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“For the Business Traveller” 4 of 5 stars
Review of Medina Serviced Apartments Martin Place

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Medina Serviced Apartments Martin Place
4.0 of 5 Hotel   |   1 Hosking Place, Sydney, New South Wales 2000, Australia   |  
Hotel amenities
Ranked #60 of 184 Hotels in Sydney
Melbourne, Australia
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
“For the Business Traveller”
4 of 5 stars Reviewed March 28, 2014

Stayed overnight in Syd, the location is perfect in the CBD. The apartment is well furnished and very clean, however if you are looking for a grand or impressive entrance it is from a side lane of a main road otherwise very impressed and will stay again when in Syd

Room Tip: All room are good as the hotel is in the CBD with views only to the next building
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, March 30, 2014
Dear Collingwood2011,
thank you for taking the time out to write your review.
So glad that your stay with us was to your liking and that your needs were met.
Regards, Warren
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332 reviews from our community

Traveler rating
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    55
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Top Contributor
74 reviews 74 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 16, 2014 via mobile

We stayed 4 nights here while in Sydney for work. Very impressed. Comfortable bed, comfortable living space, lovely and quiet. The kitchen is fitted out with only the bare basics, but it's okay. However the location is superb for whatever you need to do in the CBD. Reception is staffed 24/7 and the staff were helpful when needed. I will most definitely stay here again.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, March 30, 2014
Dear Ellyn M,
thank you for taking the time out to write your review.
The Team & I are happy that everything during your stay with us was to your satisafaction.
Regards, Warren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
merseyside
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 15, 2014

We had a three night stay in February 2014. on arrival at the Madina we were shattered with having travelled from the UK with out a stop over.
Wew were informed our room would be ready at 14.00, this was at 09.00 hrs, the look on our faces must have shown we were in desperate need of a sleep, we were given our room within the hour.
The room was just right, very clean with a fitted kitchen with a fridge freezer all the tools required for making meals if required, the bed was very comfortable, we were made to feel welcome by the staff for the three days of our stay before joining our cruise ship in Sydney.
The room had a washing machine tumble drier and a shower, some people commented on the hight of the shower cubicle, it's the same hight of a bath, it caused no problem getting in and out for us.
We would use this hotel again with out any hesitation at all the location is just right for Sydney Bridge and Darling Harbour also lots of eating places around.

Room Tip: High floor
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, March 30, 2014
Dear drofekaw,
thanks for taking the time out to write your review.
We are very happy that you enjoyed your stay with us & that everyhting was to your satisfaction.
Hope you had a great cruise.
Regards, Warren
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Broken hill,
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2014 via mobile

We were welcomed by Rose at reception, who was very efficient and friendly. Out room was great, very clean, had everything we needed (and more). Was quiet and we had a great nights sleep on an excellent bed. On checkout we wanted to leave our luggage for a few hours and reception were great. They made you feel that absolutely nothing was too much trouble and we were treated like VIP's. Very nice. Thank you

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, March 15, 2014
Dear stevesandy50,
thank you for taking the time out to write a review.
I'm very happy that you found your stay with us to your satisfaction.
I will pass on your comments to the Team.
Perhaps we'll see you again one day.
Regards, Warren
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Oz
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 13, 2014

Great location- it's just across Martin Place station. Shopping is handy as there are plenty to choose from. Coles Express is just a block away.
Check in & our services are seamless. Thanks to Rosa Kim!
Apartment has full kitchen facilities. Excellent comfortable bed which made a very pleasant stay. Definitely look forward to stay there again.
For those driving there, please note there is no onsite parking.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, March 15, 2014
Dear ishahOz,
thank you for takiing the time to write a review.
We are so glad that your stay with us was an enjoyable one.
I will pass on your comments about Rosa to her.
regards, Warren
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Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 11, 2014

We stayed here for only one night as a young couple going to a concert at the Sydney Opera House. It took a little while to find the place and a carpark, due to Sydney's roads, though once out of the car, travelling was a breeze, and we opted to walk everywhere.The location was GREAT. It took us maybe 15 mins to walk to the Opera House. It was about a 20-30 min walk for us to get from Chinatown or Darling Harbour back to the hotel. It was also one of the cheapest places to stay for the area.

The apartment was spacious with everything we needed. It's not a fancy place by any means, but it was comfortable and clean. The bathroom was a little on the smaller side, and ours had a shower over the bath which made it a little tricky to get in and out of. If you would have trouble with this, maybe they have other rooms which are more suitable. We had a balcony, which was nice, but overlooked an alleyway and the high walls of other buildings, so not too atmospheric. The bed gave us a decent sleep, so no complaints there. :) I believe the place was booked out on the night we stayed, but we wouldn't have known it, as it was very quiet, which was perfect!

We didn't have much interaction with the staff, but every time we saw them, they always gave us a friendly smile, which was nice!

Overall, I would definitely recommend for the price and location. You may not get luxury accommodation here, but you WILL get everything you need to make your stay a pleasant one.

Room Tip: We had a room right on an outer corner which was very quiet, although no view from the balcony.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, March 15, 2014
Dear Akaura,
thank you for taking the time out to write your review.
We are very happy that you found everything to your liking while you stayed with us.
Hopefully we will be able to greet you again someday.
regards, Warren
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2014

On arrival we were checked-in earlier, which was nice. The studio apartment that my partner and I stayed in for 3 nights was spacious, however for the first day it had a really stale smell to it. We believed that no one had stayed in the apartment for a while. Noise from the construction could be heard from our apartment on the 5th floor. One towel left by the cleaners was dirty and hair was hanging from it. The shower floor was also dirty. The showers are horrible! When I initially used the shower the water that came out was brown! Not to mention that you had to leap to get into it. The water pressure was beyond terrible. On our final night I could not mix the water in the shower at all. It was either too hot or too cold. And after coming back to the apartment from an outing, we discovered that our kitchen floor had been flooded by the dishwasher that was turned on by the cleaners. I had put a complaint through to Kun regarding the shower and dishwasher and he looked at me like he didn't understand what I was saying. Then he started getting aggressive and said to me rudely "what do you want me to do about it?" I had asked him initially to come and have a look and to send someone to fix this immediately at which he refused. I have never experienced such rude customer service. He was also on the phone (disinterested) on our first night when we asked for simply how to get to Chinatown. The lady that was training apologised that she couldn't help us. Absolutely not her fault but where are Kun's manners? Being an experienced traveler I have never come across such hostile and poor customer service. Seeing there are a few reviews here complaining about the staff it would be nice if something is done about this. Warren and Rosa were very helpful, but Kun really did not help an already bad situation. Overall, I think the location of the apartments is fantastic and I probably would still recommend them due to this. If we stayed one night with the issues we had it would've been bearable. However, dysfunctional showers are unacceptable for a 3 night stay.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrenrj, Manager at Medina Serviced Apartments Martin Place, responded to this review, February 11, 2014
Dear Ned88,
thank you for taking the time out to write your review.
I have passed on to Housekeeping your comments. Hopefully you reported these things at the time so that we could rectify them.
I have spoken to Kun regarding his attitude towards you & have reiterated that we have to remain "hospitable" at all times.
We couldn't move you to another room as we were fully booked out.
As you said the comments we get about our staff are always good.
Hopefully this is a one off experience and that we might see you again in the future.
Regards, Warren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Medina Serviced Apartments Martin Place

Address: 1 Hosking Place, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#43 Business Hotel in Sydney
#52 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Medina Serviced Apartments Martin Place 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Medina Classic Martin Place Hotel Sydney
Medina Classic Martin Place Sydney

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