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“Great family hotel!” 5 of 5 stars
Review of Novotel Sydney Central

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Novotel Sydney Central
4.0 of 5 Hotel   |   169-179 Thomas Street, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)   |  
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Hotel amenities
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Free Breakfast Offer
Ranked #80 of 184 Hotels in Sydney
Canberra, Australia
2 reviews
3 helpful votes 3 helpful votes
“Great family hotel!”
5 of 5 stars Reviewed July 14, 2014

We recently stayed for 2 nights with our 3 and 5 year old children. Our package included parking, breakfast and 2 attraction passes - it was fantastic value. The rooms are very spacious although the bathroom quite cramped. The buffet breakfast was delicious (the freshly cooked poached eggs were amazing!). The kids even had their own buffet area, a great idea. However the highlight for us was the kids corner in the lobby/restaurant area. There was a tv, a few games and a colouring in table. The kids loved it! Well done Novotel on catering to families with young children. We will be back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 16, 2014
Dear Sarah O,

We thank you for your fantastic five-star review as well as your in-depth feedback. It makes our day to read that our hotel catered perfectly for you and your kids. Our team will be thrilled to hear this.
Hope to see you again soon.

Kind regards,

Danesh Bamji
General Manager
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606 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 12, 2014

Stayed here during the school holidays on a family fun offer; 2 nights, breakfast, parking and entry into two attractions was incredible value. As husband was already in Sydney my children and I caught the train to Central and it was a safe and easy walk at night to the hotel. Hotel location is great close to paddy's markets and about a 15 min walk to darling harbour, and it was quiet for Sydney hardly any traffic passed by as in the end of a culdersac and next to pedestrian walkway. The hotel really catered for the kids and even had a children breakfast buffet my kids loved the "pirate punch". All the staff were extremely pleasant and helpful. Room was clean and had a spacious sitting area, my only thing was lack of furniture in room and the location of lamps on the headboard. Will definitely stay here again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 15, 2014
Dear EllaRich82,

Thank you for your time to write a review about your stay with us. We are pleased to read about your positive experience with your family in our hotel.
We hope to see you soon in Sydney.

Regards,

Celine-Eva Devos
Executive Assistant
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Airlie Beach, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 9, 2014

This hotel is less than a 10min walk from Central station and practically opposite Paddy's market. Access to Darling harbour is an easy 20min stroll with 2 small children or the tram stops at the bottom of the road. The hotel itself is very modern and a hub of calm in the city. The rooms were spacious but lacked a little furniture (only 1 bedside table with 2 queen beds) but had ample room. Downstairs the children corner kept our girls colouring and entertained for hours, while we finished our breakfast or had a drink at the bar. Breakfast was included in our rate and was excellent every morning. Our kids loved the special cutlery for kids and the pancakes. We even managed a swim in the rooftop pool, though I opted for the warmer spa!! My only criticism (and it is minor and the only reason I didn't give 5 stars) was on one of the days we had no room supplies replenished and I had to go hunting for the housekeeping trolly. But altogether a fantastic hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 10, 2014
Dear lismith25,

Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable. Please note, we are expecting a delivery of new nesting tables in late August and we are going to upgrade all our in-room guest cabinetry by the end of 2014.
Hope to see you again on your next stay in Sydney.

Yours Faithfully,
Danesh Bamji
General Manager
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Tasmania, Australia
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 9, 2014

This place is conveniently located to all the amenities tourists need- plenty of dining options, shopping, entertainment, etc. However, it's possible that due to it being busy, check in is horribly very slow! They need to add more staff in Reception, they know how many people book in a particular day so how hard can it be to require more staff to come in? Plus, there was onlly one bell boy helping so those with lots of luggage are left to deal with their own stuff!

Friendly enough staff, though, again, probably due to thebig volume of guests they are serving, we always have to ask for towels (there were four of us in a double room), the coffee maker was faulty, etc. The place is nice, but really, there must be more thought on how to sere their guests better!

We didn't bother to eat brekky there too as it was too expensive. We were already charged a lot of money for parking our car ($60 just 2 days- and we never took it out during that time- we just needed it from/to the airport and going to our cruise)..I am not sure if we'll stay here again. maybe if they have a special rate.

Room Tip: Paddy's markets and Chinatown are very near this hotel too!
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 10, 2014
Daer TreechangeTas,

Thank you for your review! I certainly apologise for some of the issues you encountered during your stay with us. I will be sharing your review with our team to see how we can make improvements going forward.
I understand your concerns but I do hope you will give us a chance to better serve you in the near future.

Regards,
Danesh Bamji
General Manager
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Geelong, Australia
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 8, 2014

Recently stayed here during school holidays. Great value for money. The check in staff were terrific on the day I arrived - thought I'd have to wait for a room as I was there early but they found me a room & got me settled as quickly as possible.
Easy walking distance to Darling Harbour, Paddy's Market, Circular Quay, The Rocks, etc.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, July 9, 2014
Dear kazph,

Thank you for your 5 stars review. I am very pleased to read your positive comment about your experience with us and I hope we will serve you again soon in Sydney.

Yours Faithfully,

Danesh Bamji
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sydney Central

Address: 169-179 Thomas Street, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
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Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

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