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“Great Base on Darling Harbour” 4 of 5 stars
Review of Adina Apartment Hotel Sydney, Harbourside

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Adina Apartment Hotel Sydney, Harbourside
4.5 of 5 Hotel   |   55 Shelley St | King Street Wharf, Sydney, New South Wales 2000, Australia (Formerly Medina Grand Harbourside)   |  
Hotel amenities
Ranked #19 of 182 hotels in Sydney
West Yorks, UK
Top Contributor
59 reviews 59 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
“Great Base on Darling Harbour”
4 of 5 stars Reviewed January 10, 2013

We stayed here 30th Nov - 6th Dec. Location is terrific - right on Darling Harbour next to plenty of bars & restaurants and all the entertainment of Darling Harbour. Its right next to Sydney Aquarium . Wynyard Station is four blocks away with direct access to the airport. Sydney Ferries terminal is a short stroll away and there is a new harbourside walkway that takes you to Circular Quay & the Bridge - a great morning run ! We had an apartment & self catered. It was spacious & well equipped with a balcony & harbour views. However you won't have a peaceful drink on the balcony ( though the room was quiet & sleep not a problem) as the hotel is right next to a busy expressway. However a pedestrian bridge / lift gets you across this into central Sydney & the heart of the shopping on George St. There is a mini Coles supermarket & bottle shop on the corner of George & King St so self catering is easy. Its pretty unbeatable for value in central Sydney if you want to self cater. Staff were terrific, helpful & friendly. Wi Fi is available ( 30 free mins then paid for). We would certainly stay here again when in Sydney.

Room Tip: Try for a high floor as far from the expressway as you can.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you for posting your valuable comments on Tripadvisor.
The team is happy to read that you enjoyed the location of the hotel being on the doorstep of Sydney aquarium, Sydney wildlife world and all other entertainment in Darling Harbour.
We are also pleased to see that you found the staff friendly and helpful - please be assured that your nice comments will be shared with the team.
In relation to the view all our standard rooms face the city - perhaps a Premier View room will be more suited for your next visit as they all face the opposite direction and you will be able to enjoy a nice and quiet balcony.
We look forward to welcoming you back to Medina Grand Harbourside sometime in the future.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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  • English first
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English first
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 10, 2013 via mobile

We stayed here for 3 nights in early Jan2013 in the interleading corner rooms. The rooms are fair sized and has a washing machine with dryer which is ideal if u on a wash n wear holiday esp with kids. The service level needs to be chalked up a tad here. We found our rooms to be not thoroughly cleaned. Being a hotel on a busy intersection with balcony access you would want to emphasise more on cleanliness. I dont think our balconies were cleaned in the last month. A coke can from a previous guest still lies in our balcony during our 3 days stay. Most apartment style hotels provide free washing liquids and detergents - not here im afraid. Id agree with other reviews that free wifi should be offered with the price we pay. We also returned to our room one afternoon to find our sofa had been removed. Upon enquiry it was stated it went for reupholstering. There are a few convenience stores to stock up on ammenities. There are two halaal eating places in Harbourview Mall. Muslims be aware of dubious places stating they are halal. Some of which place halal signs but they are not!! Rather check with Muslim staff or look for official Australian Islamic certificate. This is a lovely hotel placed in an ideal location to view Sydney at its best - mall, bus route, harbour tours, etc.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you for your recent review on Tripadvisor.
The team is pleased to read that you found the location of the hotel ideal to explore Sydney and our apartments fair sized and convenient when travelling with children.
The comfort of our guests is important to us and I have shared your comments with our Housekeeping department for their follow up to ensure all areas of the guest room are detailed. This is not the type of service that our guests are accustomed to and I regret that we have not been consistent in delivering our Medina service.
I appreciate your feedback and hope to see you back in Medina Grand Harbourside sometime in the future - please feel free to contact me personally so I may assist with your requirements and ensure your next stay with us is a pleasant and enjoyable one.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 9, 2013

Stayed here for a week over new year (expensive, but then so was everywhere else at that time). Great location and despite being in the heart of Darling Harbour was reasonably quiet. The staff were very friendly and helpful and the room (a one bed apartment) was very clean with a very comfortable bed and had everything we needed. I only have two gripes, one was that the balcony was a bit pointless as it was very narrow and above a very busy main road and the second was that the wireless internet access was expensive and a very poor connection, for that reason alone I'd be reluctant to book here again. These days most hotels should be able to offer good free wifi.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, January 9, 2013
Dear Valued Guest,

Thank you for your positive review on Tripadvisor.
The team is pleased to read that you enjoyed the location of the hotel being on the doorstep of Darling Harbour with fire work display every Saturday night as well as special events.
We are also happy to see that you found our team friendly and helpful and the apartment clean.

