We were here six years ago and not much has changed. It's a first class hotel with impeccable service and an amazing location (right in front of the ferries at the harbor). Coming in for a long weekend, we were given a complimentary upgrade through our American Express Platinum membership. However, the place is getting a little worn out and a makeover, remodel and facelift are indicated. The junior executive suites (four on each floor at the corners) are the way to go, so large that my wife complains about the long walk to the bathroom. The bathrooms are well appointed, the water pressure like a fire hose, and the wide television (Samsung) flat screenincludes lots of channels. However, internet access for a day is expensive and we recommend bringing an international internet roaming device that will save you a bundle (if you travel a lot, you know this one). The beds are the world's best, housekeeping is on top of it, with a turn down service in the evenings, even filling up the ice buckets. The gym is well equipped and maintained, the hotel ambiance stellar, and the breakfast buffet generous, but has a long way to go to match up with the Four Seasons in Chicago or Paris. Some of the fruits are sour (unripe), the choices are somewhat limited, and the service slow (ordering scrambled eggs or an omelet) when the restaurant gets hammered with a bunch of guests. The hotel does make up for any deficits in food by bending over backwards to satisfy the client and now has the new restaurant "Grain" next door for some "nightlife" adrenalin if you're interested. Please review this property on Trip Advisor before you go in. The hotel is still five star, but faltering due to aging infrastructure and is not what it could be, considering the competitors out there and next door.