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“Great location” 4 of 5 stars
Review of Four Points by Sheraton Sydney, Darling Harbour

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Four Points by Sheraton Sydney, Darling Harbour
4.0 of 5 Hotel   |   161 Sussex St., Sydney, New South Wales 2000, Australia   |  
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Ranked #68 of 185 Hotels in Sydney
Certificate of Excellence 2014
Waihi, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great location”
4 of 5 stars Reviewed January 19, 2013

The hotel is located closely to Darling Harbour, and you can walk to most of the attractions in Sydney. The staff was friendly, polite, and helpful. The room was very clean and the beds were decently comfortable.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear jeune_bebe,

I am very pleased to learn that you were happy with our great and convenient location, the welcoming and caring service of our associates and our comfortable rooms. We hope your positive experience will make you stay with us again and we look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour in the not so distant future.

Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 18, 2013

A very well run hotel, very good location on Sussex St on Darling Harbour, lovely rooms, worth paying the extra for a harbour view room,very good breakfast, I judge it by the scrambled eggs and this one gets a ten out of ten, fantastic staff, nothing was too much trouble, my only slight reservation was that I would have liked a guest laundry as I found the hotel laundry a bit pricy. I can not recommend it highly enough. Loved it !!!

Room Tip: Get a harbour view room, worth it.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear Ron B,

Thanks for your favourable review! Indeed, it gives us great pleasure when we receive such great feedback and learn that we have met the expectations of our guests. Also, I appreciate your constructive comments concerning laundry and rest assured we benchmark our pricing with other Sydney CBD hotels in similar category. Thanks for staying at our hotel and we look forward to welcoming you back, hopefully soon.

Yours sincerely.

Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 18, 2013

I have stayed at this hotel several times over the past couple of years when visiting Sydney for work or leisure. While the hotel is also quite nice its really the location that makes it great for me. Right at the Darling harbour, its a great and convenient place to be at whatever the reason for your visit. The harbour view rooms are better off than the city side ones, so go for it! They feel a lot nicer given the view they offer. Nice friendly staff and decent breakfast spread (better than some of the other comparable hotels in town like Novotel etc) Having stayed here over half a dozen times, I have really had no major complains.

Room Tip: Harbour view rooms are quite nice!
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear spookybeans,

Thank you for your excellent review and your continued patronage of the Four Points by Sheraton Sydney. We very much appreciate your custom and loyalty and receiving such positive feedback from a valued guest is both very reassuring and encouraging. I will make certain to share your complimentary comments to the team and I am sure they will be very delighted with your kind words. We certainly look forward to welcoming you again to the Four Points by Sheraton Sydney Hotel when you are next in Sydney.

Yours sincerely.

Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 18, 2013

This was our second stay at this Hotel and again was not disapointed we were also upgraded to a harbour view room on arrival at no extra cost, the staff are helpful and friendly and the hotel spotless, this is a great Hotel to be central for all the attracions of surrounding Sidney Harbour, which can easily be walked to by following Darling harbour round.to the cruise ship terminal

There is also a great resturant and bar located at the hotel which serve divine cocktails!!

will always choose this hotel when staying here, they dont come much better

Room Tip: Askr for Harbour view
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear Patsyw64,

Thank you for your delightful feedback and staying at the Four Points by Sheraton Sydney, Darling Harbour. It is pleasing to receive such wonderful feedback and learn that our guests keep on staying at our hotel not only because of our excellent and convenient location but also because of our great facilities and wonderful service. We surely look forward to welcoming you back to the hotel when you are next in Sydney.

Yours sincerely.

Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 17, 2013

The hotel was pretty much everything you could wish for , from the moment I arrived by taxi the staff was extremely friendly ( opened the taxi door, greeted me by name throughout the stay etc) and service minded, especially the concierge team and doorman.

The room( king bed 8th floor) was spacious and nicely decorated with a modern feel to it, and the bathroom was spotless although no shower cap offered in the amenity kit which seemed odd. Shower screen was a little bit too short as the shower head was very powerful so a fair bit of water got onto the bathroom floor but had plenty of towels to dry it with.
The hair dryer was of great quality( a proper big brand one) and I noticed there was shoe shine in the wardrobe as well.
But best of all was the bed, it had high quality sheets, fluffy pillows( and a lot of them) and a just right mattress firmness. Room temperature was consistent and just right, a nice change not to have to battle the individually controlled A/C. No street noise and very little noise from the corridor and the location is superb, a pedestrian walkway connect the hotel to Darling Harbour ( literally around the corner) and Town Hall station and George Street, Chinatown and The Rocks are all within easy walking distance. I did take a cab from the Central station as my bag was pretty heavy and it was approximately $ 16 but there's no need to spend money on public transport or taxis if you are planning to explore the CBD from the Four season as it's so well located. Thought breakfast was a little bit pricey ($30 continental buffet and $35 for full buffet) but everything else was of excellent value. A highly recommended hotel in Sydney.

Room Tip: Ask for a room with a view of Darling Harbour
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear Miaelize,

Thank you for your detailed review and taking the time to post your comments on Tripadvisor. I am happy to learn that your overall experience with us was a positive one and thank you for appreciating our excellent location, comfortable rooms and bed, and the friendly and fine service delivery of our associates. My apologies for any inconvenience caused with the shower. As for some room amenities, they may not be standard in the hotel but may be provided on request. We look forward to welcoming you back to the Four Points by Sheraton Darling Harbour when you are next in Sydney.

Yours sincerely.

