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“Fabulous views of Darling Harbour” 4 of 5 stars
Review of Four Points by Sheraton Sydney, Darling Harbour

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Four Points by Sheraton Sydney, Darling Harbour
4.0 of 5 Hotel   |   161 Sussex St., Sydney, New South Wales 2000, Australia   |  
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Ranked #68 of 185 Hotels in Sydney
Certificate of Excellence 2014
Bedford
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
“Fabulous views of Darling Harbour”
4 of 5 stars Reviewed yesterday NEW

Lovely hotel currently under renovation however my stay was just amazing. The view from the very comfortable and spacious hotel room was spectacular. The standard of the rooms is the best with plenty of space for putting clothes away. Coffee and Tea making facilities in the room which I have found its not standard in all hotels of this class. I would recommend it to anyone who wants a good location for Darling Harbour and the city. Walking distance to The Rocks and Circular Keys and Opera House if you enjoy walking.

Room Tip: Request a room overlooking Darling Harbour.
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  • Stayed April 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is located about a 10-minute walk from my company's offices in the business center. It was considerable less expensive that other brands in the area - at least at the prices quoted at the last minute. The room had a nice view, was up to date, and the staff were very friendly and helpful. I might stay here again on business.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for a night on business. There is nothing wrong with the hotel, it is very standard, and very 50 shades of beige in the décor. Everything worked but totally without soul or character. So fine if you are on business as the location is handy, but no other reason to stay there.

Room Tip: They said my room was "grand harbour view", but it was on the other side of the building a...
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  • Stayed April 2015, traveled on business
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, 2 days ago
Hi JJtheWhalewatcher,

Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour and your Tripadvisor review. We are sorry to hear that we failed to meet your overall expectations. You may be aware that we have embarked on a redevelopment of the property and we trust that our guests will appreciate the new and enhanced facilities, including new décor and furnishings in our public areas, when this undertaking is completed. Hopefully, we can welcome you back to our hotel, either on business or leisure.

Yours sincerely,
Assumpta McDonald
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caserta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is conveniently locate on the Darling Harbour, so the location is good if you need to stay in this area. I choose this hotel mainly for the view on the Harbor but during the stay the breakfast lunch, facing the sea, was closed. Definitively below my expectation.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, 2 days ago
Hi Fragallo,

Thank you for taking the time to provide an online review. We are sorry to hear that we fell short of your expectations on your dining experience and please accept our sincere apologies. You may be aware that we have embarked on a redevelopment of the property and we trust that our guests will appreciate the new and enhanced facilities, including our dining venues, when this undertaking is completed. We hope we can welcome you back to the Four Points by Sheraton, Sydney, Darling Harbour in the future.


Yours sincerely,
Assumpta McDonald
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nowra, New South Wales, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The service and facilities at Four Points Sheraton, Darling Harbour are wonderful. Nothing is too much trouble. Level 11 bar is great for an early evening drink or a late night cap with great views over Darling Harbour. The room was well appointed and the bathroom was also everything you would want. Free room wifi would have topped it off but alas... Breakfast is a bit pricey so try to get this included. Get your Wilson parking validated at reception for a discounted rate.

Room Tip: Higher floors have better views of the city or Darling Harbour
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  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, 4 days ago
HI Sandra L,

Thank you for your favourable review and taking the time to share your insights on Tripadvisor. We are happy to know that you had a pleasant experience at our hotel and we have met your expectations. We certainly hope your nice impressions will bring you back to the Four Points by Sheraton Sydney, Darling Harbour when you are next in the city and we look forward to welcoming you back then. Thank you for your kind post.

