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“Beautiful hotel” 4 of 5 stars
Review of InterContinental Sydney

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InterContinental Sydney
5.0 of 5 Hotel   |   117 Macquarie Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #18 of 183 Hotels in Sydney
Miami, Florida
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Beautiful hotel”
4 of 5 stars Reviewed February 13, 2013

This is a beautiful hotel which strikes a wonderful balance of classiness and friendliness. The location was ideal and the staff could not have been better. Loved this hotel. Only reason for not giving 5 stars is that the rooms could stand for a bit of an upgrade. That being said, there was nothing wrong with the rooms-- they are comfortable and nice looking.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 20, 2013
Dear go12345

Thank you for writing your review, it is appreciated and we are very pleased that you enjoyed your stay with us.

We look forward to having you return.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,947 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 11, 2013

Great place to stay. Location brilliant for work and then play with everything so close and handy. Staff are friendly and always willing to help. With walking distance to circular quay makes it very easy to see the wonderful sites of Sydney.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 13, 2013
Dear BBM1978

Appreciate the time you have taken to share your feedback following your stay with us.

Always pleasing to know that our guests have an enjoyable stay.

Thank you again and we look forward to welcoming you once again.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 11, 2013

My family have just racked-up another visit to Sydney and another stay at the InterContinental! The hotel is a business hotel - but when I stay there it's really just for fun! And it works!

First - the location: If you were only going to be in Sydney for ONE DAY and you were never going to go back again - THIS is where you would want to stay! The hotel is one block away from Circular Quay (funny way to spell 'key' ;) Our room overlooks the Sydney Harbor Bridge, the Opera house AND the Botanical Gardens! It's pretty spectacular to have three of the City's top tourist destination RIGHT THERE! You can EASILY walk to the ferries that take you all around the City. Easily walk to the Botanical Gardens (they are just across the street!) And easily walk to the bridge! If you expand your horizons by a block or so you have access to museum(s) and libraries! Expand your wandering radius out 3 or so blocks and you are pretty much smack-dab in the middle of the downtown business community! Bars, shops, restaurants are all right there within walking distance!


Dining: The Hotel offers a two choices for your meals. Cafe Opera on the first first floor is large and traditional looking - but with a few flourishes of flair that make it a nice place to enjoy a meal with family and friends.

On the ground floor the Cortile is a bar/cafe offering comfortable seating and nice atmosphere under the building's atrium! I have to admit that most nights my family and I dine here because frankly, I like the menu! It features lovely tapas and sandwiches and food that's miles apart from most fare offered in bars/cafes I've been to! My particular favorite is the Reuben sandwich... not like a traditional New York deli style Reuben - but then again - that's not to say that I've enjoyed every Reuben I've eaten in a New York deli either!

Another note while I'm on the subject of eating and drinking: The cafe latte 'they' serve is probably the BEST I've ever had. When I say 'they' I mean pretty much anyone in the hotel! I don't think they have a dedicated barista; I've been to the hotel 3 times over the past 3 years at different times of the year(s)... at different times of the morning/noon/night and at either the Opera or Cortile and regardless EACH and every time it is perfect. I'd like to think that the baristas at my local (insert major international chain of coffee shops HERE) could do better - but the fact is they simply can't! It is THE best.

The Rooms! Once again - wherever we go we book a suite; we simply need the extra room so my daughter can nap and so that my wife and I don't have to huddle around a candle in the dark(est) corner of the room so as to not interfere with the little one's sleeping! By default then the rooms are spacious and open and have an unparalleled view of the harbor. The decor is 'slightly' business hotel in nature - but then again - folks here on business might think 'geez - this place is a little more 'deluxe' than I'd like!' too. It's tough to please everyone - but I think that the warm tones, comfortable bed and high quality furniture go a long way towards that. I know that I like it!

The Staff: This is not the first time we've stayed at this hotel - it's technically our 4th (we've been 3 times, but checked out for a few days, travelled within Australia and then checked back in again so - 4...3 or 4...) My point being - they recognize us and they treat us very, very nicely. That said - if they hadn't on the first trip we would not have come back again and again (and again). Everyone from the chaps who pick-up the bags when you pull into the entrance to the staff that check you in to the folks that work in the restaurants and even the housekeeping staff are always prompt, courteous and efficient: If you ask for a spare blanket, two amenity kits and 5 bottles of water - that's what you get - not some mixed-up version of multiple blankets, a single bottle of water and enough toothbrushes to last you a lifetime! And if they say "within 5 minutes" they mean 5 min. Not 6 or 7 or "hey we're flat-out busy right now! Get in line!" 10-15 min!

Next time we come to Sydney I can tell you where we will stay (again!)