Steve Molnar
Hotel Manager
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Canberra
Top Contributor
60 reviews 60 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 17, 2013

We stayed four nights, between Christmas and New Year, in a ‘Maritime Suite’. The location is sensational – close to everything in the city and right on Darling Harbour. The hotel has been extended over the years, and refurbished, so that it has long and winding corridors and can present different faces to guests depending on where guests are located.

The view from our room was also sensational (see photo). Our room was spacious, well-equipped, modern and clean. As with many of the top-end hotels in Australia, this one provided a duvet (locally called a ’doona’) as bedding; I can only wonder why, given the usual ambient temperatures in Australia in summer. Accordingly, and as I normally do with the other doona-dependent places, the first thing I did was remove the doona from its covering sheets and just use the sheets.... I reached an understanding with the cleaners, so that they did not reassemble the doona every night.

A theoretically nice feature of the ‘Maritime Suites’ is the ability to open the doors to let in fresh air. However, the vehicular noise from the Western Distributor freeway underneath meant that the doors had to be kept closed, even though we were on the seventh floor. The balcony was small and probably unusable.

The package deal included full buffet breakfasts. These were excellent in variety and quality and the waiters were very happy to have the chefs prepare anything special. Full marks here.
There is a very well-equipped fitness room.

We had a slight hitch at the end, when the concierge was unable to locate our luggage for over half an hour while we awaited a taxi to the airport. We were unsure why this happened.

Overall, we really enjoyed our stay here and thought the value overall was excellent, some minor issues aside.

Room Tip: Rooms higher up on the harbour side are best
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear A53,

Thank you for your favourable comments and taking the time to share your experience at our hotel on Tripadvisor. It is pleasing to know that you enjoyed your stay with us during the festive period and thank you for appreciating our excellent and convenient location, the refurbished suite with stunning views of the harbour, and your enjoyable dining experience. Our Kitchen brigade and Food & Beverage Team will certainly be delighted to hear of your positive comments! On the other hand, my sincere apologies for the inconvenience caused in locating your luggage on your departure. I have shared your comments with our Chief Concierge to ensure such an incident is prevented from happening again. Thank you for staying at the Four Points by Sheraton Sydney, Darling Harbour, hopefully in the not so distant future.

Yours sincerely.

Steve Molnar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 16, 2013

We stayed here for a city getaway, obtaining a great deal direct through the hotel website. It was great. They allowed us to check in early, Which was a bonus. The doorman was very helpful and friendly. Parking is across the road a self park carpark. The room was your standard four star, albeit a bit tight for room, but we were really only there to sleep and shower. The bed was super comfortable. It was a great location, close to Darling Harbour, Cockle Bay and King St Wharf and all the restaurants and attractions they have to offer. There are many restaurants to choose from in this area. Buffet breakfast was the usual fare, with a standard check out of 11am which is nice.

Room Tip: Ask for a high floor with a harbour view.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSS, Manager at Four Points by Sheraton Sydney, Darling Harbour, responded to this review, January 21, 2013
Dear methewifeandtwokids,

Thanks for your review. It is good to know that you had a great stay with us! I am pleased to hear that our associates were able to assist in providing you with early check-in and provided a welcoming arrival experience for you. We hope you were able to take advantage of our great location where local attractions, transport, and entertainment venues are just a short stroll away. We hope your positive experience will bring you back to the Four Points by Sheraton, Darling Harbour when you are next in Sydney.

Yours sincerely.

Steve Molnar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Sydney, Darling Harbour

Address: 161 Sussex St., Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#31 Romantic Hotel in Sydney
#33 Family Hotel in Sydney
#35 Business Hotel in Sydney
#59 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Four Points by Sheraton Sydney, Darling Harbour 4*
Number of rooms: 648
Official Description (provided by the hotel):
Everything you need to travel the way you like. Get everything you are looking for with the style and service you want, all at a great price. Conveniently located in Sydney's Central Business District and overlooking the spectacular Darling Harbour and Cockle Bay. Australia's largest hotel, with 648 rooms including 17 suites is just a short stroll from all of Sydney's major entertainment and shopping districts including Pitt Street Mall and Queen Victoria Building. The Rocks, Sydney Harbour Bridge and Opera House are only 15 minutes walk away! Four Points By Sheraton Sydney, Darling Harbour has the facilities to cater for all your needs. Need tour services, laundry services, convenient room service, express check-out, 24-hour front desk, limousine service, car rentals, parking (for a fee) and babysitting services - We can help you with all of that! Plus our guests have complimentary access to a 24-hour fitness centre that is located just on Market Street; a short 3minute walk. Hungry? Enjoy a tasty meal in a casual setting. Choose from our signature restaurant, The Corn Exchange, which features a seasonal A la carte menu and now a new Kitchen Table buffet, bringing together your favourite meals, that are honestly cooked and help you feel at home. The restaurant is open 7 days a week for breakfast, lunch and dinner. Experience a slice of Sydney's past in the Heritage listed Dundee Arms, one of Sydney's oldest pubs complete with resident ghost; or make your way to the rooftop; where you will find Bar Eleven, order a cocktail and enjoy the view over Darling Harbour. Our guest rooms feature comfortable beds, large flat screen TVs, cable television, movies on-demand, over sized work desk, Wi-Fi and wired Internet access (for a fee), in-room safe, air conditioning, alarm clock, wake-up service, hairdryer, tea & coffee making facilities, and a free weekday newspaper (on-demand). SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
4 Points By Sheraton Darling Harbour
Four Points By Sheraton Darling Harbour Hotel Sydney
Four Points Darling Harbour
Four Points Sydney
Sheraton Sydney
Sydney Sheraton
Sydney Four Points

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