Yours sincerely,
Assumpta McDonald
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked at the four corners with my wife as we went to the theatre. I read all the reviews complaining about construction noises but I didn't find any inconvenience with the current upgrades. It was a Saturday so there were no workers anyway and nothing blocking our stunning views, the staff were friendly and so helpful. We had a great stay and will return for sure. Also the breakfast was amazing!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, 4 days ago
Hi Joeltasker,

Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour and your excellent Tripadvisor review. Meeting and indeed exceeding our guest expectations is certainly a high focus at our hotel and It is very encouraging to learn that all aspects of your stay were met to your satisfaction. We are also happy to know that your enjoyed your dining experience and our associates delighted you with their welcoming and caring service. We certainly look forward to your return visit, hopefully soon.

Yours sincerely,
Assumpta McDonald
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Let me start with the positives...the check-in staff were friendly and efficient, and the room was spacious. Now for the reasons I would hesitate to return...my room service experience was terrible. I ordered soup - it arrived without a spoon (not sure how they thought I could eat it with a knife and fork!), and without the rolls that were meant to be included (and I paid for!!). I ordered a steak and vegetables - no steak knife, sinewy grisly steak, cooked rare when I asked for medium! I left most of it, uneaten, outside my room. Then after check-out I checked the invoice they sent me...they've added a charity donation (without even asking me!!), they've overcharged me for my breakfast (nearly double the amount!!), and they've charged me a credit card charge (though I wanted to draw from my savings account!). Sydney has no many hotels and I'll try another when I'm here next.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, 4 days ago
Hi Karin E,

Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour and taking the time to post a review and completing our guest survey. We appreciate both your positive and constructive feedback as these certainly allow us the opportunity to learn where we have met or fell short of our guest expectations. Once again, please accept our sincere apologies for the shortfalls and thank you for the additional information provided. As mentioned, please do not hesitate to contact me so I may be able to assist in offering you a better experience on your next visit.

Yours sincerely,
Assumpta McDonald
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sydney, Darling Harbour

Address: 161 Sussex St., Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#31 Romantic Hotel in Sydney
#33 Family Hotel in Sydney
#35 Business Hotel in Sydney
#59 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Sydney, Darling Harbour 4*
Number of rooms: 648
Official Description (provided by the hotel):
Everything you need to travel the way you like. Get everything you are looking for with the style and service you want, all at a great price. Conveniently located in Sydney's Central Business District and overlooking the spectacular Darling Harbour and Cockle Bay. Australia's largest hotel, with 648 rooms including 17 suites is just a short stroll from all of Sydney's major entertainment and shopping districts including Pitt Street Mall and Queen Victoria Building. The Rocks, Sydney Harbour Bridge and Opera House are only 15 minutes walk away! Four Points By Sheraton Sydney, Darling Harbour has the facilities to cater for all your needs. Need tour services, laundry services, convenient room service, express check-out, 24-hour front desk, limousine service, car rentals, parking (for a fee) and babysitting services - We can help you with all of that! Plus our guests have complimentary access to a 24-hour fitness centre that is located just on Market Street; a short 3minute walk. Hungry? Enjoy a tasty meal in a casual setting. Choose from our signature restaurant, The Corn Exchange, which features a seasonal A la carte menu and now a new Kitchen Table buffet, bringing together your favourite meals, that are honestly cooked and help you feel at home. The restaurant is open 7 days a week for breakfast, lunch and dinner. Experience a slice of Sydney's past in the Heritage listed Dundee Arms, one of Sydney's oldest pubs complete with resident ghost; or make your way to the rooftop; where you will find Bar Eleven, order a cocktail and enjoy the view over Darling Harbour. Our guest rooms feature comfortable beds, large flat screen TVs, cable television, movies on-demand, over sized work desk, Wi-Fi and wired Internet access (for a fee), in-room safe, air conditioning, alarm clock, wake-up service, hairdryer, tea & coffee making facilities, and a free weekday newspaper (on-demand). SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
4 Points By Sheraton Darling Harbour
Four Points By Sheraton Darling Harbour Hotel Sydney
Four Points Darling Harbour
Four Points Sydney
Sheraton Sydney
Sydney Four Points
Sydney Sheraton

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