We decided on this hotel after reading the reviews on Tripadvisor and we were NOT DISAPPOINTED! My hubby and I visited Sydney for the first time (8 - 13 August 2013) and booked the Heritage Queen Room (the lowest category) at Harbour Rocks Hotel for 1 night on 8 August 2013 as we were planning to set off for Blue Mountains early and wanted to check out The Rocks during the night.
We arrived late as our flight from Singapore was slightly delayed, and only checked in at about 7.30pm. We were greeted warmly by Matt at the lobby and he helped us with our luggage from our rental car. While there is no proper driveway (this is a historic building!), we were allowed to stop and offload our luggage and so there was absolutely no inconvenience to us.
When we checked in, we were given a very pleasant surprise in the form of a complimentary upgrade to the studio suite (check out my photos)! Our luggage was also brought up to our room on the 2nd storey for us. Do note that there is no guest lift for this hotel and hence, this may not be so accessible as you will need to take the stairs to your room.
The room was spacious and airy with very lovely vintage windows (though I couldn't seem to open the windows). The bathroom is slightly on the small side with a shower and no bath. However, we were more than comfortable since we weren't intending to soak in a bath anyway! The room was very clean (from the sofa, floor, bathroom, pillows, bedsheets and towels) and there were bathrobes provided in the cupboard too. I only wished that there were bedroom slippers (but it seems that most hotels in Sydney don't provide them!) which would have made this hotel perfect. The MOST IMPORTANT thing I want to share is that the bed and pillows are super soft and so very comfortable! Both my hubby and I totally agree that this is the best hotel bed that we've slept on in all our travels (and we've travelled to many countries and stayed in many high-end hotels)!! The bed and pillows somehow supports our body weight to a perfect fit and we were so comfortable that we slept all the way till 10am instead of waking up early! We would bring the bed back if we could. My hubby and I agree that if we return to Sydney, we will definitely stay here again.
Aside from the wonderful room, the hotel is located at a fantastic location. You have a convenience store located immediately opposite the hotel entrance which is open till 2am in the morning. You are within a 10-minute walk to Circular Quay where you get great views of Sydney Opera House and Harbour Bridge (see photos!). For tourists, you can try the Pancakes On the Rocks which is open 24 hours and is apparently a favourite hang-out for young locals too. There are also many eateries in the area, just outside the hotel. My hubby and I strongly recommend Sailor's Thai which has very good Thai food. During the weekend, there will be markets at The Rocks and you can get loads of local stuff there. There is also a very famous stall with beef burgers and also a stall with long queues for desserts.
In terms of service, they have a wonderful staff. Checked in by Matt was great and checking out by Melissa was fabulous too. Service was prompt and always with a smile. All in all, a wonderful hotel. We definitely enjoyed our short stay and will DEFINITELY be back here when we are in Sydney!