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“Great Location” 4 of 5 stars
Review of Four Points by Sheraton Sydney, Darling Harbour

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Four Points by Sheraton Sydney, Darling Harbour
4.0 of 5 Hotel   |   161 Sussex St., Sydney, New South Wales 2000, Australia   |  
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20% off room rate
Ranked #50 of 184 Hotels in Sydney
Berwick, Victoria
Top Contributor
175 reviews 175 reviews
77 hotel reviews
Reviews in 86 cities Reviews in 86 cities
86 helpful votes 86 helpful votes
“Great Location”
4 of 5 stars Reviewed November 27, 2013

I really enjoyed this hotel. Location is excellent clise to Darling Harbour. Rooms have good space, modern, clean and all the amenities. Restaurant is good quality but very busy so need to book. Bar is small but there are many bars in Darling Harbour so plenty to choose from. Overall would recommend highly.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi GriffinFamily4,

Thank you for your favourable review! It is pleasing to know that you enjoyed your stay with us and we hope you were able to take advantage of our proximity to visit many local attractions close by and an array of exciting entertainment and dining venues. Your complimentary comments on our well-appointed rooms and your dining experience at our restaurant are much appreciated. Thank you for recommending our hotel and we look forward to welcoming you back to our hotel hopefully in the not so distant future.


Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,951 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
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English first
Bangalore, Karnataka, India
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 26, 2013

Over most of my numerous trips to Sydney, i have stayed in this hotel. Nestled in an ideal location in the CBD, if you are the one who loves trying the vast expanse of restaurants in and around darling harbour, this is the place to stay. About the Hotel, Its a compact property with small rooms for the price you pay but then with such a location, no-one is complaining. Good Breakfast and food options. The Staff is courteous and willing to help always. The view of the Darling harbour from the room is uninterrupted.

Room Tip: Harbour view rooms. Most of the rooms have excellent view, except the one to the extreme right(Assum...
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi Bumboo,

Thank you for staying at the Four Points by Sheraton Sydney and taking the time to post your positive review! We value your patronage of our hotel and we are happy to hear that your overall experience was a pleasant one. Your highlights on our great location, breakfast experience, stunning views and the caring service of our associates are much appreciated. Thank you for the gift of feedback and we look forward to welcoming you back on your next trip to Sydney.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Top Contributor
82 reviews 82 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed November 24, 2013

Stayed here for almost two weeks during a work trip to Sydney.
Pros:
- location: right on Darling Harbor, very walkable to all the key sights, short walk to the ferry terminals
- fantastic service: staff is super helpful. We arrived rather early in the morning after a long flight and our room was not ready. Instead of just storing our luggage and asking us to come back in a few hours, the staff kindly suggested that we use the shower in the workout room. Made our day!
- views: we had a harbor view room and sunsets were lovely
- concierge: the staff were very helpful with directions, bus numbers etc whenever we asked them
Cons:

- usually four points in the US come with an in room microwave. These rooms didn't have any. Given how expensive food is in Australia (from an American perspective), a microwave would have helped us save some $$.

Stayed August 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi frugaltravelerDC,

Thank you for staying at the Four Points by Sheraton Sydney and taking the time to post your views online. Feedback is important to us and we always appreciate when we hear from our guests on how we went, or may improve. Your highlights on our convenient location, amazing views and the caring and friendly service of our associates are much appreciated. It is indeed reassuring to learn that our associates looked after you to ensure your comfort and were attentive to your needs during your long stay with us. Although we do not having a microwave in our guest rooms, we trust you overall stay with us was a pleasant one. We look forward to welcoming you again to our hotel when your future travels bring you back to Sydney.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 22, 2013

My husband & I chose this hotel due to its location at Darling Harbour, Sydney. From the moment we arrived we were treated extremely well. All staff we dealt with seemed to have a friendly and happy disposition.

We stayed for two nights in a room with a harbour view and balcony. The uninterrupted views of the harbour and it's ships were simply stunning! The room was spacious and modern. The beds and pillows were the most comfortable I have ever had whilst on holiday. As a normally poor sleeper I was surprised to find that I slept soundly appreciative of the dark and extremely quiet room.

The hotel's location was fantastic, just a quick stroll to the shops and restaurants at Darling Harbour. Walking to George St Cinemas, Pitt St Mall, The Queen Victoria Building and even Circular quay was quite "doable" despite some very heavy downpours of rain on this particular weekend!

I have absolutely nothing negative to say about this hotel and will certainly be returning in the near future.

Room Tip: If you can afford it, go for a room facing the harbour with a balcony.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi Dianne J,

We are thrilled to hear that you enjoyed your stay with us! It is indeed delightful and reassuring when we receive such excellent feedback and learn that all services provided throughout your stay were met to your satisfaction. We aim to provide a comfortable and relaxing stay for our guests and we are happy to know that our friendly associates looked after you. We trust that you were able to take advantage of our great location to visit many of the city’s highlights. I will make sure to share your favourable comments with the team. Thank you for your review and we certainly look forward to the pleasure of welcoming you back to the Four Points by Sheraton Sydney Darling Harbour on your next visit to this beautiful city.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 19, 2013

Stayed here as a couple, the booking was a package deal which included Premium King Bed on 10th Floor + breakfast for two and parking (A$320) .