Thank you for also providing the feedback regarding the internet service. Unfortunately this service is provided through a third party, therefore we are unable to stipulate the pricing on the service. You would be pleased to know that discounts are offered through internet packages for extended stays as well as 30 min of complimentary Wi-Fi in the lobby daily throughout your stay.

We hope to welcome you back to Medina Grand Harbourside one day!

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2013

We stayed in this hotel for three days Over the New Years rate was very high but compared to most hotels over this time we felt reasonable.Reception staff excellent,helpfull,friendly,informative Kate in particular was outstanding in her service and advice.Room typical of Grand Medina apartments,we were upgraded to an apartment from hotel room but were only on the first floor so no view.That being said sound proofing was good we were not disturbed by traffic ,nightclubs.pubs or other guests.Location was wonderful for us we couldn't have been better placed.We did not make use of pool or gym area but they looked very nice.free luggage hold was much appreciated and completed with a smile all in all a pleasant stay with excellent reception staff .We would return but would hope for a better tariff.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, January 9, 2013
Dear Valued Guest,

Thanks for the excellent review! I appreciate you taking the time to share your positive experience on Tripadvisor and I am thrilled to read that we have met your expectations, and our service delighted you. Please be assured I will share you comments with Kate as well as the team who will be very happy reading your feedback.
We look forward to welcoming you back to Medina Grand Harbourside sometime in the future.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013

The location was perfect, you have access to everything you need to do and see in Sydney. I had my family staying there and we were able to fill 8 days with activities- the Rocks Market, the Wild Life Park, Harbour Cruise, Shopping at Pitt Street, Ferries to anything we wanted...etc.

My group had 25 people and I thought the room configuration was perfect. Some of us had connecting rooms to create a 2 bedroom apartment while others got a 1 bedroom apartment which was totally worth the extra cost. The rooms have kitchens and a grocery service to bring your groceries to your room if you'd like. The turkish restaurant connecting to the hotel was fabulous as well.

I highly recommend this Medina over any other hotel for a large group and a long stay in Sydney.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, January 7, 2013
Dear Valued Guest,

Thank you so much for the excellent review.
It was a pleasure having you and your party stay with us over the New Years period and we are pleased to read that the room configurations were to your liking.
We hope to see you back in Australia and Medina Grand Harbourside sometime in the future.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 30, 2012

We stayed 4 nights and it was a very pleasant stay.
Staying at darling harbour was a good decision with access to so many restaurants and bars close by and a close walk to Wynyard train station which connects to circular quay.
We had a one bedroom apartment on an intermediate floor and it was very spacious with a well equipped kitchen that felt like a home away from home. The balcony was good for relaxing in the evenings as was the pool and gym. The size of apartment and facilities were good for the price and definitely beats most hotels. The nights were a bit noisy as it was the holiday session and a lot of activity at Darling Harbour, but as we were not on the lower floors the noise was not too much of a bother. The staff also organised transfers to the airport for us on teh way home.

Room Tip: get a room on a higher floor to avoid noise
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, December 30, 2012
Dear Valued Guest,

Thank you for your postive review on Tripadvisor.
The team and I are happy to read that you enjoyed the location of the hotel and found our apartments spacious and well equipped.
We hope to welcome you back to Medina Grand Harbourside sometime in the future.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 29, 2012

Was a little disappointed with the Medina Grand. Location was fine and the staff were very friendly. It was however not the cleanest hotel I have ever stayed in. This let it down a bit. I guess at the end of the day it wasn't too bad but not the type of place you look forward to returning to after a hard day of sight seeing.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malin W, Manager at Adina Apartment Hotel Sydney, Harbourside, responded to this review, January 8, 2013
Dear Valued Guest,

Thank you for your recent review.
We are pleased to see that you enjoyed the location of the hotel as well as service provided.
The comfort of our guests is important to us and I have shared your comments with our Housekeeping department to ensure all areas of the guest room are detailed.
I appreciate your feedback and hope we may have the opportunity to welcome you back to Medina Grand Harbourside again where will endevour to ensure your next stay is much more enjoyable.

Kind Regards,

Malin Wigley
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Sydney, Harbourside

Address: 55 Shelley St | King Street Wharf, Sydney, New South Wales 2000, Australia (Formerly Medina Grand Harbourside)
Location: Australia > New South Wales > Sydney
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Sydney
#28 Family Hotel in Sydney
#33 Romantic Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adina Apartment Hotel Sydney, Harbourside 4.5*
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Also Known As:
Medina Grand Harbourside Sydney
Medina Grand Harbourside Hotel Sydney

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