Great hotel, good service!
Initially our booking could not be found, at first we had someone who gave us the impression she really didn't care, but were then passed into Lucy, who got us sorted. We got to our room and were so disappointed with the Deluxe Harbour City view, it certainly did not match the pics we had seen, and looking on this website, I think others have found the same, we had specifically upgraded to have a great view. We expressed our disappointment, and although full, Lucy moved us to a fantastic room for the last night. Other than those initial hiccups, the hotel was fantastic. Sometimes it really is about how these places cope with upset, and Lucy from the Four Seasons is a credit to the hotel. We will be back but definitely in the second room!