I admit to being a bit skeptical when I made the booking but what a surprise. Entered the lobby and was directed towards the lifts to take me to the eighth floor to reception. I started to wonder what I was in for. The staff at reception were very friendly and helpful. Went to the room and whilst I had one of the smaller rooms it was more than adequate for my need and even a nice deep roomy bath to soak in and a separate shower. The bed was one of the most comfortable and the pillows were just right too without having to pummel and squash them into a suitable shape. Even the air conditioning was quiet and not blowing air directly onto you which is the case in a lot of hotels. The shower was good, strong and adjustable with a good shower size bar of soap, not just the normal hand basin size. Leaving the room during the day the housemaid asked if everything was OK, which it was, never had that before. Hey this place has all you need and is located right in the centre of the city. Other hotels could learn a lot from this place. Hope they don't though as I want the same staff and service next time I come to Sydney and stay here without a doubt.