At the check in a young employee told us that we "cannot use the debit card " and he needs us to provide him a credit card. It was the first time ever when I've heard such a thing . When I told him that I don't have a credit card an try to explain that this never happened to us before he told me "TO SHUT UP " and listen to what he had to say. In the end we've learned that we can use our debit card but the deposit will be returned in cash.
Another thing was that with 2 kids we've been given a room on a smoking floor , without being asked if we are smokers or it will be bothering for any of us. This matter was solved the next day by the deputy manager who was very polite and helpfull and offered us another room on a non smoking floor and with a better view - Many thanks again ! In the first room we found 2 jumpy ,pretty big, happy spiders in one of the beds.
In one of the days the house keeping forgot to leave soaps but after calling the Reception someone came with them in less than 5 minutes.
The breakfast was good and assorted.
My kids loved the blue light in the pool in the evening.
For those traveling by train - there is an underground tunnel which links the hotel with the train station.
- Official Description (provided by the hotel):
- Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Sydney Hotel Sydney
- Accor Sydney