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“Great Service - Excellent Location” 4 of 5 stars
Review of InterContinental Sydney

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InterContinental Sydney
5.0 of 5 Hotel   |   117 Macquarie Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #19 of 175 Hotels in Sydney
Certificate of Excellence
New York, NY
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
“Great Service - Excellent Location”
4 of 5 stars Reviewed November 8, 2012

I stayed here for 2 nights and was impressed with the service. The staff is extremely responsive and attentive to your needs. Bell staff was readily available upon check-in and check-out to collect bags. Check-in process was extremely easy and quick, and we even got a room upgrade and was able to get our room in the morning - hours before normal check-in time.

The concierge desk is also very helpful and provided excellent dinner recommendations and secured reservations for us.

The location of the hotel is within walking distance to some of the best tourist sites: Sydney Opera House, Royal Botanic Gardens, the Rocks, Art Gallery of NSW. It is also very close to Circular Quay, which allows for easy public transportation to points beyond the city center (e.g. Manly Beach, Bondi Beach). I would definitely recommend this hotel!!

Room Tip: Ask for a high floor overlooking the harbor.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear jlynn1

Thankyou for taking the time to write your reveiw, it is appreciated.

So pleasing to read that we were able to provide you with an early check in and you found all colleagues to be helpful as well as providing excellent service and information.

Great to read you had the opportunity to enjoy the sights of Sydney and hopefully you will have the opportunity to return to Intercontinental Sydney in the near future.

Thankyou again.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,445 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (743)
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Canberra, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 7, 2012

I stayed at the InterContinental for a week in June. The staff were fantastic. They went out of there way to make my stay as effortless as possible. The front office staff and valets provided oustanding service! And the view from the Club is always amazing!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
83 reviews 83 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 7, 2012

Good hotel in a very good location. I had a corner room with a view over the harbour, very nice indeed. Food is really good, there's a nice lounge bar which serves good food and nice wines. Breakfast was good and was included in the price. Overall you can't beat this, I preferred it over the Hilton.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear Tony S

Your review is appreciated, thank you. It is great to know that you enjoyed all aspects of your stay with us and you had the opportunity to enjoy our Cortile as well as the breakfast buffet in Cafe Opera.

Thank you again and we hope to welcome your return very soon to InterContinental Sydney.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 7, 2012

Really enjoyed this htel and had the best sleep as very quiet and room service are quiet in the corridros. Breakfast was huge and hot! - Lovely custoemr service and beautiful lobby with a great smell - couldnt fault it, a great choice

Room Tip: Ask for a quiet room with views over the park which are lovely
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear Singa323

Your review is great to read, it is always a pleasure to know that a guest has thoroughly enjoyed their stay and all their expectations have been met.

Pleased you also enjoyed our breakfast buffet.

Look forward to welcoming you once again in the near future.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 6, 2012

Wonderful hotel, the best location - just 2 minutes walk from circular quay - the opera house and the botanic gardens. It is also easy walk to hyde park and the CBD. The view from (some of the) rooms is just amazing - the harbor, the bridge and the opera house. And if your room doesn't have a great view - go up to the upper most floor where the swimming pool and the gym is - and you will find the best view in Sydney!
The hotel is old, but very well maintained. Some of the furniture is old - but still the rooms are equipped with everything you just need. The service is outstanding, and it worth trying some of the hotel wonderful restaurants including the amazing cortile lounge, and cafe opera. Can't wait to stay there again!!!

Room Tip: The best rooms are those with the harbor view, but they are more expensive.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear drdudidu

Your review is appreciated and very pleasing to read.

Have to agree with your with regards to the great views from InterContinental Sydney and pleased you enjoyed our Cortile Bar during your stay.

Thank you again and we hope you have the opportunity to return to us also.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2012

This hotel is in the best location in Sydney. It is so central to everything. The rooms are very comfortable and the Check in service is very good. If you are lucky you may spot a celebrity as they stay in this hotel. I have met Megan Gale and Justin Beiber.

Room Tip: when staying at this hotel, we always take the Club option which gives you fantastic views from the...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear Euro2012

Thank you for your review and it was pleasing to read that you had a great stay as well as having the opportunity to see some celebrities.

Location of InterContinental Sydney is great and very handy to all the sights of Sydney.

We look forward to welcoming you once again in the future.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 4, 2012

My husband and I are well traveled. We tried to get a reservation at this hotel, but it was booked. We heard the bar was amazing so decided to go over and check it out. . We were treated as poorly as we have ever been treated. We were told to wait a half an hour, then another half an hour for access then told there was a private event.. Really??? We then went to the Shangria-la, just caught the sunset, which was spectacular! This will be our last attempt at an Intercontinental, which we will share with our friends.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
khucker, General Manager at InterContinental Sydney, responded to this review, November 12, 2012
Dear Mary W

Please accept our sincerest apologies for the disappointing service received during your visit to InterContinental Sydney.

Your feedback has been shared with our Director of Food & Beverage.

Thank you for letting us know.

Yours sincerely
Clay Bennett-Bremner
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Sydney

Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Free High Speed Internet ( WiFi ) Spa Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Sydney
#8 Romantic Hotel in Sydney
#10 Family Hotel in Sydney
#14 Business Hotel in Sydney
#18 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Sydney 5*
Number of rooms: 509
Official Description (provided by the hotel):
InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meetings and conferences spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone. ... more   less 
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Also Known As:
Intercontinental Sydney Hotel Sydney
Sydney Intercontinental

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