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“Great Hotel, but it depends what you want” 5 of 5 stars
Review of Park Hyatt Sydney

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Park Hyatt Sydney
5.0 of 5 Hotel   |   7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia   |  
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Awaken at the Park
Ranked #3 of 184 Hotels in Sydney
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Great Hotel, but it depends what you want”
5 of 5 stars Reviewed August 30, 2012

I stayed at Park Hyatt Sydney for 5 nights in August 2012 and here are my thoughts.

The hotel just underwent a complete renovation I think 6 months ago, so everything looks very new. The style is quite modern. The hotel lobby area is actually surprisingly small. It's not the very grand feel you would get when you walk into a hotel lobby. In fact, I had a little trouble finding the hotel because there wasn't a big hotel sign. Therefore, the initial impression didn't blow me away.

Service however, was top notch. Very warm, friendly and accommodating. I can't complain about the service even if I wanted to. All staff was super friendly, especially the concierge. One guy from the concierge in fact was practically so helpful that he was begging to let him help us! Extra helpful staff although I planned most of the trip myself so I can't say how knowledgeable they are etc.

Most reviewers say that the location is "great", but they don't specify what "great" means. It's all relative. If you're looking for a location that has great views of the harbor bridge and of the opera house, that this is THE best hotel to get those views.

However, if you prefer a location in the middle of the city along George Street, then this may not be your best choice. Places like Hilton or Four Seasons are slightly closer to where the action is. In fact, the Park Hyatt/Circular Quay area is a little quiet at night.

Room: The room is actually not the best I've seen. The view is one of the best, but the room didn't blow me away. The size isn't that big (no bigger than a normal 5 star hotel) but there is a balcony. I stayed in the Opera King room just in case you're wondering.

Overall, a very nice hotel with a fantastic view. If you don't mind the location, and also the price, this is the place for you. There are probably better value for money 5 star hotels, but if you have a little extra cash to splurge, this would be a great hotel. If not, you're not missing out that much.

Stayed August 2012, traveled as a couple
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980 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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Singapore
Top Contributor
73 reviews 73 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 30, 2012

The Hotel is located is a fantastic location with view of Sydney Opera House. Easy access to restaurants and ferry terminal at Circular Quay. The service staff were always full of smile and addressing you by your name. The hotel is child friendly. They serve the same breakfast at the restaurant each Morning and after 4 or 5 days you may want to venture.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 27, 2012

One of the best hotels I've ever stayed in. The Opera House-view room was beautiful, and extremely comfortable, but it's the service that really makes this hotel stand out. The concierge staff could not have been more helpful, or more generous. They assisted with meal bookings, recommended places to go, and sent up complimentary glasses of Veuve Cliquot virtually every evening! Sometimes with a bowl of strawberries, sometimes with a fruit and cheese plate. It felt like the staff anticipated our needs, even before we knew what our needs were!

The location is The Rocks is unbeatable - I can't recommend this hotel more. I stayed twice during my trip to Australia, and both times my room was upgraded so the view was extraordinary. I used Hyatt points for both stays, and although I know the hotel is expensive, it's certainly worth it!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2012 via mobile

Best views, best service, best location. Catered to every need of our family. Overlooking opera house, harbour bridge and circular quay. The heart of Sydney...must stay here. Very family friendly plus breakfast 24 hours.






  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 24, 2012

View and location amazing...

I thought I would treat myself to some spa treatments whilst I stayed there, but after the very poor 'deluxe' manicure I received I decided not to book further treatments. Retraining required!

Stayed in better Hyatts!

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
Top Contributor
100 reviews 100 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed August 21, 2012

We had lunch on Saturday in the dining room at the Park Hyatt to celebrate my birthday.
We started at 12:30 and did not finish until 4 ish after a full three course meal and wines. So we had a long time to observe the restaurant and make an assessment for the lunch time.
We did not experience any of the poor service of other reviewers. They remembered it was a special celebration and all the staff acknowledged the occasion. Several other guests were celebrating birthdays and they were equally recognised.
Food was very good and you can get a $AU69 three course meal with a glass of wine. The wine selection was very good. The menu was small but adequate for most tastes. The service was attentive without being too over the top. All the extras were provided efficiently eg water glasses refilled, more bread etc. The portions are not huge so this is a place for a more upmarket lunch.
The view is to die for and on a lovely sunny day like we had, it is a special place to eat. Not to rush but sit over a great Aussie wine and watch the passing parade and the view. One advantage is worth noting is that you do not get the big cruise ships obscuring the view like many of the Over Sea Passenger Terminal restaurants.
Book a window table to make the most of the view.

Room Tip: Book a table near the window to make the most of the view
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Odawara, Japan
Top Contributor
137 reviews 137 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed August 21, 2012

The Park Hyatt is luxurious throughout and a very pleasant place to stay. Check-in was extremely polite and professional. The location is exceptional, particularly in rooms with views of the Harbour Bridge and Opera House, although even the "basic" rooms looking back on the Rocks are very pleasant.

Rooms are very large, tastefully appointed and the nice touches such as iPod dock Bose hi-fi are great. The complementary fruit service was fantastic, not just for the fruit itself but also for the very polite lady who delivered it!

Rooftop pool area has a great view, as expected. We were disappointed there though that the pools are quite small, and were taken over by a handful of noisy kids who were splashing and dominating use of the facilities without supervision by either parents or staff. There's also no food or beverage service there, and no sign of clean towels to dry off with either.

Coming back from the rooftop pool, we also encountered one extremely rude self-appointed "VIP" guest on this floor travelling with a hotel staff member who was somehow putting up with his rudeness as he made his way noisily to the private wing.

I'm hoping the rude guest and noisy kids were just exceptions and bad luck. Apart from that, this was a perfect stay. While I didn't dine in-house on this stay, I've previously enjoyed the food and beverage service here too.

There's no doubt the Park Hyatt is very expensive but it's still arguably good value given the service levels and exceptional views. Save up for a special occasion!

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Park Hyatt Sydney

Address: 7 Hickson Road | The Rocks, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sydney
#1 Spa Hotel in Sydney
#2 Luxury Hotel in Sydney
#2 Business Hotel in Sydney
#3 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Sydney 5*
Number of rooms: 155
Official Description (provided by the hotel):
Emerging from a dramatic transformation, the newly redesigned Park Hyatt Sydney offers an intimate, residential-style hotel with architecture, design and art reflecting the Australian landscape.With a coveted harbourfront location between the famous Opera House and Harbour Bridge, spacious rooms feature contemporary interiors, modern bathrooms with dual vanity, wet area, rainshower and deep bathtub, and floor to ceiling glass doors that open to private balconies. A dedicated team of butlers provide personalised service for all guest rooms & suites. The hotel’s restaurants and bar, private dining rooms, day spa and recreational facilities have also been enhanced to reinforce Park Hyatt Sydney’s position as one of Australia’s premier hotels. ... more   less 
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Also Known As:
Park Hyatt Sydney Hotel Sydney
Hyatt Sydney
Sydney Hyatt

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