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“Great value and lovely location” 5 of 5 stars
Review of Four Points by Sheraton Sydney, Darling Harbour

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Four Points by Sheraton Sydney, Darling Harbour
4.0 of 5 Hotel   |   161 Sussex St., Sydney, New South Wales 2000, Australia   |  
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Special Price
20% off room rate
Ranked #50 of 184 Hotels in Sydney
Wellington, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great value and lovely location”
5 of 5 stars Reviewed March 15, 2013 via mobile

The hotel is only few minutes from the harbour, with our room having a view over it.
Rooms are very clean and maintained to an excellent standard. Service was amazing in all aspects. Very quick to follow up.

Breakfast is definitely worth adding to the deal. It's a buffet breakfast with a choice suited to a five star hotel.

Room was quiet despite the noise road underneath.

We enjoyed our stay a lot. Worth the money.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear TIgnis,

Thank you for you wonderful comments and your highlights on our excellent location, comfortable rooms, fine service and buffet breakfast. I am pleased to hear that the services offered along your stay were met to your satisfaction. We hope your nice experience will bring you back to the Four Points by Sheraton Sydney, Darling Harbour in the future.
Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,951 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (570)
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English first
Manchester,England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 15, 2013

From check in to check out great 1st class service
Good breakfast with a good buffet, lots of choice and quality food
And a great room overlooking the harbour is a bonus
Location for business or sightseeing is very convenient

Room Tip: If you are looking for downtown Sydney either business or pleasure then have a room overlooking the...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear FrankfromUK,

Thank you for your excellent feedback! It is rewarding to know that your experience with us was very positive and the services offered during your stay were met to your satisfaction. We hope we can welcome you back to the Four Points by Sheraton Darling Harbour when you are next in Sydney.

Yours sincerely,
Steve Molnar
Hotel Manager
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Portland Vic Australia
Top Contributor
110 reviews 110 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed March 14, 2013

I recently stayed for four nights on business. The staff were very welcoming. I had a harbour view room with panoramic vies of Darling Harbour. You never tire of sitting back and watching the world go by. The room was neat and tidy and well maintained.
I only had two gripes. The staff took a swipe of my credit card and charged a holding fee of $600. If they had advised this up front it would have been appreciated. There were 6 others in my group and they all had the $600 swiped but, were not advised of the amount. The usual go is around $200. When you are traveling, $600 is a big hit.
The WIFI was also not very reliable. It kept dropping in and out in my room. The service staff were most anxious to help however, I was doing internet banking and need a reliable connection(especially when paying bills).
Breakfast was excellent. The first day I ordered poached eggs and Latte. Service was a little slow (there were buffet alternatives so, I can't complain too much!) with the eggs and coffee. Coffee was excellent.

Room Tip: See if you can get a Harbour View room. Also, be wary of $600 credit card holding charge!!
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear Andrew W,

Thank you for your feedback and taking the time to post your views on Tripadvisor. I am pleased to hear that your overall experience with us was positive and thank you for your highlights on our great location, lovely views, and the welcoming service of our associates. I appreciate your constructive comments concerning the wifi and the pre-authorisation and I apologise most sincerely for the inconvenience caused. Rest assured, I have shared your comments with the concerned departments for their attention and follow up. We hope we can welcome you back to the Four Points by Sheraton Sydney, Darling Harbour in the future, either on business or leisure.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

We stayed 3 nights after a cruise. The hotel is very modern and clean. Location is walking distance to Darling harbor and many attractions. Free internet in the lobby. Our room did not include breakfast, which was $35 per person for the buffet. We chose to eat breakfast elsewhere. Concierge and front desk very helpful.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear texasspagirl,

Thank you for reviewing your stay with us. I am delighted to read that you appreciated our great location and the caring service of our Concierge associates. We hope to welcome you back to our hotel in the near future. Thank you once again for providing such a positive review.
Yours sincerely,
Steve Molnar
Hotel Manager
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Bermuda Dunes
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 14, 2013

