We have been at the Sydney InterContintenal for the last week for a work event. Our stay has been fine overall, made exceptionally better by Kerrie H.
Front desk staff was fine and polite; effective but nothing to rave about. Café Opera staff has been lackluster- quite offensive when they chided us for pushing two tables together to accommodate our group of four; the price for breakfast is outrageous ($42, even if you just want toast/jam) but the food is good. Our rooms have been comfortable, housekeeping is efficient and thorough.
By far the most impressive part of our stay has been Kerrie. She has been tending to us every day as we go through 12 hour meetings in one small room. Kerrie has gone above and beyond to make our days more enjoyable. We’ve received numerous treats including Anzac biscuits and Lamingtons (local treats); a never-ending supply of Flat Whites (an amazing coffee drink) and endless smiles/comfort. As none of us has ever been to Sydney before, Kerrie has given us suggestions of things to do during our off-time and really taken the time to find things that we’d enjoy. Kerrie has made our trip to Sydney one to remember and for that, we are truly thankful.
Also, if anyone is looking for some great restaurant recommendations that are off the beaten path, check with Will at the carport/front door- he’s got some great suggestions that we absolutely loved.
Overall a fine experience made wonderful by two employees who clearly care about guest experience.
PS: Kerrie H., if you’re reading this, our offer to return to the states with us is still good. Please message me directly ☺