occasions, as an example we had room service for dinner and it took an hour for our plates to be cleared; after 2 phone calls and at 10pm we ended up leaving the plates in the hallway ourselves so we could go to bed
- The breakfast buffet seems very small and limited in what it offers you, and is not at all on par with a 5-star hotel breakfast that one might expect.

Overall, a pleasant enough but very expensive night away.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rosemonkey about Park Hyatt Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, AUS
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Amazing stay! Amazing view!”
5 of 5 stars Reviewed November 11, 2012

I'm usually a 3-star accommodation kind of guy. But recently I travelled with a friend, and he booked us in at the Park Hyatt in Sydney. I have to say, it's an experience that I think everyone should do at least once!

It was my first time in a 5-star accommodation, so you would naturally expect that I would think it amazing. I have since stayed in others, and have to say that this one still shines. (Of course the opera house view out my window definitely helps!)

I work in hospitality, and am quite critical of service. While I mostly work in cafes and restaurants, I have in my years worked in 3, 4 and 5-star hotels, and no matter what the venue, it always comes down to the staff. During this stay (and in both other Hyatt's I have since stayed in), I found the staff exceptional. 
To name a few: Christian, Patrick & Rebecca were great at concierge, and Alex, the night manager, was also very helpful.

If you can afford it, or even if you can almost afford it, I highly recommend a stay here.
If you can't afford it, make a few sacrifices, work a little harder, and then treat yourself. You won't regret it!

Stayed August 2012, traveled with friends
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Ask Tonimo57 about Park Hyatt Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
“Faultless! Highly Recommended!”
5 of 5 stars Reviewed November 9, 2012

This is the best hotel I have visited in Australia. Incredible views,
exceptional service from staff, unbelievable location. Stayed in a
wonderfully spacious room which had incredible views of the Opera
House and two balconies - on Saturday nights there are fireworks
beside the Opera House. Rooms very modern, clean, spacious,
with everything you could require. Very impressive and worth the
cost for the experience.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AS_333 about Park Hyatt Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, PA
Top Contributor
58 reviews 58 reviews
56 hotel reviews
Reviews in 46 cities Reviews in 46 cities
43 helpful votes 43 helpful votes
“Doesn't get much nicer than this- for business or tourists”
5 of 5 stars Reviewed November 8, 2012

Perhaps the best service and staff of any hotel I have been to:

Pros:
Amazing location. Many of the rooms have the best view in Sydney.
Extremely courteous staff
Rooftop pool
Very large rooms, with tons of features (SmartToilets, lighting, great bathrooms, large bed).
Heated pool, cabana seating.

Cons:
Some rooms long walk from stairs/elevator
No rooftop observation area. The Sydney suite gets the view, not the pool area.

Overall, this was an amazing hotel.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jcb193 about Park Hyatt Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Park Hyatt Sydney

Also Known As:
Park Hyatt Sydney Hotel Sydney
Park Hyatt Sydney Hotel
Hyatt Sydney
Sydney Hyatt
Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Sydney
#2 Luxury Hotels in Sydney
#2 Business Hotels in Sydney
#3 Romantic Hotels in Sydney
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more   less 
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Park Hyatt Sydney
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