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“True 5 star service and facilities. Great location. Nice rooms. Wonderful views. Expensive” 4 of 5 stars
Review of InterContinental Sydney

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InterContinental Sydney
5.0 of 5 Hotel   |   117 Macquarie Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #18 of 182 hotels in Sydney
Melbourne
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
52 helpful votes 52 helpful votes
“True 5 star service and facilities. Great location. Nice rooms. Wonderful views. Expensive”
4 of 5 stars Reviewed December 13, 2012

Summary:
True 5 star service and facilities. Great location. Nice rooms. Wonderful views. Expensive.

Arriving at InterContinental Sydney:
We arrived at around 4pm. The hotel is only a block away from Circular Quay. If travelling light, a train trip from Sydney airport to Circular Quay station plus a short walk to the hotel is a viable and traffic free option. Check-in was effortless and we were very warmly welcomed. My Ambassador status was recognised and we received the 1 category room upgrade and were immediately offered a late check-out (to 4pm). All very nicely done.

Rooms:
Rooms are smallish but well planned and well equipped. Attention to detail is excellent. Bathrooms are small but bright and spotlessly clean. The shower is over the bath tub so a shower curtain is needed. Perhaps a change to a shower stall only might free up some bathroom space? Toiletries are still Elemis but might change to Agraria in 2013. The TV actually displays digital TV channels in digital quality! There is an evening turn down service.

Room Service:
Room service can be an excellent experience at InterContinental Sydney. Larger orders (eg 2 x mains or more) are delivered on a mobile table, complete with tablecloth, napkins and a warming box. This means you get a restaurant like experience in your own private space, complete with spectacular views from your room.

Club Lounge:
We booked Club rooms. The Club Lounge on the top floor (32nd) has fantastic panoramic views of Sydney. It even has an outdoor deck area. The Club Lounge staff are fantastic. The Club Lounge offers all day refreshments as well as breakfast and twilight drinks. The only criticism I could have of the Club Lounge is that the tables are essentially small coffee/drinks tables and it can be difficult to dine off them comfortably. But this is more than made up for by the views and the staff.

Club Lounge - Twilight Drinks:
For 2 hours from 5pm there are twilight drinks and self serve canapés in the Club Lounge. I asked if I could invite a Sydney-sider relative to the twilight drinks one night. It turned out to be possible for $45.00, but I was told it might not always be possible on busy nights.

Club Lounge - Breakfast:
The Club breakfast is quite extensive and includes several hot dishes and some items that can be made to order.

Service, General:
Staff at InterContinental Sydney were always friendly, professional and helpful. This is a "yes, we can" hotel with positive and enthusiastic attitudes.

Other:
The hotel is in a very good location. Circular Quay, The Opera House, The Royal Botanic Gardens and The Rocks are all just a short walk away.

Leaving InterContinental Sydney:
Check-out was quick and simple. There is a 1.5% surcharge if paying by credit card.

Room Tip: Rooms categories are based on views in this order: City Side, Eastern Harbour, Harbour Bridge (not o...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 18, 2012
Dear Austman 1

We truly do appreciate the extensive review you have provided. Thank you.

It is very pleasing to know that every aspect of the hotel you experienced was of a very high standard. Our colleagues in all areas of the hotel do pride themselves on delivering excellent service to our guests.

Thank you once again and we do look forward to welcoming your return to InterContinental Sydney.

With kind regards
Clay Bennett-Bremner
Acting General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai, Maharashtra, India
Top Contributor
137 reviews 137 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 13, 2012

Good - Nice sized rooms, good views, very good concierge willing to help, fantastic location - right next to circular quay, george street, opera house and close enough to darling harbour and a well connected bus stop. good breakfast
Bad - Nothing except one evening i got cut my some glass that was in the carpet in our room - clearly something had been broken and housekeeping had not been careful in cleaning it up. I informed the hotel and they took care of it immediately and the manager (Billy) called up to apologize and sent a plate of chocolate covered strawberries to my room.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 18, 2012
Dear NIrbhayK

Thank you for taking the time to write your review.

Please accept our sincerest apologies for the cut experienced. I am pleased we attended to this quickly for you and I do hope it did not impact your stay in any way. Please rest assured this was brought to the attention of our Executive Housekeeper immediately.

Thank you for the positve comments in relation to the location of InterContinental Sydney and we do look forward to welcoming you back again very soon.

With my best regards
Clay Bennett-Bremner
Acting General Manager
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La Quinta, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 11, 2012

December 10, 2012 - Just returned from Sydney...spent 6 nights at this great property. Super location (across the street from the Park - two blocks from the harbour). Awesome staff - especially, Zafar Raza, Concierge who is of the old school - knows his stuff and can get you into restaurants to die for (such as Cafe Sydney). He truly was the frosting on the cake!! Rooms are spacious with great views (we were upgraded to a king, harbour view). We left the city twice during our visit - but, always came back to this property - staying in three different rooms...all wonderful! Do try to experience the Club Lounge with views to die for. Did a lot of ground work before booking and, once there, truly felt we picked the right place.

Room Tip: If not already, become an Ambassador member - worth the upgrade!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 18, 2012
Dear Happy Traveler!!!

Thank you for taking the time to write you review, it certainly is appreciated.

Zafar, Concierge is a wonderful ambassador for InterContinental Sydney, he certainly does know all the best places in Sydney to dine as well as visit. Our concierge team are a wealth of knowledge. Zafar is very appreciative of your compliments.

Very pleasing to read that you had a great stay with us and we do hope we can welcome your return once again to InterContinental Sydney.

