My husband booked a 5 night stay for my 50th birthday treat at $350/night. Turned up at the hotel to find the lobby area unusable because of renovations. The smell of oil based paint was overwhelming. Then told our room had been given to someone else. Next, the new room was right next to the lift which meant that it too was stinking of oil based paint fumes. Next we were told our original room was available. All of this took about an hour to sort out. The restaurant was unavailable so we had to eat out - not so much of a problem except no mention of these renovations were made when my husband made the booking or we would have stayed elsewhere. Checked out after one night however the check out staff didn't check us out properly and to our very great surprise the hotel charged our credit card $1900 twice as well as $350 for the one night stayed. We had to go back to the hotel to sort it out. The staff were no more than grudgingly helpful. I can only assume the paint fumes had affected their brains. This WAS one of favourite hotels in Sydney - NEVER AGAIN.
- Official Description (provided by the hotel):
- Swissotel Sydney enjoys prime location in the heart of the city centre, appealing to discerning business and leisure travellers. The deluxe 5 star hotel features 359 luxurious rooms and suites, exclusive Executive Lounge, two stylish food and beverage outlets, extensive conference and banquet facilities, and relaxing recreational and fitness facilities. ... more less
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- Also Known As:
- Swissotel Sydney Hotel Sydney
- Swissotel Hotel Sydney
- Sydney Swissotel Hotel