Very comfortable experience, staff are helpful and friendly, the room was clean, our bed / pillows were perfect providing a very relaxing sleep. The seafood buffet was good value at A$35 pp.

Excellent view of Darling Harbour, in addition to a quiet and positive ambient stay despite the highway located next to the hotel.

Could not fault this hotel and would stay here again.

Room Tip: Look for a package deal.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi Casinojo,

It is pleasing to know that you had a wonderful experience at our hotel! Your positive comments on our stunning location and views, comfortable rooms, caring associates and your dining experience are much appreciated. I will make sure to pass on your great feedback to the team and we certainly look forward to your return visit when you are next in Sydney.

Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 18, 2013

This review is in two parts.

Firstly, I have stayed at Four Points quite a few times- I recommend it to my friends as it has clean rooms and is reasonably priced and has an amazing roof top bar with delicious cocktails. I would consider myself a loyal customer- it was (until now) the only hotel
I bothered looking at when I stay in the city. This time we got an amazing complimentary upgrade to a maritime suite with gorgeous balcony views and a massive bath/ double shower. So the actual stay was very good.

HOWEVER:

Part two. Upon check in I was told that they would hold "$50" on my credit card that would be released back onto my card upon check out. I did not need to pay the actual room amount until check out.
When we checked out, I fixed up the cost of the room and left.

I later checked my bank account. Four Points had deducted the whole room amount plus $50 AND THEN the whole room amount again. Basically I was out of picked nearly $1,000 when I was expecting to only have paid less than half of that. I rang Four Points immediately and was told that this is standard and is general practice to hold the whole room cost + $50 and to then also deduct the room amount. The money that was " just being held" and would be released back to me within 3-4 working days. The funds are still not back in my account. Quite a hassle!!

I would recommend anyone considering staying here to make sure you have double the amount (and then some) of your room cost in your bank account.

In summary, nice hotel but expect to be out of pocket when you check out as they "hold" and then charge the whole room amount.


  • Stayed November 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi SheldieZ,

Thank you for your review and taking the time to post your impressions online. We appreciate your loyalty and patronage of the Four Points by Sheraton Sydney and your valuable feedback. We are glad to hear that you enjoyed your upgraded room with stunning views of Darling Harbour. On the other hand, please accept our sincere apologies for the inconvenience caused with the pre-authorisation. We trust that this has now been resolved, otherwise, please let me so I may be able to personally assist. Please do not hesitate to contact me when you next stay with us so I can ensure you a pleasant and uncomplicated stay.

Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 17, 2013

Went to Sydney for a company trip and we were booked at this hotel. We arrived late afternoon and were checked-in pretty quick and was treated to their grand buffet of fresh Australian oysters, chilled cabs and shrimps, variety of entrees, fruits and desserts plus best-tasting wines.

The rooms are big and clean. The views are great since it is in the heart of New South Wales. They also have breakfast buffet for all guests and its always sumptuous.

The hotel is very near Darling Harbour where there are lots of restaurants and coffee shops. It is also near the monorail station to take you around Sydney.

Definitely will stay here again on my next trip, hopefully, not for business.

Room Tip: Ask for available rooms facing Darling Harbor, it looks lovely during sunrise and sunsets.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, December 2, 2013
Hi vanilla g,

Thank you for your excellent review! It gives us great pleasure to read your positive comments and to learn that you had a delightful stay with us. We are happy to know that you enjoyed your dining experience at our Corn Exchange Restaurant for breakfast and dinner and I will make sure to share your complimentary remarks with our Kitchen and Food & Beverage teams. We hope you were able to take advantage of our great location, a short stroll to an array of exciting entertainment and dining venues, and shopping too! We look forward to welcoming you back when you are next in Sydney, hopefully soon.

Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sydney, Darling Harbour

Address: 161 Sussex St., Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#31 Romantic Hotel in Sydney
#33 Family Hotel in Sydney
#35 Business Hotel in Sydney
#45 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Sydney, Darling Harbour 4*
Number of rooms: 648
Official Description (provided by the hotel):
Welcome to Australia's largest hotel, Four Points by Sheraton Sydney, Darling Harbour with 648 rooms including 17 suites. Located in Sydney's central business district overlooking Darling Harbour; you will find the major entertainment and shopping districts including Pitt Street Mall, Queen Victoria Building, and Chinatown in close proximity. Ideal for leisure travellers, the hotel offers contemporary dining and a 24-hour fitness centre. All rooms have been refurbished and offer modern furnishings, Wi-Fi internet access, comfortable beds and great views of the city or Darling Harbour. ... more   less 
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Also Known As:
4 Points By Sheraton Darling Harbour
Four Points By Sheraton Darling Harbour Hotel Sydney
Four Points Darling Harbour
Four Points Sydney
Sheraton Sydney
Sydney Four Points
Sydney Sheraton

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