I don't understand how this hotel has got four stars. I was woken up by rushing water noises in the plumbing in the early hours, and was told by management that they couldn't do anything about it at the time. Eventually it stopped and I got to sleep, spending the whole of the next day exhausted (having travelled thousands of miles to attend some business meetings). The next night, same again (albeit earlier, thank God). The "solutions" lady suggested that it was next door showering. Quite possibly, but it sounded like he was showering under Niagara Falls and, on night one, that he was doing so for 45 minutes. Quite why anyone would choose to spend so long in a bathroom transported through time from the 70s is beyond me.
Breakfast is bedlam - once you get to the front of the queue to enter the dining area there isn't space for all the people there to walk around to the various buffets so you spend your whole time apologising or narrowly missing other diners (although the fact that I was delirious through lack of sleep didn't help). My mushrooms were swimming in oil. I couldn't find a saucer for my coffee cup (I guess I should be grateful I found a cup in that chaos, but I was so exhausted I would have drunk the dregs of the other guests' coffee in desperation for a caffeine hit). I also thought the hall carpets on my floor were slightly malodorous (and you have plenty of time to notice - the walk from the lifts felt like a half marathon).
On the plus side, the staff are nice, the view is nice on the harbour side, and...errr....that's it really. While these are positives, the main reason I go to a hotel is not to meet nice people or see nice views, but to SLEEP for the night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 15, 2013
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Thank you for your review. I am most concerned to learn of your disappointment with your stay and I sincerely apologise for the inconvenience caused. The comfort of our guests is certainly a priority at our hotel and I regret that your stay has not been as comfortable as it should have been. I have shared your comments with our Chief Engineer for his attention and follow up. Also, thank you for your constructive comments concerning your dining experience which I have shared with our Food & Beverage Manager and our Executive Chef for review. We take such feedback seriously and I am grateful that you raised these concerns. On a positive note, I appreciate your kind words on our associates and the nice view from our harbour side rooms. Thank you once again for the gift of feedback and we hope that inspite of your less than satisfactory stay on this occasion, you will allow us the opportunity to welcome you back to the Four Points by Sheraton Sydney in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.