We booked into this 5 star hotel expecting big things, but were very disappointed. You arrive to a very small entry where the valet parkers operate from and then ascend to the 8th floor to reception. We checked in around 10pm having paid in advance and were surprised to find just one staff member serving and his dress standard would have looked at home in a 2 star hotel. Then to our 'Classic Room' - so small that the provided arm chair for the desk had to be constantly moved to open doors or get into bed. The second armchair and footstool were almost unusable except to put clothes on given it was jammed between the desk and the bed. The bed was excellent but we had to arrange our own wake up alarm as the room had no radio or alarm.
The bath room was huge, but the shower screen leaked badly and almost caused an accident when I walked onto the 'marble' floor and slid in a large puddle of water. The towels were small but in good condition and luckily there were two pool towels so that we could mop up the water.
I accidentally pressed the do not disturb sign on our first morning and as a result when we got back to the hotel around 7pm the room had not been touched. I rang room service to at least get fresh towels and when we returned after dinner the bed was still unmade, the towels had been delivered and the pile of wet towels still was sitting on the bathroom floor. No new floor towel, so once again we used spare towels on the floor the next morning.
We did not eat in as the prices were expensive, although we did have two coffees at the bar - $12. Luckily the hotel is in a great location so we were able to find cafes, coffee shops and restaurants within easy walking distance. The valet parking worked well, but again was very expensive.
- Also Known As:
- Swissotel Sydney Hotel
- Swissotel Sydney Hotel Sydney
- Swissotel Hotel Sydney
- Sydney Swissotel Hotel
- Official Description (provided by the hotel):
- Swissotel Sydney enjoys prime location in the heart of the city centre, appealing to discerning business and leisure travellers. The deluxe 5-star hotel features 359 luxurious rooms and suites, a new exclusive Executive Lounge, two newly renovated stylish food and beverage outlets, extensive renovated conference and banquet facilities, and relaxing recreational and fitness facilities. ... more less
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