Excellent location and the rooms are large and comfortable. Westfield mall is next door, supermarket and train station are both within 2 blocks.
The beds have wheels that very easily move with just a lightly touch (not a big issue, but irritating). The furnishings are pleasant but overall the room's decor has a rather plain look. The HVAC seems to have a mind of its own and will continue to work only if you remove and re-insert your room key in the holder every 6 hours or so you.
Staff was mixed. Housekeeping was great, but the front desk just couldn't understand how to take care of our reservation and this continued to be a problem throughout our stay (needed new keys, fielded calls from front desk later, etc). The concierge is on the ground level (looks like a bellman station) and was only moderately knowledgeable.
You need to take two elevators to get to your room (lobby is on 8th floor). The pool and gym on the roof are nice and they are next to the spa (which I didn't use). Swissotel loyalty program members get free Internet which is a great deal!
- Official Description (provided by the hotel):
- Swissotel Sydney enjoys prime location in the heart of the city centre, appealing to discerning business and leisure travellers. The deluxe 5 star hotel features 359 luxurious rooms and suites, exclusive Executive Lounge, two stylish food and beverage outlets, extensive conference and banquet facilities, and relaxing recreational and fitness facilities. ... more less
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- Also Known As:
- Swissotel Sydney Hotel Sydney
- Swissotel Hotel Sydney
- Sydney Swissotel Hotel