Room Tip: Ask for a high-floor overlooking the harbor! You will NOT regret it!
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 13, 2013
Dear Mario S

What a wonderful review, thank you. We do truly appreciate that you have shared your experience at InterContinental Sydney from location, room, food & beverage to our great staff.

Our food & beverage team are all very well trained and pleased their coffee making skills were the best you have experienced.

Thank you again and we shall look forward to welcoming you and your family once again.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubbo, New South Wales, Australia
Top Contributor
110 reviews 110 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 11, 2013

We booked a suite for our last visit to Sydney and as usual this place was superb. Our suite overlooked the harbour bridge and Opera House. It is so relaxing just sipping a glass of wine and watching the busy harbour happen below. The central location is a bonus with easy access to parks, restautants and quay. Service is as always: perfect and proffessional. The Club Access offers fabulous views of Sydney Harbour while you enjoy a coffee or a glass of your favourite wine.

This is the only place we will stay when we visit Sydney!!

Room Tip: Try the Suites, they are great!!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 13, 2013
Dear Julie H

Thank you for taking the time to write your review after staying with us, it is appreciated.

Very pleased that you had a very relaxing and enjoyable stay with us.

We look forward to continuing to welcome you to InterContinental Sydney.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NSW Australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 10, 2013

This hotel is truly beautiful, from the traditional architecture to the modern elements, it is a break-taking building. The rooms are a bit small, but fitted with modern furniture. I highly recommend the upgrade to a Club room, as the views from the Club lounge are the best in Sydney. The staff in the Club Lounge are just wonderful, and the food and beverages are so good! Watching the sunset over Sydney over look the bridge is spectacular, too. In a great location to explore the wonderful things Sydney has to offer. Can't wait to go back.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 13, 2013
Dear Ducati_Girl848

So pleased to read that you thoroughly enjoyed your stay with us. Thank you also for the great compliments you have extended to our club team.

Views from our Club InterContinental are exceptional and pleased you had the time to enjoy.

Thank you again and we do look forward to welcoming you back again.

With Kind Regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed here for 2 nights, and it was absolutely fantastic experience. The location is almost next to Circular Quey, and surrounded by cool restaurants and attractions. Before this hotel, I was in Daring Harbour, but I found the location around Circular Quey is even more convenient for a short time visit.

Room is clean and well designed, service is perfect and professional. We never had a chance to try food there, but we would come back to the hotel next time when we have a chance to come to Sydney.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 13, 2013
Dear NSO129

Thank you for providing your feedback, we are pleased that you enjoyed your stay with us and found the location, service, accommodation to be of a high standard.

Hopefully when you next return you will have the time to visit our restaurants.

We look forward to welcoming you once again.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 10, 2013

The hotel itself has been a Sydney Ikon for the past twenty five years or so. In 1985 it's Treasury Restaurant was a landmark of culinary pleasure with its prized half bottle of Chateau d'Yquem with an asking price of $5,500.00 and later hosting a remarkable 'Babette's Feast' dinner. How disappointing it was then to have dined at the hotels Treasury Room on Christmas Day;a day promising 'Traditional Christmas fare'. The 'lobster entree' arrived barely warm and exceedingly chewy and that only after we had to inquire why it had failed to arrive at all. The Roast Turkey was pale and tasteless and the vegetables offered were anything but traditional, not a roast potato to be seen. The Christmas pudding was floury and observed to have collapsed even whilst being placed on the stand by staff. The cream on offer was discovered to be custard. Beer and wine were however included in the $190.00 per person buffet lunch.

The company thankfully was delightful, though he did comment that he had eaten much better and certainly much less costly buffets. All in all disappointing.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, February 13, 2013
Dear Michael S

We appreciate the time you have taken to write your review and please accept our apologies that you found our Christmas luncheon in our historical Treasury room to be disappointing. Your comments have been shared with our Executive Chef and his team.

Thank you again.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Sydney

Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Sydney
#8 Romantic Hotel in Sydney
#10 Family Hotel in Sydney
#14 Business Hotel in Sydney
#16 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Sydney 5*
Number of rooms: 509
Official Description (provided by the hotel):
The award winning InterContinental Sydney blends contemporary style with 19th century architecture and offers sweeping views from Sydney Harbour Bridge to the Pacific Ocean. A perfect base for work and play, InterContinental Sydney is bordered by the city s commercial centre, Circular Quay and the Royal Botanic Gardens. Steps away is the historic Rocks area, Sydney Opera House, the Art Gallery of NSW, leading shops and boutiques and some of the finest restaurants this Harbour city has to offer. ... more   less 
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Also Known As:
Intercontinental Sydney Hotel Sydney
Sydney Intercontinental

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