With kind regards
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 11, 2012

Stayed in Sydney many, many times but first time happened to stay at Intercontinental. And the first time I have had a room with a harbour view! (well, part of it).

Location: perfect for visitors as is a short stroll to Circular Quay (where Opera House is, views of Harbour Bridge, access to Ferries etc). Also great for business, right in the heart of CBD.

Rooms: very good. Clean and uncluttered. Bed was very comfortable. Climate control settings worked and no noise.

Fitness Centre: quite big. A lot of weight equipment and some heavy lifting free weights for those who need them. Plenty of cardio machines.

Breakfast / Dining: didn't eat at hotel however I liked the atrium area for a quick coffee, phone calls and business meetings.

Overall, thumbs up.

Room Tip: Well... ask for a Harbour View!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 18, 2012
Dear The_Argonaught

Your review is appreciated, thank you.

Very pleased you enjoyed all aspects of your stay with us and we do look forward to welcoming you back again soon.

With kind regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed December 10, 2012

It took me a long time to decide which hotel I would stay at in Sydney as this was my 1st visit to Australia! My decision was based on the location - 5 mins walk to Circular quay, the Opera house, right opposite the Botanical gardens and an easy walk to the CBD, the Rocks, the harbour bridge.

I stayed in a classic room which was well-appointed, spacious, bright & included all the normal hotel amenities. The bed was very comfy. I did find the bathrooms to be small - only 1 person can use the bathroom at a time. The staff was helpful and check-in was smooth - although I suspect it was due to the stuff up the hotel made with my booking before I even arrived! With that said, my stay was enjoyable.

Coming from Dubai I do wonder why the hotels in Australia are so expensive.
I didnt experience anything extraordinary to justify the rates. There's nothing "bigger and better" about their services than anywhere else in the world. I did find it shocking that the hotel charges USD 6 to deliver room service! Why? The kitchen is right there on the premises!!! Internet - chargeable. Parking on the premises - chargeable.

Have breakfast outside the hotel. There are so many little cafes that offer breakfast a short walk away.

Room Tip: If you need transport to the airport, ask the Concierge about the aiport shuttle service. Very conve...
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 18, 2012
Dear I-thomas

Thank you for taking the time to write your review and I am pleased that for your first visit to Australia you chose InterContinental Sydney.

Our location is great for all the sights of Sydney and pleased your expectations were met.

Our pricing is very in line with all five star hotels in Sydney for all services.

I do hope we shall have the opportunity to welcome you once again if you return to Sydney.

With kind regards
Clay Bennett-Bremner
Acting General Manager
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Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 9, 2012

I stay in Sydney for one or two nites a time a bit. This time I tried the Intercon in Sydney CBD. I'm an Intercontinental Gold Ambassador (but hadn't tried the Sydney property).

I was there in local business and just a one-night stay.

The check in we easy and efficient, and got an upgrade to a king, harbour view room on the 26th floor.

The room price was on-par with other, similar properties in the area (although I thought $45 for valet parking was a little steep - but I walked there so not an issue for me).

Great, roomy room with excellent views over the harbour and east Sydney (doesn't matter how many times I sty in Sydney CBD, I never get over the views). All the usual 5 Star type amenities in the room.

A bonus for me was the motorised block out shutter - room faces NE so I knew the sun would be in the room by 5.30am - I like a dark room, and here I got one.

Had a late, small dinner + drink in The Cortile downstairs - nice food, good service, a touch pricey.

The breakfast is also a bit on the pricey side ($38 for continental), so a short walk to Circular Quay and breakfast next to the harbour for less than 1/2 the price.

Apart from the food and parking prices, this is a great hotel with a nice "feel" for a large, prestige hotel chain. Next time I'll try the Club Lounge as well.

Room Tip: Try a harbour view room - especially if you're not a local.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 9, 2012
Hello Dokken

Was great to read your review, thank you. Pleased you had an enjoyable stay with us and that you are considering a Club InterContinental Room on your next visit. I am certain you will enjoy our Club Lounge on your next stay.

Thank you again.

Best regards
Clay Bennett-Bremner
Acting General Manager
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Melbourne
Top Contributor
161 reviews 161 reviews
39 hotel reviews
Reviews in 69 cities Reviews in 69 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed December 5, 2012

Great hotel in the CBD area and the room had a terrific view over the Harbour Bridge and Opera House. Beautiful decor and bedding and the Club lounge was a great place to sit for a late night drink or tea. Breakfast was good without being great. Overall it's just too expensive versus other similar options.

Room Tip: Ask for room overlooking harbour
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
interconsydney, General Manager at InterContinental Sydney, responded to this review, December 9, 2012
Dear Tani d

Appreciate you review, thank you. Pleased to read that you enjoyed your stay with us and we look forward to welcoming you once again in the near future.

Best regards
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Sydney

Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Sydney
#8 Romantic Hotel in Sydney
#10 Family Hotel in Sydney
#14 Business Hotel in Sydney
#18 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Sydney 5*
Official Description (provided by the hotel):
The award winning InterContinental Sydney blends contemporary style with 19th century architecture and offers sweeping views from Sydney Harbour Bridge to the Pacific Ocean. A perfect base for work and play, InterContinental Sydney is bordered by the city s commercial centre, Circular Quay and the Royal Botanic Gardens. Steps away is the historic Rocks area, Sydney Opera House, the Art Gallery of NSW, leading shops and boutiques and some of the finest restaurants this Harbour city has to offer. ... more   less 
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Also Known As:
Intercontinental Sydney Hotel Sydney
Sydney Intercontinental

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