We booked a Club room and being seasoned travellers in Asia, were expecting something extra at the Club floor.
Room was very spacious but lifeless; i.e. just bare minimum furniture required for the rooms without extra touches to make one feel really welcome in a hotel. Even the curtain was those plain white rolled-up blinds, very office environment. There were not enough electric sockets to charge the 2 phones, 1 tablet at the same time. Guest has to bend down the writing desk and pull the wire up to do the charging, or charge it on the floor meant for vacum cleaner outside the bathroom (alternative is to use the socket meant for coffee/tea making facility).
Club floor guests can choose to have breakfast either at the 8th floor with other or at the 9th floor Club, which also opens till late with free flows of drinks and canapes at 5-7.30pm. It will be less crowded at the Club floor but guests are required to make their own coffee from the machine, there was no staff offering the service. We ended up having breakfast at 8th floor on the last few days of our 5 days stay, simply the latte & cuppoccino tasted better and there were more choices at 8th Floor.
The hotel encourages guests to share their experience in Tripadvisor, which shows they care about guests' experience and worthy of their effort. Club floor guests were supplied with daily chocolates / biscuits during turn-down service.
Staff are generally very friendly and free wifi is a big plus for Club guests. I can't fault the location, it is really central with everything nearby. However, given another chance, I would try other hotels with similar price range (we were offered similar corporate-priced room at Intercontinental; albeit without the Club/executive floor advantage).