Our stay at mercure Sydney was a mixed bag we checked in at 11.45 pm for one night the gentleman at the front counter was less then welcoming we are accor club members and we still could t get a smile out of him .Our room was acceptable clean and tidy bed was more of a double rather then a queen as expected .The hotel has small pillow menu we asked for two contour pillows but were given to lumps covered in a pillow case which we were told were contour pillows .We then decided to make a cup of tea but only had one tea bag we rang down for some more but after 15 minutes they had not arrived .We decided to cut our losses and go to bed 5 minutes later we heard a knock on the door our tea bags arrived .We were then awoken at 7.30 am by a faint knocking next second we could here the door being unlocked a housekeeper had decided to enter our room 10 minutes later another housekeeper knocked as well . We decided to head to the restaurant for breakfast with not to much hope then having the standard hotel buffet breakfast .But to our surprise the standard and quality of food was exceptional and the staff were very friendly and offered great service . On checking out I noticed a sign in the lift advertised you could get train timetables from the concierge but when I inquired I was greeted with a blank expression sorry we don t have train timetables .So in general the breakfast and restaurant staff excellent the general hotel staff disappointed me
- Official Description (provided by the hotel):
- Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Sydney Hotel Sydney
- Accor Sydney