I would like to congratulate your team & also to thank them. I have been staying, quite regularly, at Media Grand Sydney & have found the experience very pleasurable & professional. I have always felt safe, comfortable & respected. The reason I am compelled to right to you is in recognition of your staff. I have found them to be warm, welcoming & more importantly sincere. I have stayed at other hotels in the city & while I have no complaints I have felt a very false curtsey, which is distant & sometimes overdone. Being away from home for lengthy periods I guess someone actually human is nice. I would like to specifically mention Andy from reception & the young lady with the beautiful smile & round face who I meet sometimes cleaning the lift or at the pool (sorry I don’t know her name). The facility is very adequate but the staff are awesome. I look forward to my next stay in sydney, Lyn
View from rooms with semicircular windows is awesome
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Lyn J,
Report response as inappropriate
Thank you so much for your very nice feedback. We are all very happy that your visit to Sydney was such a great experience.I'm also very pleased that you have acknowledged our team member in this way. I will make sure that our entire team will get to celebrate Andy's and Tanjina's success in style. We are very proud and happy for them. I will personally share your comments with all departments. Feedback like yours makes us very proud.
We will be very happy to welcome you at the hotel again and will endeavour to ensure that your next visit will be as enjoyable as the one that you have described above.
I wanted to assure you that any feedback is of the highest value to us, so if you would like to discuss any part of your stay in more detail, please do not hesitate to contact me directly at the hotel.
Medina Grand Sydney
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.