Stayed 2 nights in a low floor city view room. The rooms/finishing are starting to look their age. Although, the room is designed well. Loved the window seat and good working size desk. The bathroom was functional with a great little window to the living area to allow you to see the TV. (Reinforces earlier comment about design!)
TV screens are now bigger in most hotels.
The front door crew were efficient and professional. Check in/out was smooth.
Room service- wow the prices! Plus a $6 delivery charge. (Should have eaten at Rockpool, it would have been cheaper!!)
They still offer an old fashioned turndown service, only if you request it. What does it mean to be a 5 star these days?