For my vacation in New Zealand, I thought I would spend a few days in Sydney before going to N.Z. I'm glad I picked 4 Points by Sheraton. What a great stay. The staff was very helpful, so I would definitely stay here again. Just a short walk to Darling Harbor and a boat tour of Sydney Harbor. Also, a few blocks over, on Clarence and King St. was P J O'Brian's Irish Pub. Good food and drink. From Darling Harbor you can take a water taxi to Circular Quay and points beyond. As Arnold said "I'll be back"

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear Giterdun,

Thank you very much for your feedback following your visit to Sydney in January. I appreciate and value the time you have taken to share your experience with us on TripAdvisor.
I am thrilled to learn that we have met your expectations during your stay with us . It is indeed rewarding and reassuring to receive such positive reviews and learn that you will be coming back to stay with us in the future. We look forward to welcoming you again, hopefully soon.

Yours sincerely,
Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 14, 2013

We had a fantastic 4 days staying at this hotel. We had the most amazing view from our room overlooking Darling Harbour. We arrived before our room was ready (8.00 a.m.) and were given a voucher for coffee and Lamingtons whilst waiting. The staff were very helpful throughout our stay. The hotel was perfectly located for the Wildlife Zoo, Sea Aquarium and Naval Museum. It was quite wet but we found a pub with live music which was superb. We took the ferry over to Circular Quay, which was a short distance to walk, in order to catch the iconic Manly Ferry. It was also only a short walk to get the open top bus tour around Sydney/Bondi. We were thoroughly happy with hotel, room and staff and would willingly recommend it to friends.

Room Tip: Wonderful to see the harbour lights in the evening from a harbour view room and to wake up to the be...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear eileenk35,

Thank you for your excellent review. I am glad that you had a wonderful and memorable stay at our hotel and I really appreciate your positive feedback regarding all facets of your stay. Further, I am pleased to learn that everything we offered you along your stay has met your expectations and that our associates took care of you with our best hospitality service. I will surely share your positive feedback with the team and I am certain they will be very happy to hear of your kind words. We look forward to welcoming you back to the Four Points by Sheraton in the near future.
Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, NC
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 14, 2013

We recently stayed at Four Points after reviewing TA recommendations. Reviews were spot on. We arrived early and only had to wait an hour before room was available for early check-in. Luggage was in our room as promised.

Location was superb. We easily walked everywhere.

The hotel was fully booked, but the staff was still welcoming and attentive. If the concierge was busy, someone else was standing by to answer our questions.

Would definitely go back.

Room Tip: They had a special walkway which enabled us to walk over the busy highway to the attractions in Darl...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, March 19, 2013
Dear Veryseasonedtraveler

Thanks for your fantastic feedback! It is delightful to read that your stay with us was to your satisfaction and our associates looked after you during your stay. I hope you were able to take advantage of our great location which is just a short stroll to Darling Harbour and many exciting local attractions and entertainment venues. We do hope that your nice impression of our hotel will bring you back to us in the near future. We look forward to welcoming you back, hopefully soon.

Yours sincerely,
Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sydney, Darling Harbour

Address: 161 Sussex St., Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#31 Romantic Hotel in Sydney
#33 Family Hotel in Sydney
#35 Business Hotel in Sydney
#45 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Sydney, Darling Harbour 4*
Number of rooms: 648
Official Description (provided by the hotel):
Welcome to Australia's largest hotel, Four Points by Sheraton Sydney, Darling Harbour with 648 rooms including 17 suites. Located in Sydney's central business district overlooking Darling Harbour; you will find the major entertainment and shopping districts including Pitt Street Mall, Queen Victoria Building, and Chinatown in close proximity. Ideal for leisure travellers, the hotel offers contemporary dining and a 24-hour fitness centre. All rooms have been refurbished and offer modern furnishings, Wi-Fi internet access, comfortable beds and great views of the city or Darling Harbour. ... more   less 
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Also Known As:
4 Points By Sheraton Darling Harbour
Four Points By Sheraton Darling Harbour Hotel Sydney
Four Points Darling Harbour
Four Points Sydney
Sheraton Sydney
Sydney Four Points
Sydney Sheraton

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